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Windows 7: BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00

23 Jun 2013   #1
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00

Hi there,

Recently I've started getting BSODs frequently. It was working fine for a long time and I haven't upgraded my computer in more then 2 years now so the hardware is the same.

It seems the easiest way to force a BSOD on my computer is to start Chrome browser (for some reason) or to attempt to start the computer through Safe Mode. My PC can work fine for days without a BSOD and then randomly start getting crashes one after another for the entire day and then continue working fine again for another week or so...

I tried following instruction on how to analyze the BSODs and read dumps but I have no clue what it means. Using BlueScreenView I can see hal.dll and ntoskrnl.exe most frequently on top of the list (sometimes dtsoftbus01.sys). However I have no clue what it means... hopefully you guys can help.

I've uploaded my BSOD report as instructed. Thanks you!


My System SpecsSystem Spec
.
23 Jun 2013   #2
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

naft welcome to SevenForums

dtsoftbus01.sys has to do with Daemon Tools .

Uninstall Daemon Tool
My System SpecsSystem Spec
24 Jun 2013   #3
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've uninstalled Daemon Tool but that's not the problem. I had only once crash related to dtsoftbus01.sys the rest are about hal.dll and ntoskrnl.exe.
My System SpecsSystem Spec
.

24 Jun 2013   #4
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Run chkdsk and SFC

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Type the command below

chkdsk /F /R
press [ENTER]

When you type chkdsk /F /R you will get this message

Code:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

When you type " Y " and press [Enter] you get this message below

Code:
This volume will be checked the next time the system restarts.

C:\Windows\system32>
Close the command prompt window by typing exit and press [enter] Restart the PC manually .

When you're back inside Windows. Open up Powershell by clicking on type Powershell inside and press [ENTER] . Inside the Powershell paste the command below

Code:
get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
and Press [Enter] upload the CHKDSKResults.txt file

Note   Note
To paste inside the Powershell window press on the right click button on the mouse



Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Type the command below

sfc /scannow press <ENTER>

If any corrupted files are found upload the CBS.log file

Location of log file : C:\Windows\Logs\CBS\CBS.log
My System SpecsSystem Spec
24 Jun 2013   #5
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for the quick replies VistaKing!

I did what you asked, everything went smooth up until I ran sfc /scannow. Almost as soon as I ran "scf /scannow I got another BSOD.


I've uploaded the following:
1. CHKDSKResults.txt
2. CBS.log including the .cab files just in case
3. new SF_24-06-2013.zip - which I collected using SF_Diagnostic_Tool right after the BSOD caused by SFC
My System SpecsSystem Spec
25 Jun 2013   #6
VistaKing

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

naft

Can you run the MGADiag tool below

Please download MGADiag and save it to your desktop.

Double click icon on your desktop.

Click on the button

Click on the button

Paste the log inside the box . Highlight all of the text then code wrap by pressing on the # icon on the top .
My System SpecsSystem Spec
25 Jun 2013   #7
centaur78

Windows 7 ultimate x64
 
 

Hi Naft.

Based on dump files it looks more of a hardware error (Bugcheck 0x124) error... but with reference to a particular third party plugin with connects with the Windows system causing the error. However please do the below and also advice from VistaKing before we advice on the solution.

I can see you have installed Mcafee and MSE in the past ... for some reasons.. if these are uninstalled.. they were not done properly..... Both have remnants in the system and loaded during startup.... Please uninstall them properly and then Install MSE back again.

Secondly Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. Will have a look and advise what to do next.
My System SpecsSystem Spec
25 Jun 2013   #8
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by VistaKing View Post
naft

Can you run the MGADiag tool below

Please download MGADiag and save it to your desktop.

Double click icon on your desktop.

Click on the button

Click on the button

Paste the log inside the box . Highlight all of the text then code wrap by pressing on the # icon on the top .

Here is the information you've asked for:
(Edit: In the info I pasted below, it lists Mozila as my default browser. However the only reason I switched to Mozila is to reply to you guys. Since, when using Chrome, I get the BSOD a lot quicker)

Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-*****-*****-VR2K8
Windows Product Key Hash: UqfQnwsuBXAmg/wlMYw9tKDK6Xs=
Windows Product ID: 55041-148-5830507-86478
Windows Product ID Type: 6
Windows License Type: Volume MAK
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {689458C2-ED57-4D33-B13F-1F30A0A90190}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{689458C2-ED57-4D33-B13F-1F30A0A90190}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BBBBB</PKey><PID>55041-148-5830507-86478</PID><PIDType>6</PIDType><SID>S-1-5-21-3269904609-3481369363-510797883</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P55M-UD4</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F11</Version><SMBIOSVersion major="2" minor="4"/><Date>20100719000000.000000+000</Date></BIOS><HWID>74223707018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, VOLUME_MAK channel
Activation ID: 9abf5984-9c16-46f2-ad1e-7fe15931a8dd
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 55041-00172-148-583050-03-1033-7601.0000-3582012
Installation ID: 002072130183317326704511994506353750269050890753596771
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: VR2K8
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 6/25/2013 8:06:42 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:22:2013 23:41
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MgAAAAEAAQABAAIAAQADAAAAAQABAAEAln1waFZR2F/MM85weFLCj2I9Ks8H7DLFdlY=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  EUDS            GBT           
  TAMG            GBT           GBT   B0
  SSDT            INTEL        PPM RCM
My System SpecsSystem Spec
25 Jun 2013   #9
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by centaur78 View Post
Hi Naft.

Based on dump files it looks more of a hardware error (Bugcheck 0x124) error... but with reference to a particular third party plugin with connects with the Windows system causing the error. However please do the below and also advice from VistaKing before we advice on the solution.

I can see you have installed Mcafee and MSE in the past ... for some reasons.. if these are uninstalled.. they were not done properly..... Both have remnants in the system and loaded during startup.... Please uninstall them properly and then Install MSE back again.

Secondly Please run Autoruns and then click on File> Save.. Save the file in .arn format and upload here. Will have a look and advise what to do next.
Hi Centaur, thank your for trying to help as well!

I do suspect a Hardware problem actually... I'm just trying to narrow it down to which component is causing it so I replace only that part instead of buying a new computer.

I do have MSE installed and running right now. I don't ever recall installing Mcafee nor does it show up in my uninstall list. Is there a tool that will help me delete permanently?

I also uploaded the AutoRuns file you've asked.


Thanks again to both of you!
My System SpecsSystem Spec
25 Jun 2013   #10
naft

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

P.S. recently I get a BSOD almost every time my computer attempts to recover from "Sleep"
My System SpecsSystem Spec
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 BSOD browsing via Chrome or starting safe mode ntoskrnl.exe+75c00




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