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Windows 7: BSODs from hal.dll and ntoskrnl.exe shows up during gameplay

18 Jun 2013   #1
thejimster82

Windows 7 64bit
 
 
BSODs from hal.dll and ntoskrnl.exe shows up during gameplay

I recently built a new computer, about 4 days ago. Since then, while i was playing games (minecraft/DayZ) the computer crashed (once for each game). I used bluescreen view to see what was causing the problem and it was the same both times, hal.dll and ntoskrnl.exe. I looked around on the internet to find a solution and used memtest to test the memory and software from my hard drive manufacturer's site to test the hard drive, both came back with no issues. Afterward I intended on using the system repair tool from my windows 7 disc, but it says "This version of System Recovery Options is not compatible with the version of Windows you are trying to repair". I then made a recovery disc and tried using it to no avail. What can I do now other than simply re-install Windows and hope that it doesn't happen again?




Attached Files
File Type: zip Thejimster82.zip (555.4 KB, 3 views)
My System SpecsSystem Spec
18 Jun 2013   #2
thejimster82

Windows 7 64bit
 
 
update 1

Well there haven't been any responses yet, but i ran a disk check and an sfc /scannow with no bad files found on either of them. I really have no idea what to do next to fix hal.dll or ntoskrnl.exe without using the repair tools which i can't use. Anything would be helpful, Thank you
My System SpecsSystem Spec
19 Jun 2013   #3
trancedellic

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

There could be a problem with your intel processor driver.
Go to http://downloadcenter.intel.com/Default.aspx and download the intel driver update utility.

Also, how are your CPU temps in idle and full load?
My System SpecsSystem Spec
19 Jun 2013   #4
thejimster82

Windows 7 64bit
 
 

While gaming my cpu temps went up to about 45 C but mainly hovered around 40 C. My idle temps were about 33 C. I don't have any overclocking on the CPU, but are these temperatures alright? Anyways, after I did all of those tests, the bsods stopped, but i continue to test and I will update my intel drivers, Thanks!
My System SpecsSystem Spec
19 Jun 2013   #5
thejimster82

Windows 7 64bit
 
 

I did that but under Intel Chipset Software Installation Utility where my i5-4570k should be detected there is nothing, yet it still says this version is valid? Everything else is unknown to intel because i'm using nvidia stuff for the most part.
My System SpecsSystem Spec
23 Jun 2013   #6
thejimster82

Windows 7 64bit
 
 

Is there really no one that has any idea how to fix this issue? i've tried a lot but can't seem to fix it. When evga precision x is on to control my fan, it seems not to happen, but i don't like having an unstable computer and i feel like this is only a temporary fix. Is the only option at this point to reinstall windows 7?
My System SpecsSystem Spec
23 Jun 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80098de028, be000000, 100110a}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : GenuineIntel

Followup: MachineOwner
---------

0: kd> !errrec fffffa80098de028
===============================================================================
Common Platform Error Record @ fffffa80098de028
-------------------------------------------------------------------------------
Record Id     : 01ce6c42569016c3
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/18/2013 17:09:57 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80098de0a8
Section       @ fffffa80098de180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80098de0f0
Section       @ fffffa80098de240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa80098de240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80098de138
Section       @ fffffa80098de2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 5)
  Status      : 0xbe0000000100110a
  Address     : 0x0000000102323d80
  Misc.       : 0x0000009086000086
Tip   Tip
Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try: Stop 124 Troubleshooting Strategy


Overclocking
If you are overclocking any hardware, STOP. Reset any changed values back to default.
Code:
Start Menu\Programs\ASUS\AI Suite III	Public:Start Menu\Programs\ASUS\AI Suite III	Public
warning   Warning
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7
My System SpecsSystem Spec
25 Jun 2013   #8
thejimster82

Windows 7 64bit
 
 

Thx koolkat, I updated the bios, removed the asus ai suite iii, and manually replaced the hal.dll file, in addition i optimized the startup programs. Thanks!
My System SpecsSystem Spec
25 Jun 2013   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright
My System SpecsSystem Spec
27 Jun 2013   #10
thejimster82

Windows 7 64bit
 
 

BSOD's persisted, but I attempted to update a driver for amda00 which was missing for some reason, additionally i bumped up the minimum power wattage for the processor (i5-4570k). It might have something to do with these new haswell processors, i'm not sure.
My System SpecsSystem Spec
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 BSODs from hal.dll and ntoskrnl.exe shows up during gameplay




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