Hi GirlFriday and welcome to the forum.
Security App
Code:
avgrkx64.sys Fri Feb 8 09:14:05 2013 (51146D7D)
avgldx64.sys Fri Feb 8 09:14:24 2013 (51146D90)
avgloga.sys Fri Feb 8 09:14:29 2013 (51146D95)
avgidsha.sys Fri Feb 8 09:14:48 2013 (51146DA8)
avgmfx64.sys Fri Feb 8 09:14:48 2013 (51146DA8)
avgtdia.sys Thu Mar 21 07:50:47 2013 (514A6777)
avgidsdrivera.sys Fri Mar 29 07:40:56 2013 (5154F128)
avgtpx64.sys Tue May 7 18:38:19 2013 (5188F5BB)
Crashes indicate AVG being a possible cause. Remove AVG and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.
Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free
Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7
Atheros Driver
If its wireless, match your device from here:
ATHEROS Wireless drivers for Windows
Code:
athrx.sys Sat Mar 12 08:56:36 2011 (4D7AE0E4)
If its not a wireless, match your device from here:
ATHEROS Network drivers for Windows
Also update your ALCOR Micro SD Card Controller Driver to its latest as it seems to be a problem. Driver Reference Table - AmUStor.SYS
Code:
0: kd> !irp fffffa8008f9c680
Irp is active with 10 stacks 9 is current (= 0xfffffa8008f9c990)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000
Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 fffffa80077ac060 00000000 00000000-00000000 pending
*** WARNING: Unable to verify timestamp for AmUStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for AmUStor.SYS
\Driver\AmUStor
Args: 00000000 00000001 00000003 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-fffffa8009db8e80
Args: 00000000 00000000 00000000 00000000
0: kd> lmvm AmUStor
start end module name
fffff880`0604b000 fffff880`06060000 AmUStor T (no symbols)
Loaded symbol image file: AmUStor.SYS
Image path: \SystemRoot\system32\drivers\AmUStor.SYS
Image name: AmUStor.SYS
Timestamp: Thu Jan 13 18:06:26 2011 (4D2EEAC2)
CheckSum: 00012815
ImageSize: 00015000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
How to Clean Left Over Driver Files with Driver Sweeper
- Click on the Start
- Control Panel
- Programs
- Uninstall a program
- Uninstall everything related to the software
Delete remnants of its drivers/older drivers using
Driver Sweeper
Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
- For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure
For errors on your Hard drive(s): How to Run Disk Check in Windows 7
SFC /scannow to check windows for corruption:
How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow
and hit enter.
This tutorial USB Selective Suspend - Turn On or Off may help you:
To Disable Selective Suspend:
Code:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).
System Temperature
Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor
Good luck.
BSOD BUGCHECK SUMMARY
Code:
Debug session time: Wed Jun 19 07:51:26.811 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 1 days 0:33:20.935
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
Probably caused by : usbhub.sys
BugCheck 9F, {3, fffffa8007694060, fffff800045e7748, fffffa8008f9c680}
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Bugcheck code 0000009F
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007694060, Physical Device Object of the stack
Arg3: fffff800045e7748, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8008f9c680, The blocked IRP
BUGCHECK_STR: 0x9F
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: X64_0x9F_3_AmUStor_IMAGE_usbhub.sys
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