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Windows 7: BSOD in new laptop


20 Jun 2013   #1

Windows 7 Home Premium 64b (under the 30 day trial)
 
 
BSOD in new laptop

Hello there, new in the forum. I just started using a new laptop and out of nowhere a BSOD after a few hours. Wondering if there is some hardware unstability or if it is something i can fix on my own... so any help appreciated!

Posted the SF Diagnostic Tool zip file as requested.


My System SpecsSystem Spec
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21 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

Security App

Please remove Avast! and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.


Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure
My System SpecsSystem Spec
23 Jun 2013   #3

Windows 7 Home Premium 64b (under the 30 day trial)
 
 

Thanks for the prompt response. I ll be doing a the steps but since it is alot i will be reporting status a sI go:

1 - I uninstalled Avast with the special removing tools as requested.
2- I didnt re installed Microsoft Security tool and instead installed AVG. Let me know if this is critical and i ll uninstall or if we can go ahead with the rest of the tests.
3- I run scf/scannow with the following message:
"Windows Resource Protection found corrupt files and successfully repaired them. Details are included in the cbs.log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log"

Log file attached.

I am running it a second time to check if it finds more errors and report back.

EDIT: After a second run, sfc/scannow didnt find any "integrity violations" anymore.
My System SpecsSystem Spec
.


23 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

OK, let us know if they occur again. - just upload the new SF grab.
My System SpecsSystem Spec
23 Jun 2013   #5

Windows 7 Home Premium 64b (under the 30 day trial)
 
 

Here the second CBS log
My System SpecsSystem Spec
23 Jun 2013   #6

Windows 7 Home Premium 64b (under the 30 day trial)
 
 

Next steps:

4- Run check disk on both my system C: and my data D: drives and the report stated that no errors were found.
My System SpecsSystem Spec
23 Jun 2013   #7

Windows 7 Home Premium 64b (under the 30 day trial)
 
 

5- Just did the clean boot and downloaded some stuff from Steam etc. No BSOD so far.

Note: forgot to restart normal and started having a few issues with Steam Thank god I still had this tab open and realized I needed to go back to normal!
My System SpecsSystem Spec
23 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Ok
My System SpecsSystem Spec
28 Jun 2013   #9

Windows 7 Home Premium 64b (under the 30 day trial)
 
 

Still pending the ram test. Working on it.
My System SpecsSystem Spec
28 Jun 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Take your time.
My System SpecsSystem Spec
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 BSOD in new laptop




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