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Windows 7: BSODs from hal.dll and ntoskrnl.exe shows up during gameplay

21 Jul 2013   #31
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 


Just had a thought, some PSUs won't work with the new Haswell C6/C7 sleep states due to them using too low a standby current, as low as 0.05A. Have a check on Corsair's site for your specific model to see if it's "Haswell certified".
Blog - Haswell compatibility with Corsair power supplies
Nevermind, my mistake, you have Ivy Bridge.
ASUS contact, ask about these issues.
cl-jeffrey@asus.com
techsupport@asus.com


My System SpecsSystem Spec
.
22 Jul 2013   #32
thejimster82

Windows 7 64bit
 
 

The specs on my page are wrong because i built the computer for a friend, and he does have haswell, but on the newegg page it says haswell compatible, I'll pull it up again and find a link to assure you.
My System SpecsSystem Spec
22 Jul 2013   #33
thejimster82

Windows 7 64bit
 
 

My System SpecsSystem Spec
.

22 Jul 2013   #34
thejimster82

Windows 7 64bit
 
 

Ran memtest again and it went through correctly. 16 passes and 0 errors so I suppose it is the motherboard. We ran multiple tests on the hard drive, RAM, and CPU, the only possible answer is to replace the motherboard; unless the problem is the graphics card, which I seriously doubt. If there is a way to test this, can someone send me a link or give a further suggestion other than to ship the motherboard back to asus and reassemble practically the entire computer?
My System SpecsSystem Spec
22 Jul 2013   #35
thejimster82

Windows 7 64bit
 
 

Also, can the processor from the current motherboard be taken out and reinserted to the new one? or do we have to ship that back for a replacement as well?
Thanks everyone for your support so far.
My System SpecsSystem Spec
22 Jul 2013   #36
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 


If you are getting another Haswell board the same CPU can be used, it's very rare one fails.
My System SpecsSystem Spec
23 Jul 2013   #37
thejimster82

Windows 7 64bit
 
 

Ran furmark until it was done and a little bit past with a max temp of 78 degrees, no artifacts or crashes so that rules out the graphics card as well. Filed an RMA report on the asus site because it has been over a month since we bought it from newegg and thus it can't be RMA'd to there. The only problem now is that i built it for my friend that lives about 300 miles away and I can't fix his computer for him so he'll either have to learn how to remove and reinsert the motherboard and all of the components, (subtract the psu, hdd, and dvd-rom drive). Any suggestions, I know bestbuy costs ridiculous amounts and i want him to learn, but if he can't do it, is there anywhere else it could be taken?
My System SpecsSystem Spec
23 Jul 2013   #38
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Swapping out a board isn't a job for a novice. The CPU removal and replacing is like a whole list of steps. Taking RAM out, the retention clip on GPU, often forgotten, replacing the CPU socket cover.

As the builder you should perhaps have him bring it to you or go get it. Work on it until it works OK.
My System SpecsSystem Spec
23 Jul 2013   #39
thejimster82

Windows 7 64bit
 
 

Well now we have a true problem. We didn't keep the socket cover... I'm searching for 1150 slot covers but they don't seem to be available yet. Should've kept it but I truly didn't anticipate this problem and I will in the future.
Edit: This should work, but an extra $5 we could have saved http://www.ebay.com/itm/SOCKET-1150-...item58a2834ff4
My System SpecsSystem Spec
23 Jul 2013   #40
bobafetthotmail

Win 7 Pro 64-bit 7601
 
 

Ask them if they accept the RMA even if you use a piece of cardboard to cover the socket.
As long as it isn't conductive and is decently resistant to impact it should be fine in theory.
My System SpecsSystem Spec
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 BSODs from hal.dll and ntoskrnl.exe shows up during gameplay




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