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Windows 7: BSODs from hal.dll and ntoskrnl.exe shows up during gameplay

23 Jul 2013   #41
thejimster82

Windows 7 64bit
 
 

Ok, I'll see what the conditions of the RMA are and get back.


My System SpecsSystem Spec
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23 Jul 2013   #42
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

The Intel boards I have had a warning sticker on the CPU socket cover. It Says:


Important
This cap MUST be placed if returning the motherboard.
My System SpecsSystem Spec
24 Jul 2013   #43
bobafetthotmail

Win 7 Pro 64-bit 7601
 
 

Yeah, but it comes down to how friendly are their customer support and RMA policies.

It's not like a customer losing the cap is a so rare occurrence.
My System SpecsSystem Spec
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27 Jul 2013   #44
thejimster82

Windows 7 64bit
 
 

Asus apparently did not require the socket cover, but if a pin gets bent, the warranty is void, so i will have to use something to cover it. My next question is, where/how can i store the processor, graphics card, and RAM while i wait for the new board? Also what is the best way to rma the board, can I just wrap it in bubble wrap and place it in the box it came in?
My System SpecsSystem Spec
27 Jul 2013   #45
bobafetthotmail

Win 7 Pro 64-bit 7601
 
 

The mobo has to be put in a antistatic bag. Or wrapped with antistatic bubblewrap (it's pink btw, and not just because it's trendy).
Now, I doubt that they care about this being it an RMA, but that's how all electronic components are shipped.

Then the amount of additional protection is up to you, or how much you trust the people that will handle your stuff.
Here couriers are a bit careless, and I've seen with my eyes boxes that were thrown over a 2 meter high fence just because there wasn't anyone there receiving them when the courier arrived.

Everything I ship is in its own box, in a box 5 cm bigger in all dimensions, with shriveled up newspapers (to save the costs of bubble wrap) to fill all the additional space.

The stuff that remains at home will be fine if put on the printer A4 paper, and if you care about dust, cover them with the same paper.
Antistatic bags/bubblewrap are required if the stuff is likely to experience vibration and movement (that generate static electricity), I assume that at home you have a quiet place to place them for a while, where paper will be enough.
My System SpecsSystem Spec
29 Jul 2013   #46
thejimster82

Windows 7 64bit
 
 

ordered some 10x12 antistatic bags, ill use one for the board and one to store the processor in while waiting for the new boards, one for graphics card, ram, etc. just in case. Still need to find a way to cover the pins though.
Here are the bags I bought 50 ESD Anti Static Shielding Bags 10"x12" in 203mm x 304mm Open Top 3 1 Mils | eBay.
My System SpecsSystem Spec
30 Jul 2013   #47
bobafetthotmail

Win 7 Pro 64-bit 7601
 
 

Looks good so far.

To cover the pins, you can cut a piece of relatively thick paperboard (like the one on the back side of a drawing block) to the size of a processor and "mount" it like it was a processor (so you use the processor mounting bracket to keep it in place).

Or you can tape it over the slot.
My System SpecsSystem Spec
30 Jul 2013   #48
thejimster82

Windows 7 64bit
 
 

Ok thanks for all of the advice so far boba
My System SpecsSystem Spec
30 Sep 2013   #49
r2d2agr

Windows 7 Ultimate x64
 
 

hi, im new on this forum.. i have a question. thejimster82 solve the issues? i have the same problem and i test all the hardware, the last thing i have to do is buy a new mobo. my english is not the best, sorry for that. i need to kown if that was the solution to you thejimster82?.
My System SpecsSystem Spec
30 Sep 2013   #50
thejimster82

Windows 7 64bit
 
 

It sadly did not solve the problem, and we are currently testing other hardware to find the issue.
My System SpecsSystem Spec
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 BSODs from hal.dll and ntoskrnl.exe shows up during gameplay




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