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Windows 7: Laptop crashes whenever it goes into sleep mode

23 Jun 2013   #1
Odysey25

Windows 7 64bit
 
 
Laptop crashes whenever it goes into sleep mode

Hi, like the title says, my laptop crashes whenever it goes into sleep mode. If I close my laptop it's supposed to go into sleep mode, but when I close it it will just freeze and crash. After about 30 min of inactivity my computer is supposed to go into sleep mode. When it goes into sleep mode this way it still crashes and shuts down. I have no idea why it does it and it's pretty frustrating. If anyone could help me i'd greatly appreciate it. Thanks


My System SpecsSystem Spec
.
23 Jun 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Security App
Code:
kl1.sys                     Tue Jun 19 19:27:15 2012 (4FE07E33)
klflt.sys                   Tue Mar 26 20:44:59 2013 (5151B46B)
klif.sys                    Tue Mar 26 21:07:33 2013 (5151B9B5)
klim6.sys                   Thu Aug  2 17:09:23 2012 (501A5FE3)
klkbdflt.sys                Mon Sep  3 19:55:35 2012 (5044B6D7)
klmouflt.sys                Mon Sep  3 20:21:58 2012 (5044BD06)
kltdi.sys                   Mon Apr 29 18:07:50 2013 (517E6296)
kneps.sys                   Tue Mar  5 15:09:23 2013 (5135B643)
Crashes indicate Kaspersky being a possible cause. Remove Kaspersky and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:

1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Disk Check

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

BSOD BUGCHECK SUMMARY
Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jun 24 04:13:31.909 2013 (UTC + 6:00)
System Uptime: 0 days 3:05:08.799
BugCheck 9F, {3, fffffa80076af060, fffff8000553d3d8, fffffa800e62dbd0}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jun 23 22:51:17.765 2013 (UTC + 6:00)
System Uptime: 0 days 2:59:54.719
BugCheck 9F, {3, fffffa8007793060, fffff80000b9c3d8, fffffa800ea858b0}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sun Jun 23 06:44:48.743 2013 (UTC + 6:00)
System Uptime: 0 days 3:48:55.522
BugCheck 9F, {3, fffffa80076d4a10, fffff80000b9c3d8, fffffa800e326470}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun 22 04:07:37.005 2013 (UTC + 6:00)
System Uptime: 0 days 5:47:08.895
BugCheck 9F, {3, fffffa80076ce060, fffff80000b9c3d8, fffffa800c279590}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Jun 21 20:59:50.518 2013 (UTC + 6:00)
System Uptime: 0 days 0:40:45.408
BugCheck 9F, {3, fffffa80076afa10, fffff80000b9c3d8, fffffa800cf60bd0}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Fri Jun 21 20:18:39.322 2013 (UTC + 6:00)
System Uptime: 0 days 1:04:09.101
BugCheck 9F, {3, fffffa80076aea10, fffff80000b9c3d8, fffffa800a67ebd0}
Probably caused by : pci.sys
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
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 Laptop crashes whenever it goes into sleep mode




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