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Windows 7: Random Computer Freeze Requiring Hard Reset

22 Jun 2013   #1
Watson1

Windows 7 Professional x64
 
 
Random Computer Freeze Requiring Hard Reset

Hello,

I recently reinstalled Windows 7 on my custom built PC. Since doing so I have random freezes that allow me to do nothing other than hard reset the computer. There is no particular time that it does it, and it has mostly been noticed while either on the desktop or using Firefox.

Attached you will find the files from the Seven Forums Diagnostics Tool.


My System SpecsSystem Spec
.
22 Jun 2013   #2
x BlueRobot

 

Welcome to the forums Watson1,

Code:
BugCheck 124, {0, fffffa80045668f8, 0, 0}

Probably caused by : AuthenticAMD
Code:
Usual causes:  Hardware, Incompatibility, May be driver corruption
Code:
2: kd> !errrec fffffa80045668f8
===============================================================================
Common Platform Error Record @ fffffa80045668f8
-------------------------------------------------------------------------------
Record Id     : 01ce6f6c49e47881
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 6/22/2013 17:17:00 (UTC)
Flags         : 0x00000002 PreviousError

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004566978
Section       @ fffffa8004566a50
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : BUS error
Operation     : Generic
Flags         : 0x00
Level         : 3
CPU Version   : 0x0000000000100f53
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80045669c0
Section       @ fffffa8004566b10
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : 53 0f 10 00 00 08 04 00 - 09 20 80 00 ff fb 8b 17
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa8004566b10

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8004566a08
Section       @ fffffa8004566b90
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 4)
  Status      : 0xfa00000000070f0f
The first parameter or argument has the value of 0x0, which is a Machine Check Exception, which means the CPU has detected a hardware problem and the address points to a processor error because the CPU has found one, so it could be a different form of hardware which is causing the issue.

We can see that the CPU detected a Timeout Error, but wasn't able to identify what caused the error.

In such a situation, it is best to use these steps:Enable "Round off checking" before the test (see first post below tutorial).All the hardware seeming to be running stable and tests reporting no errors, could mean a bad motherboard.

----------------------------------------------------------------------------------------------

Side Notes:

Although these steps are not strictly related to the issue, these steps will help to avoid any BSODs in the future.

You seem to have only 88 Windows Updates installed, I currently have 206 Windows Updates installed, please check for any Windows Updates and install all the listed Important, Recommended and Optional updates (ignore anything associated with Bing).
  1. Start
  2. Type: Windows Update
  3. Check for Updates/Install Updates
  4. Reboot (if prompted)
Remove:

Code:
Start Menu\Programs\AVG
AVG is known to cause BSODs with Windows 7, please remove the program completely with the AVG Removal Tool, and then install these free and proven alternatives which work best with Windows 7, due to their lightweight nature on system resources and compatibility.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
22 Jun 2013   #3
Watson1

Windows 7 Professional x64
 
 

Thank you, I will give your recommendations a try.
My System SpecsSystem Spec
.

22 Jun 2013   #4
x BlueRobot

 

Welcome, report back if you have any problems or are posting the results of the steps.
My System SpecsSystem Spec
05 Jul 2013   #5
Watson1

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Welcome, report back if you have any problems or are posting the results of the steps.

I have since followed your recommendations. The stress test was run for 2 hours resulting in all passes. AVG was removed using the tool you suggested and the security essentials package you recommended was installed. Malwarebytes was installed and ran resulting in no found items. All important Windows updates where installed. I am still having the same issue with the computer freezing and requiring hard resets. Is there any other suggestions that I could try?
My System SpecsSystem Spec
06 Jul 2013   #6
x BlueRobot

 

Read through this guide - Stop 0x124 - what it means and what to try

I would also suggest running Driver Verifier to test for any possible driver corruption:

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
My System SpecsSystem Spec
16 Jul 2013   #7
Watson1

Windows 7 Professional x64
 
 

After reading through the stop 0x124 guide and trying the driver verifier I still have not found or relieved the cause. I have tried even the "vanilla" install of windows again.

Because of a hardware related issue I would like to think that I have a faulty piece of equipment on my computer. I have stress tested my mobo, cpu, and memory and found no errors. The PSU in my PC is fairly new (~ 1 year) but I'm not limiting this.

Is there a possibility that I need to replace the mobo yet it passed the stress test? Is it a possibility that the PSU could be acting up to cause my computer to freeze but not restart itself? I would like to come to a resolution without having to just "throw" parts at my pc until it begins to work normally.
My System SpecsSystem Spec
17 Jul 2013   #8
x BlueRobot

 

How did you stress test your motherboard, I didn't even know that was possible?

How many passes did you run MemTest86+ for? How many hours did you run Prime95 for, and which tests?

Please boot into the BIOS, and then post the values for the voltages regarding 3.3V, 5V and 12V.
My System SpecsSystem Spec
17 Jul 2013   #9
Watson1

Windows 7 Professional x64
 
 

Sorry not motherboard test my apologies. Although with my level of frustration I feel as if I could remove it and stress test it with my hands...

I ran the MemTest overnight, I'm unsure of the amount of passes it made but it ran for something like 5 hours. I ran Prime95 with the recommended settings on the link you gave me for 2 hours per instructions.

The only voltages I am able to pull from my BIOS are as follows:

Vcore = 1.352
Vdimm = 1.840
VNB = 1.072
VHT = 1.192
My System SpecsSystem Spec
18 Jul 2013   #10
x BlueRobot

 

5 hours wouldn't have been enough passes, 9-10 passes is the recommended amount from a BSOD perspective. It will take all night to complete.

Install and post a screenshot of : HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

It will give you the 3.3V, 5V and 12V.
My System SpecsSystem Spec
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