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Windows 7: BSOD only when i shutdown or restart the computer - new install

23 Jun 2013   #1

Windows 7 64-Bit
 
 
BSOD only when i shutdown or restart the computer - new install

I have followed all the rules and attached the results of the SF Diagnostic Tool.

My new laptop runs fine but when I shut it down or restart it, I get the blue screen and when I start the computer again it tells me that Windows was not shut down properly. It was running fine for approximately 2 weeks.

The only two things that I have installed the past few days were CCleaner and iTunes. I tried to uninstall both to no avail.

I know it could be worse and the system could me crashing while running, but this is still a huge annoyance and affects my operation with it.

Thanks for any help you can offer. I came here first instead of trying all the other shenanigans people suggest with sweepers and such.


My System SpecsSystem Spec
.

23 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Probably an issue with your SSD.

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_23-06-2013\062313-23415-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`03013000 PsLoadedModuleList = 0xfffff800`03256670
Debug session time: Sun Jun 23 19:47:00.045 2013 (UTC + 6:00)
System Uptime: 0 days 0:10:18.388
Loading Kernel Symbols
...............................................................
................................................................
............................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa800b6e7b30, fffffa800b6e7e10, fffff8000338f350}

----- ETW minidump data unavailable-----
Probably caused by : gogel.exe

Followup: MachineOwner
---------
Is the firmware for your SSD up-to-date?

Check for one and see if the stability returns.

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.
My System SpecsSystem Spec
23 Jun 2013   #3

Windows 7 64-Bit
 
 

Hi thanks for the response.

Samsung 830 SSD is up to date with drivers and such.

The scan resulted no issues.

What next?

Thanks.
My System SpecsSystem Spec
.


23 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Do you mean the FW was already updated or you did after my first post
My System SpecsSystem Spec
23 Jun 2013   #5

Windows 7 64-Bit
 
 

The SSD was already the latest and greatest before I posted here.
My System SpecsSystem Spec
23 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Ok, did you perform the start up changes?
My System SpecsSystem Spec
23 Jun 2013   #7

Windows 7 64-Bit
 
 

I did so and no change. The blue screen only happen when the computer is shutdown or restarted.
My System SpecsSystem Spec
23 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Upload the new dumps?
My System SpecsSystem Spec
23 Jun 2013   #9

Windows 7 64-Bit
 
 

Here are the new dmp files
My System SpecsSystem Spec
23 Jun 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

I found gogel.exe in koolkat77's post. As per gogel.exe - VirSCAN.org , it is a virus. So better you perform some virus checks.

Scan the system for possible virus infection with the following programs.
Also, Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
My System SpecsSystem Spec
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 BSOD only when i shutdown or restart the computer - new install




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