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Windows 7: BSOD ntoskrnl.exe - dump files attached

19 Jun 2013   #1
guytomlinson

Windows 7 Ultimate x64
 
 
BSOD ntoskrnl.exe - dump files attached

Can someone please help me, I get a BSOD about once a day, sometimes every other day. System boots back up ok but would like to solve it. I have zipped and attached the dump files.I am new here but from reading other threads it looks like some very knowledgeable and helpful people on here.

Regards Guy


My System SpecsSystem Spec
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19 Jun 2013   #2
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
Unfortunately the installation appears non-genuine.
The Key is that of a HP OEM computer - and the motherboard is a retail one by Asus.
There is no point analysing your crash logs as your BSOD issues may stem from a counterfeit install.



The best course of action will be to:
  • Purchase a legitimate Windows 7 licence.
  • Format the HDD.
  • Reinstall Windows and activate.
Cheers

Dave
My System SpecsSystem Spec
19 Jun 2013   #3
guytomlinson

Windows 7 Ultimate x64
 
 
Thanks

I didnt realize that, not had machine long :-(. Sounds like a plan. Thanks
My System SpecsSystem Spec
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19 Jun 2013   #4
Northernsoul55

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Post back once you get sorted if your still experiencing issues.
and will be glad to help.

cheers

Dave
My System SpecsSystem Spec
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 BSOD ntoskrnl.exe - dump files attached




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