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Windows 7: BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00

11 Jul 2013   #21
centaur78

Windows 7 ultimate x64
 
 

Please use this tool to update your profile specs

Whats your PSU wattage


My System SpecsSystem Spec
.
12 Jul 2013   #22
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've updated my profile specs. My PSU is the following: Corsair tx750w

Also, is there a way to check if my hard disk is still good? I'm using an SSD and I heard the life expectancy of SSD is lower then regular HDs. I'm currently using the follow HDD as my main one: INTEL SSDSC2CW120A3
My System SpecsSystem Spec
12 Jul 2013   #23
centaur78

Windows 7 ultimate x64
 
 

Please run Crystal Disk and post a snapshot of the SMART values here for each HDD/SSD
My System SpecsSystem Spec
.

13 Jul 2013   #24
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Please see attached.
My System SpecsSystem Spec
13 Jul 2013   #25
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

More updates:
So I decided to run the Driver Verifier from the SF_Diagnostic_Too, it told me to scheduled for the next restart and so I did. During the next restart it BSODed and I couldn't successfully reboot again. It kept suggesting to restore to previous working state or to start windows normally. When I clicked on start normally it always BSODed. When I clicked on restore, sometime during the restore it kept crashing and restarting (no BSOD just plain restart). So I decided to do the trick I mentioned in my previous post... I hit the power switch at the back of my computer on the power supply and restarted the computer... this time when I clicked restore, it managed to successfully go through the restore process and I'm able to login into windows again... WEIRD!

I can't believe its so hard to figure out whats wrong with this stupid PC!

EDIT: uploaded another SF Diag log... seems to be not very useful? since nobody can really tell anything useful from it...
My System SpecsSystem Spec
14 Jul 2013   #26
centaur78

Windows 7 ultimate x64
 
 

Naft

The crystaldisk info... all the drives look fine..

The memtest you have done looks fine.

As far i can tell the system need a min of 600W so PSU is good to go.

Since you have enabled the device verifier.. and you did get a BSOD.... that would mean one of the drivers could be a probable cause.... could you upload the latest sfdiag will look and advice.

Also use HwMonitor to post a snapshot of the temps
My System SpecsSystem Spec
14 Jul 2013   #27
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks, I've already attached the latest sf logs to my previous post... I'll try run the new tool shortly as well
My System SpecsSystem Spec
14 Jul 2013   #28
centaur78

Windows 7 ultimate x64
 
 

Hmmm

The latest BSOD 071413-16239-01.dmp points to dtsoftbus01.sys

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {23e, fffff88001c01324, fffff9800739eea0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )

Followup: MachineOwner
---------
I thought you removed this ??? If its done .. then use this tool to remove SPTD

Rest of the BSOD's all point to Bugcheck 124 which in most cases in hardware error... which i mentioned in my first post.. could very well be the processor or motherboard or due to high temps... Unfortunately, its pointing to pshed.dll (Platform Specific Hardware Error Detection) file on your system does not have public symbols published, so it is not possible analyse the dumps.

However... looking at the only at the latest dump 071413-16239-01.dmp and checking the bios info.. shows that ... you Processor is overclocked. The processor stock speed is 2.67GHz and its running at 2.8GHz (marked in RED below) ???

Code:
2: kd> !sysinfo smbios
[SMBIOS Data Tables v2.4]
[DMI Version - 36]
[2.0 Calling Convention - No]
[Table Size - 1093 bytes]

[BIOS Information (Type 0) - Length 24 - Handle 0000h]
  Vendor                        Award Software International, Inc.
  BIOS Version                  F11
  BIOS Starting Address Segment e000
  BIOS Release Date             07/19/2010
  BIOS ROM Size                 200000
  BIOS Characteristics
       07: - PCI Supported
       09: - Plug and Play Supported
       11: - Upgradeable FLASH BIOS
       12: - BIOS Shadowing Supported
       15: - CD-Boot Supported
       16: - Selectable Boot Supported
       19: - EDD Supported
       22: - 360KB Floppy Supported
       23: - 1.2MB Floppy Supported
       24: - 720KB Floppy Supported
       25: - 2.88MB Floppy Supported
       26: - Print Screen Device Supported
       27: - Keyboard Services Supported
       28: - Serial Services Supported
       29: - Printer Services Supported
       30: - CGA/Mono Services Supported
  BIOS Characteristic Extensions
       00: - ACPI Supported
       01: - USB Legacy Supported
       04: - LS120-Boot Supported
       05: - ATAPI ZIP-Boot Supported
       08: - BIOS Boot Specification Supported
       10: - Specification Reserved
  BIOS Major Revision           255
  BIOS Minor Revision           255
  EC Firmware Major Revision    255
  EC Firmware Minor Revision    255
[System Information (Type 1) - Length 27 - Handle 0001h]
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  P55M-UD4
  Version                        
  Serial Number                  
  UUID                          00000000-0000-0000-0000-000000000000
  Wakeup Type                   Power Switch
  SKUNumber                      
  Family                         
[BaseBoard Information (Type 2) - Length 8 - Handle 0002h]
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product                       P55M-UD4
  Version                       x.x
  Serial Number                  
[System Enclosure (Type 3) - Length 17 - Handle 0003h]
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Chassis Type                  Desktop
  Version                        
  Serial Number                  
  Asset Tag Number               
  Bootup State                  Unknown
  Power Supply State            Unknown
  Thermal State                 Unknown
  Security Status               Unknown
  OEM Defined                   0
[Processor Information (Type 4) - Length 35 - Handle 0004h]
  Socket Designation            Socket 1156
  Processor Type                Central Processor
  Processor Family              01h - Other
  Processor Manufacturer        Intel
  Processor ID                  e5060100fffbebbf
  Processor Version             Intel(R) Core(TM) i5 CPU
  Processor Voltage             87h - 0.7V
  External Clock                133MHz
  Max Speed                     4000MHz
  Current Speed                 2800MHz
  Status                        Enabled Populated
  Processor Upgrade             Socket 478
  L1 Cache Handle               000ah
  L2 Cache Handle               000bh
  L3 Cache Handle               [Not Present]
  Serial Number                  
  Asset Tag Number               
  Part Number                    
[Memory Controller Information (Type 5) - Length 24 - Handle 0005h]
  Error Detecting Method        04h - 8-bit Parity
  Error Correcting Capability   04h - None 
  Supported Interleave          03h - One Way Interleave
  Current Interleave            03h - One Way Interleave
  Maximum Memory Module Size    0ah - 1024MB
  Supported Speeds              0001h - Other 
  Supported Memory Types        0001h - Other 
  Memory Module Voltage         5V 
  Number of Memory Slots        4
  Memory Slot Handle            0006h
  Memory Slot Handle            0007h
  Memory Slot Handle            0008h
  Memory Slot Handle            0009h
  Enabled Err Correcting Caps   04h - None 
[Memory Module Information (Type 6) - Length 12 - Handle 0006h]
  Socket Designation            A0
  Bank Connections              1fh - 1
  Current Speed                 31ns
  Current Memory Type           0001h - Other 
  Installed Size                0ch - 4096 [single bank]
  Enabled Size                  0ch - 4096 [single bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 0007h]
  Socket Designation            A1
  Bank Connections              2fh - 2
  Current Speed                 47ns
  Current Memory Type           0002h - Unknown 
  Installed Size                7fh - [Not Installed] [single bank]
  Enabled Size                  7fh - [Not Installed] [single bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 0008h]
  Socket Designation            A2
  Bank Connections              3fh - 3
  Current Speed                 63ns
  Current Memory Type           0001h - Other 
  Installed Size                0ch - 4096 [single bank]
  Enabled Size                  0ch - 4096 [single bank]
  Error Status                  00h - [No Errors] 
[Memory Module Information (Type 6) - Length 12 - Handle 0009h]
  Socket Designation            A3
  Bank Connections              4fh - 4
  Current Speed                 79ns
  Current Memory Type           0002h - Unknown 
  Installed Size                7fh - [Not Installed] [single bank]
  Enabled Size                  7fh - [Not Installed] [single bank]
  Error Status                  00h - [No Errors] 
[Cache Information (Type 7) - Length 19 - Handle 000ah]
  Socket Designation            Internal Cache
  Cache Configuration           0180h - WB Enabled Int NonSocketed L1
  Maximum Cache Size            0040h - 64K
  Installed Size                0040h - 64K
  Supported SRAM Type           0020h - Synchronous 
  Current SRAM Type             0020h - Synchronous 
  Cache Speed                   0ns
  Error Correction Type         Unknown
  System Cache Type             Unknown
  Associativity                 Unknown
[Cache Information (Type 7) - Length 19 - Handle 000bh]
  Socket Designation            External Cache
  Cache Configuration           0181h - WB Enabled Int NonSocketed L2
  Maximum Cache Size            0800h - 2048K
  Installed Size                2000h - 8192K
  Supported SRAM Type           0020h - Synchronous 
  Current SRAM Type             0020h - Synchronous 
  Cache Speed                   0ns
  Error Correction Type         Unknown
  System Cache Type             Unknown
  Associativity                 Unknown
[Physical Memory Array (Type 16) - Length 15 - Handle 0014h]
  Location                      03h - SystemBoard/Motherboard
  Use                           03h - System Memory
  Memory Error Correction       03h - None
  Maximum Capacity              33554432KB
  Memory Error Inf Handle       [Not Provided]
  Number of Memory Devices      4
[Memory Device (Type 17) - Length 27 - Handle 0015h]
  Physical Memory Array Handle  0014h
  Memory Error Info Handle      [Not Provided]
  Total Width                   2304 bits
  Data Width                    2244 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A0
  Bank Locator                  Bank0/1
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         1333MHz
  Manufacturer                   
  Serial Number                  
  Asset Tag Number               
  Part Number                    
[Memory Device (Type 17) - Length 27 - Handle 0016h]
  Physical Memory Array Handle  0014h
  Memory Error Info Handle      [Not Provided]
  Total Width                   [Unknown]
  Data Width                    [Unknown]
  Size                          [Not Populated]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A1
  Bank Locator                  Bank2/3
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         0MHz
  Manufacturer                   
  Serial Number                  
  Asset Tag Number               
  Part Number                    
[Memory Device (Type 17) - Length 27 - Handle 0017h]
  Physical Memory Array Handle  0014h
  Memory Error Info Handle      [Not Provided]
  Total Width                   2304 bits
  Data Width                    2244 bits
  Size                          4096MB
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A2
  Bank Locator                  Bank4/5
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         1333MHz
  Manufacturer                   
  Serial Number                  
  Asset Tag Number               
  Part Number                    
[Memory Device (Type 17) - Length 27 - Handle 0018h]
  Physical Memory Array Handle  0014h
  Memory Error Info Handle      [Not Provided]
  Total Width                   [Unknown]
  Data Width                    [Unknown]
  Size                          [Not Populated]
  Form Factor                   09h - DIMM
  Device Set                    [None]
  Device Locator                A3
  Bank Locator                  Bank6/7
  Memory Type                   02h - Unknown
  Type Detail                   0000h -
  Speed                         0MHz
  Manufacturer                   
  Serial Number                  
  Asset Tag Number               
  Part Number                    
[Memory Array Mapped Address (Type 19) - Length 15 - Handle 0019h]
  Starting Address              00000000h
  Ending Address                007fffffh
  Memory Array Handle           0014h
  Partition Width               01
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 001ah]
  Starting Address              00000000h
  Ending Address                003fffffh
  Memory Device Handle          0015h
  Mem Array Mapped Adr Handle   0019h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 001bh]
  Starting Address              00000000h
  Ending Address                00000000h
  Memory Device Handle          0016h
  Mem Array Mapped Adr Handle   0019h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 001ch]
  Starting Address              00400000h
  Ending Address                007fffffh
  Memory Device Handle          0017h
  Mem Array Mapped Adr Handle   0019h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
[Memory Device Mapped Address (Type 20) - Length 19 - Handle 001dh]
  Starting Address              00000000h
  Ending Address                00000000h
  Memory Device Handle          0018h
  Mem Array Mapped Adr Handle   0019h
  Partition Row Position        01
  Interleave Position           [None]
  Interleave Data Depth         [None]
Thats why i asked you for the Temps ... i would suggest you to reset the BIOS to default or better still remove the CMOS battery and reset the BIOS... Do this and let me know
My System SpecsSystem Spec
14 Jul 2013   #29
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by centaur78 View Post
Also use HwMonitor to post a snapshot of the temps
I've uploaded a screenshot of the temps as well as the Monitor and SMBus data files.


Quote   Quote: Originally Posted by centaur78 View Post
I thought you removed this ??? If its done .. then use this tool to remove SPTD
Regarding Daemon Tools Lite, I uninstalled and then reinstalled it few days later since I was still getting BSODs that weren't related.... I uninstalled it again, just now, just to be sure.

Quote   Quote: Originally Posted by centaur78 View Post
Rest of the BSOD's all point to Bugcheck 124 which in most cases in hardware error... which i mentioned in my first post.. could very well be the processor or motherboard or due to high temps... Unfortunately, its pointing to pshed.dll (Platform Specific Hardware Error Detection) file on your system does not have public symbols published, so it is not possible analyse the dumps.
Is there a way for me to attach public symbols so we can get to the bottom of this?

Quote   Quote: Originally Posted by centaur78 View Post
However... looking at the only at the latest dump 071413-16239-01.dmp and checking the bios info.. shows that ... you Processor is overclocked. The processor stock speed is 2.67GHz and its running at 2.8GHz (marked in RED below) ???
This is very weird to me, since I never overclocked my processor... at least not willingly...

Quote   Quote: Originally Posted by centaur78 View Post
Thats why i asked you for the Temps ... i would suggest you to reset the BIOS to default or better still remove the CMOS battery and reset the BIOS... Do this and let me know
As I mentioned before, temps are uploaded to this post.
Also, I'm about to reset BIOS to default and/or remove the battery to do a hard reset. Keep you posted on that one...

Thank you!!
My System SpecsSystem Spec
14 Jul 2013   #30
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So I check my BIOS setting before resetting it to default and I can see that it is in fact running at 2.66ghz (see 1.jpg attached). However, also in 3.jpg attached you can see "Inter Turbo Boost Tech" setting is set to "Auto" which will explain why the processor runs at 2.8 some times.... Also in 2.jpg you can see some general status...

After gathering the above info, I reset my BIOS to "Optimized Default Settings" which was one of the options in my BIOS. Lets see if I can get a BSOD again..
My System SpecsSystem Spec
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 BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00




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