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Windows 7: BSOD Web browsing or normal activities. BCCode 101

25 Jun 2013   #1
DJEYE

Windows 7 Ultimate x64
 
 
BSOD Web browsing or normal activities. BCCode 101

Okay, so I decided to clean out my PC from dust and what not only to come across a problem. (I reapplied thermal paste to the CPU as well.) However to make things more complicated, before I cleaned it all out, I had trouble with an update. On June 14 late night I shut down my PC to be met with an update. Thinking nothing of it i let it run its course. A full 12 hours later, the update was NOT complete. It was on 4 out of 5. So I did what anyone would do and shut it off. Reboot, and tried the download again, this time it started at 1 out of 2 and completed. So, where did everything go wrong? This is the message I get as follows:



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 101
BCP1: 0000000000000019
BCP2: 0000000000000000
BCP3: FFFFF880031D5180
BCP4: 0000000000000003
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


Any help would be appreciated. Tl;dr: What does this mean??


My System SpecsSystem Spec
.
25 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
25 Jun 2013   #3
DJEYE

Windows 7 Ultimate x64
 
 

Okay. Its posted.
My System SpecsSystem Spec
.

25 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
25 Jun 2013   #5
DJEYE

Windows 7 Ultimate x64
 
 

The .dmp file has been added.
My System SpecsSystem Spec
26 Jun 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

From the next time, dont alter the original post and post subsequent files in respective posts.

Symantec Real Time Storage Protection has some impact on your BSODs.
Code:
Child-SP          RetAddr           Call Site
fffff880`0b1bc8e8 fffff800`03317a3a nt!KeBugCheckEx
fffff880`0b1bc8f0 fffff800`032ca6e7 nt! ?? ::FNODOBFM::`string'+0x4e3e
fffff880`0b1bc980 fffff800`0320c895 nt!KeUpdateSystemTime+0x377
fffff880`0b1bca80 fffff800`032bd153 hal!HalpHpetClockInterrupt+0x8d
fffff880`0b1bcab0 fffff800`032c59de nt!KiInterruptDispatchNoLock+0x163
fffff880`0b1bcc40 fffff800`032e0251 nt!KeFlushMultipleRangeTb+0x25e
fffff880`0b1bcd10 fffff800`032e2c98 nt!MiFlushTbAsNeeded+0x1d1
fffff880`0b1bce20 fffff800`033f1f86 nt!MiAllocatePagedPoolPages+0x4cc
fffff880`0b1bcf40 fffff800`032e09b0 nt!MiAllocatePoolPages+0x906
fffff880`0b1bd080 fffff800`033f543e nt!ExpAllocateBigPool+0xb0
fffff880`0b1bd170 fffff880`0df50332 nt!ExAllocatePoolWithTag+0x82e
fffff880`0b1bd260 00000000`0000000c SRTSP64+0x58332
fffff880`0b1bd268 fffff8a0`0b675610 0xc
fffff880`0b1bd270 fffff8a0`0d8dd390 0xfffff8a0`0b675610
fffff880`0b1bd278 fffff880`0df4b7be 0xfffff8a0`0d8dd390
fffff880`0b1bd280 fffff880`0defeeaa SRTSP64+0x537be
fffff880`0b1bd288 fffff880`0df320e9 SRTSP64+0x6eaa
fffff880`0b1bd290 fffff8a0`0b675610 SRTSP64+0x3a0e9
fffff880`0b1bd298 fffff8a0`0bdffe90 0xfffff8a0`0b675610
fffff880`0b1bd2a0 00000000`00000000 0xfffff8a0`0bdffe90
Description here: Driver Reference Table - SRTSP64.SYS

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
________________________________________________________________________________
BSOD ANALYSIS:
Code:
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff880031d5180, 3}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000019, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff880031d5180, The PRCB address of the hung processor.
Arg4: 0000000000000003, 0.

Debugging Details:
------------------


BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_8_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  des2svr.exe

CURRENT_IRQL:  d

STACK_TEXT:  
fffff880`0b1bc8e8 fffff800`03317a3a : 00000000`00000101 00000000`00000019 00000000`00000000 fffff880`031d5180 : nt!KeBugCheckEx
fffff880`0b1bc8f0 fffff800`032ca6e7 : 00000000`00000000 fffff800`00000003 00000000`00002711 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x4e3e
fffff880`0b1bc980 fffff800`0320c895 : fffff800`03232460 fffff880`0b1bcb30 fffff800`03232460 00000000`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0b1bca80 fffff800`032bd153 : 00000000`30066cc9 fffff800`0343be80 fffff800`0343be80 00000000`00000000 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0b1bcab0 fffff800`032c59de : fffff800`0343be80 fffff800`00000001 00000000`00000000 fffff880`0b1bcd48 : nt!KiInterruptDispatchNoLock+0x163
fffff880`0b1bcc40 fffff800`032e0251 : 00000000`00000000 00000000`0000000c 00000000`00000001 fffffa80`0a9929b0 : nt!KeFlushMultipleRangeTb+0x25e
fffff880`0b1bcd10 fffff800`032e2c98 : 00000000`0000000c fffff880`0b1bce80 fffff8a0`0ffa3000 00000000`00000001 : nt!MiFlushTbAsNeeded+0x1d1
fffff880`0b1bce20 fffff800`033f1f86 : 00000000`0000bac0 fffffa80`06693000 00000000`00000001 fffff880`0b1bcf58 : nt!MiAllocatePagedPoolPages+0x4cc
fffff880`0b1bcf40 fffff800`032e09b0 : 00000000`0000bac0 fffffa80`06693000 00000000`00000001 fffff880`0b1bd1c0 : nt!MiAllocatePoolPages+0x906
fffff880`0b1bd080 fffff800`033f543e : 00000000`00000000 00000000`00000801 00000000`00000000 00000000`0000bac0 : nt!ExpAllocateBigPool+0xb0
fffff880`0b1bd170 fffff880`0df50332 : 00000000`0000000c fffff8a0`0b675610 fffff8a0`0d8dd390 fffff880`0df4b7be : nt!ExAllocatePoolWithTag+0x82e
fffff880`0b1bd260 00000000`0000000c : fffff8a0`0b675610 fffff8a0`0d8dd390 fffff880`0df4b7be fffff880`0defeeaa : SRTSP64+0x58332
fffff880`0b1bd268 fffff8a0`0b675610 : fffff8a0`0d8dd390 fffff880`0df4b7be fffff880`0defeeaa fffff880`0df320e9 : 0xc
fffff880`0b1bd270 fffff8a0`0d8dd390 : fffff880`0df4b7be fffff880`0defeeaa fffff880`0df320e9 fffff8a0`0b675610 : 0xfffff8a0`0b675610
fffff880`0b1bd278 fffff880`0df4b7be : fffff880`0defeeaa fffff880`0df320e9 fffff8a0`0b675610 fffff8a0`0bdffe90 : 0xfffff8a0`0d8dd390
fffff880`0b1bd280 fffff880`0defeeaa : fffff880`0df320e9 fffff8a0`0b675610 fffff8a0`0bdffe90 00000000`00000000 : SRTSP64+0x537be
fffff880`0b1bd288 fffff880`0df320e9 : fffff8a0`0b675610 fffff8a0`0bdffe90 00000000`00000000 fffff8a0`0d8dd390 : SRTSP64+0x6eaa
fffff880`0b1bd290 fffff8a0`0b675610 : fffff8a0`0bdffe90 00000000`00000000 fffff8a0`0d8dd390 fffff8a0`02ff66e0 : SRTSP64+0x3a0e9
fffff880`0b1bd298 fffff8a0`0bdffe90 : 00000000`00000000 fffff8a0`0d8dd390 fffff8a0`02ff66e0 fffff880`0df44ffc : 0xfffff8a0`0b675610
fffff880`0b1bd2a0 00000000`00000000 : fffff8a0`0d8dd390 fffff8a0`02ff66e0 fffff880`0df44ffc fffff880`0b1b0000 : 0xfffff8a0`0bdffe90


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_8_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
---------
My System SpecsSystem Spec
26 Jun 2013   #7
DJEYE

Windows 7 Ultimate x64
 
 

I removed Norton 360 completely. Is AVAST anti virus any good?
Also, what exactly about Norton caused my PC to crash?
My System SpecsSystem Spec
27 Jun 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

From the dumps it appears as the norton blocked your storage functionalists.

Avast, the free version is better. But MSE is the best from a BSOD perspective.
My System SpecsSystem Spec
27 Jun 2013   #9
DJEYE

Windows 7 Ultimate x64
 
 

Okay, so far i have not received any BSOD but my PC keeps freezing still. Twice trying to write this in fact. Is there anyway to diagnose this? What should I do?
My System SpecsSystem Spec
27 Jun 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

That may occur due to a wide range of causes. Start from virus scan.

Scan the system for possible virus infection with the following programs.
My System SpecsSystem Spec
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 BSOD Web browsing or normal activities. BCCode 101




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