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Windows 7: BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00

14 Jul 2013   #31
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So "Restore to Optimized BIOS Defaults" didn't help since I just got another BSOD. Please see the SF Diag log attached.


My System SpecsSystem Spec
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15 Jul 2013   #32
centaur78

Windows 7 ultimate x64
 
 

naft

The BIOS has lots of setting for OC the processor, memory and other stuffs... that was the specific reason why i said you need to reset the CMOS and get the BIOS to the default setting. I am not sure why it is so bloody difficult for you to just take an advice !

Putting the BIOS default to optimised setting will still enable the "Intel Turbo Boost Tech" to "Enable"..

1. What you need to do is reset the BIOS, disable Intel turbo Boost. Then once back to the desktop post the snapshot of HWmonitor again.

If it still BSOD's after doing this, Upload the new SFdiag.

2. then the next step is do a clean install of Windows (please do backup all your stuff before you do this ) meaning once windows is installed, install only the essential drivers. if after this you still have a BSOD.. then the Hardware .... mainly the processor or the motherboard is at fault. You would need to get that replaced if under warranty.

But in any case .. follow the step 1 above first and wait for our advice before you do the reinstall.
My System SpecsSystem Spec
17 Jul 2013   #33
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by centaur78 View Post
1. What you need to do is reset the BIOS, disable Intel turbo Boost. Then once back to the desktop post the snapshot of HWmonitor again.
I've cleared CMOS using the jumper and disabled Intel Turbo Boost, see HWmonitor files attached.
My System SpecsSystem Spec
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17 Jul 2013   #34
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

First 2 BSODs after BIOS reset... see attached.

NOTE: The SFDiag zip got too big to upload here so I compressed using 7z and then again with zip. So after you unarchived the zip you have to unarchived again the 7z. Sorry about that...
My System SpecsSystem Spec
18 Jul 2013   #35
centaur78

Windows 7 ultimate x64
 
 

hmmm

Really weird readings by HWmonitor... though i know its not most accurate way of reading the voltages. if you see the snapshot of the HW monitor you posted... you can see that the +12V is showing 2.11V which would mean that your system won't even start... But if you check under "PC health Status" under BIOS is should probably shows 12 V ... You can measure the +12V rails using a Multimeter just in case.. it should be should be correct and showing +12V.. Let me know.

Anyways...the BSOD still point to the Bugcheck 124 error relating to something caused by a plugin ... probably an intel driver or something ... So the next step is to reinstall windows... and install only the drivers ... for example in case of graphics... install only the drivers and not the whole control center package... and likewise for other drivers as well.. then use the system and let me know if it still BSOD... upload the new files.
My System SpecsSystem Spec
18 Jul 2013   #36
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I didn't have a chance to check the voltage yet but I noticed something and I thought it worth mentioning here. When I opened my computer recently I noticed that the CPU fan was not properly secured... 2 out of 4 corners were loose and the fan itself was kinda wobbling when I touched it. I secured the rest of the clips and now its solid. However, you think it might of caused the thermal paste to mess up? or crashing due to the temp being to high since it wasnt in direct contact? even though from all the reading and the signs I dont think it ever overheated...
My System SpecsSystem Spec
18 Jul 2013   #37
centaur78

Windows 7 ultimate x64
 
 

naft

It could have been .... however i can't see any signs of ACPI temps on the System Logs that you posted because the posted system logs are only till 25th June 2013.

Please go to event viewer directly and right click on the system logs and save it as .evtx file as shown below and upload here

Attachment 277127
My System SpecsSystem Spec
18 Jul 2013   #38
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

See attached... the zip file was again too big so I zipped it twice, first with 7z then with zip.
My System SpecsSystem Spec
21 Jul 2013   #39
centaur78

Windows 7 ultimate x64
 
 

Sorry Naft

was busy past 2 days...

Welll i had a look at your system logs.. and these are my findings...

There are lots of HAL error (Event ID 12)... which is "The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system." This would basically mean to update you BIOS... however as i can see.. your BIOS is the latest !! could you tell me when you updated the bios ???

So there are two ways from here.... try to reinstall windows as i explained in my previous post and install only the drivers and see if it BSOD's

If it does ... then go back to a previous version of BIOS that worked

If it still BSOD's after this.. i would suggest to get the CPU or motherboard checked from a professional computer shop.. and if under warranty get either of them
My System SpecsSystem Spec
21 Jul 2013   #40
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hey Centaur,

Thanks for looking into this, I did update my BIOS few months ago... before I started getting the BSODs so it may very be that the BIOS is the issue.

Also, if you remember I mentioned before that one of the workarounds is to flick the switch on my power supply in order to get the system running more stable. So further then that I noticed that I start getting the BSODs only after I put my computer to sleep. I flicked the power supply switch and afterwards I always shutdown my PC instead of sleeping it... and so far no BSODs. As soon as I sleep it and recover from sleep it I start getting the BSODs. (for years, I was sleeping the PC instead of shutting it down)

I'm trying to avoid a format at this point... but if there are no other alternatives I will do it.

Is there a chance that something got messed up during the BIOS flash? Is it worth trying to reflash the same version again? or should I just downgrade to the previous version right away?
My System SpecsSystem Spec
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 BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00




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