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Windows 7: BSOD after clean install of OS - IQRL_NOT_LESS_OR_EQUAL

17 Jun 2013   #1
am2012

Windows 7 Home Premuim x64
 
 
BSOD after clean install of OS - IQRL_NOT_LESS_OR_EQUAL

Hello,
I have been experiencing an issue with BSOD occurring every time I try to boot my computer normally. I had to clean install my OS after file corruption caused a previous BSOD error (PAGE_FAULT_IN_NONPAGED_AREA). That error has not occurred since, but I am still not able to run my computer normally. I have run multiple hard drive and memory tests, and everything has passed. I am able to boot into safe mode, and with WhoCrashed, I was able to (hopefully) isolate the problem to one of two applications: ntoskrnl.exe and ntkrnlmp.exe. From what I could find online, the recommended fix for this would involve purchasing a repair disk from the manufacturer. I would rather not spend the money unless it is absolutely necessary. I have attached the dump file, and any help would be greatly appreciated.
Thank you!


My System SpecsSystem Spec
.
17 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Code:
  • MSC "c:\program files\microsoft security client\msseces.exe" -hide -runkey Public HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
  • Start Menu\Programs\Norton Internet Security Public:Start Menu\Programs\Norton Internet Security Public
Q: Is it bad to run multiple antivirus programs? Running multiple Antivirus software is never a good idea. Besides, Norton is a frequent cause of BSOD's, please remove it to test.

Quote:
Security App
Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.
Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.
My System SpecsSystem Spec
20 Jun 2013   #3
am2012

Windows 7 Home Premuim x64
 
 

@koolkat77-
Thank you for your insight. I have removed the Norton software completely; it was actually an un-activated free trial that was put on the system with the clean install, so I don't think that had much if anything to do with the problem. So far, I have only been able to complete the disk check, as all of the other processes led to the system crashing. The check returned the message "This disk contains file system errors" regarding the C drive. I am yet to attempt the Memtest, as I was unable to get a flash drive to run it from until today. I am going to run that once I finish this post and will get back to you with the results from it. Thank you again.
My System SpecsSystem Spec
.

20 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Ok, if you get a chance please upload a snip of your hard drive with crystal disk.
My System SpecsSystem Spec
21 Jun 2013   #5
am2012

Windows 7 Home Premuim x64
 
 

Alright, I ran the memtestx86 overnight last night, and made it through 14 passes with no errors. Also, here is what I was able to get with CrystalDisk:
My System SpecsSystem Spec
21 Jun 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks fine.

Good luck and keep us updated.
My System SpecsSystem Spec
11 Jul 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any updates?
How is the system running?
My System SpecsSystem Spec
26 Aug 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi, any update?
My System SpecsSystem Spec
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 BSOD after clean install of OS - IQRL_NOT_LESS_OR_EQUAL




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