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Windows 7: BSOD at random

18 Jun 2013   #1
RollAD6

Windows 7 Home Premium x64
 
 
BSOD at random

Getting BSODs with seemingly no rhyme or reason. Playing games, browsing, just idling and talking through VoIP, random BSOD. Can anyone help me figure this out?


My System SpecsSystem Spec
.
18 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi and welcome to seven forums

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff88003d85d95, fffff8801cc46210, 0}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+14bd95 )

Followup: MachineOwner
---------

4: kd> !analyze -v; !sysinfo cpuspeed; !sysinfo SMBIOS; lmtsmn; q
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88003d85d95, Address of the instruction which caused the bugcheck
Arg3: fffff8801cc46210, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
atikmdag+14bd95
fffff880`03d85d95 ??              ???

CONTEXT:  fffff8801cc46210 -- (.cxr 0xfffff8801cc46210)
.cxr 0xfffff8801cc46210
rax=0000000200000003 rbx=0000000200000003 rcx=0000000200000003
rdx=fffffa8006e65570 rsi=fffffa800d8d65c0 rdi=fffffa800f6e5040
rip=fffff88003d85d95 rsp=fffff8801cc46bf0 rbp=fffff8801cc46bf0
 r8=0000000000000015  r9=0000000000000000 r10=fffff88002342ca0
r11=fffff8801cc47370 r12=00000000400021c0 r13=fffff8a0154c9d00
r14=fffffa800f6e5040 r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
atikmdag+0x14bd95:
fffff880`03d85d95 ??              ???
.cxr
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8801cc46c20 to fffff88003d85d95

STACK_TEXT:  
fffff880`1cc46bf0 fffff880`1cc46c20 : fffff880`03ce745a 00000000`00000000 00000000`00000000 00000000`00000000 : atikmdag+0x14bd95
fffff880`1cc46bf8 fffff880`03ce745a : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`03670f19 : 0xfffff880`1cc46c20
fffff880`1cc46c00 00000000`00000000 : 00000000`00000000 00000000`00000000 fffff880`03670f19 fffff880`1cc46c60 : atikmdag+0xad45a


FOLLOWUP_IP: 
atikmdag+14bd95
fffff880`03d85d95 ??              ???

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  atikmdag+14bd95

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5154fbf8

STACK_COMMAND:  .cxr 0xfffff8801cc46210 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+14bd95

BUCKET_ID:  X64_0x3B_atikmdag+14bd95

Followup: MachineOwner
---------

CPUID:        "Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3501
It appears that your video drivers are causing the problem. Please roll back to a last stable version used. Opt for custom install and untick Catalyst Control Center - CCC while installation. AMD Graphics Drivers & Software

Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper

Overclocking
If you are overclocking any hardware, STOP. Reset any changed values back to default.
Code:
RTCore64.sys       Tue Sep  6 18:24:50 2011
warning   Warning
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

Please uninstall the software above with Revo Free: Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
Code:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.
Hard Drive/Storage

Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Disk Check

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

BSOD BUGCHECK SUMMARY
Code:
Debug session time: Wed Jun 19 08:17:08.729 2013 (UTC + 6:00)
Loading Dump File [C:\Users\USER\061813-15709-01.dmp]
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 4:20:41.245
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+14bd95 )
BugCheck 3B, {c0000005, fffff88003d85d95, fffff8801cc46210, 0}
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Bugcheck code 0000003B
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88003d85d95, Address of the instruction which caused the bugcheck
Arg3: fffff8801cc46210, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0x3B_atikmdag+14bd95
MaxSpeed:     3500
CurrentSpeed: 3501
BiosVersion = 4.6.5
BiosReleaseDate = 04/19/2012
SystemManufacturer = BIOSTAR Group
SystemProductName = TZ77XE3
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My System SpecsSystem Spec
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