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Windows 7: BSOD Restart, Watching DVD, Incomplete Start

29 Aug 2013   #41
Yiotis82

Windows 7 Professional 64bit
 
 

After 12 days

30-8-13 BSOD while using firefox, with the PC on for less than 5 minutes. No dump, as you can see in the photo of the screen it couldn't even collect the data.



My System SpecsSystem Spec
.
30 Aug 2013   #42
x BlueRobot

 

What is the warranty or return policy for your motherboard?

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information


Enable the Special Pool option too.
My System SpecsSystem Spec
30 Aug 2013   #43
Yiotis82

Windows 7 Professional 64bit
 
 

I bought my PC in 2008, but I wouldn't bother try to return it, it would be better to get a newer one


what makes you certain that is my motherboard?
My System SpecsSystem Spec
.

30 Aug 2013   #44
Yiotis82

Windows 7 Professional 64bit
 
 

I just noticed you edited your post

2 more blue screens again when the Pc was cold
My System SpecsSystem Spec
31 Aug 2013   #45
Yiotis82

Windows 7 Professional 64bit
 
 

After doing the verifier thing. My PC didn't even entered windows desktop. 3 failed starts same blue screen but only 1 was recorded from what I can see.

pxhlpa64.sys, what is this driver? I don't remember installing anything from sonic solutions

It shows that it was installed the second day after installing win7, 22-12-13
My System SpecsSystem Spec
31 Aug 2013   #46
x BlueRobot

 

I didn't edit my post, it would have shown last edited like yours

The motherboard may potentially be a problem, I never said I was certain about it.

Code:
BugCheck C9, {228, fffff88001216d64, fffff980026fed30, 0}

*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Unable to load image \SystemRoot\system32\DRIVERS\cdrblock.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cdrblock.sys
*** ERROR: Module load completed but symbols could not be loaded for cdrblock.sys
Probably caused by : PxHlpa64.sys ( PxHlpa64+2d64 )
Code:
1: kd> lmvm PxHlpa64
start             end                 module name
fffff880`01214000 fffff880`0121f380   PxHlpa64 T (no symbols)           
    Loaded symbol image file: PxHlpa64.sys
    Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys
    Image name: PxHlpa64.sys
    Timestamp:        Fri Feb 02 21:24:22 2007 (45C3AC06)
    CheckSum:         0001320C
    ImageSize:        0000B380
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please remove any programs listed below:

Quote:
RecordNow!
ESSSONIC
Sonic RecordNow!/Sonic_PrimoSDK
Dell Media Experience
Pioneer RecordNow DX
Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
Microsoft Plus! Digital Media/Digital Image Suite
Corel Photo Album
HP RecordNow/DigitalMedia Archive
IBM RecordNow!
Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
Adobe Photoshop Lightroom
Yahoo! Music Jukebox or Roxio
Napster Burn Engine
1CLICK DivxToDVD
OLYMPUS muvee theaterPack
by Sonic Solutions (Sonic.net | Broadband ISP, Phone, TV & Hosting - DSL, Fusion, FlexLink Ethernet & T1) or VERITAS Software, Inc (Storage Management & High Availability: Resilient Private Cloud |Symantec).
Code:
1: kd> lmvm cdrblock
start             end                 module name
fffff880`03d85000 fffff880`03d92000   cdrblock T (no symbols)           
    Loaded symbol image file: cdrblock.sys
    Image path: \SystemRoot\system32\DRIVERS\cdrblock.sys
    Image name: cdrblock.sys
    Timestamp:        Fri May 30 06:12:23 2008 (483F8CB7)
    CheckSum:         0000FA68
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Canopus CD-ROM driver seems to be a possible cause, and very outdated like the other driver (predating Windows 7), do you know which device it is associated with?
My System SpecsSystem Spec
31 Aug 2013   #47
Yiotis82

Windows 7 Professional 64bit
 
 

1) I couldn't find Special Pool option.

2) I don't have any of this software installed, and I have never install any of them.

so if i delete that file manually my pc wont be able to enter windows from what I can guess.

I found in microsoft forum a rename for that file to PxHlpa64.old, the extension of the file to old. What do you think of that?

Others say that is a virus
My System SpecsSystem Spec
31 Aug 2013   #48
Yiotis82

Windows 7 Professional 64bit
 
 

1-9-13 Turned on the PC, havenít done anything, after coming back to check it the PC didnít send any signal to the monitor as a result for the monitor to go standby mode. Restarted went to action center and got the blue screen, dump was completed up to 95%.

What I figured so far is that BSOD occur when the PC is cold, but my room temp is 27 Celcius
My System SpecsSystem Spec
01 Sep 2013   #49
x BlueRobot

 

Code:
BugCheck 3D, {fffff80000b9bc40, 0, 0, fffff88004a5e12a}

Probably caused by : ntkrnlmp.exe ( nt!KiInterruptHandler+29 )
I would say, that the 0x3D bugcheck is more related to drivers in my opinion, producing exceptions which do not have the appropriate exception handler routine and interrupt number within the IDT. However, we seem to have another flipped bit situation with this dump file.

Code:
fffff80000b9bc40 -- (.cxr 0xfffff80000b9bc40)
rax=bffffa8007baf000 rbx=fffffa8007351480 rcx=fffffa80073515d0
rdx=fffff80000b9c860 rsi=fffffa8007bdb010 rdi=fffff80000b9c860
rip=fffff88004a5e12a rsp=fffff80000b9c620 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000001
r11=0000000000000003 r12=0000000000000000 r13=0000000000000006
r14=0000000000000000 r15=0000000000000045
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
fffff880`04a5e12a 488b8010080000  mov     rax,qword ptr [rax+810h] ds:002b:bffffa80`07baf810=????????????????
Code:
0: kd> .formats bffffa8007baf000; .formats fffffa8007351480
Evaluate expression:
  Hex:     bffffa80`07baf000
  Decimal: -4611692065611649024
  Octal:   1377777650000756570000
  Binary:  10111111 11111111 11111010 10000000 00000111 10111010 11110000 00000000
  Chars:   ........
  Time:    ***** Invalid FILETIME
  Float:   low 2.81272e-034 high -1.99983
  Double:  -1.99866
Evaluate expression:
  Hex:     fffffa80`07351480
  Decimal: -6047193033600
  Octal:   1777777650000715212200
  Binary:  11111111 11111111 11111010 10000000 00000111 00110101 00010100 10000000
  Chars:   .....5..
  Time:    ***** Invalid FILETIME
  Float:   low 1.3623e-034 high -1.#QNAN
  Double:  -1.#QNAN
The .old extension is usually related to drivers or files which were present with a repair install, have you performed a repair install?

Driver Verifier - Enable and Disable

Use the "Select Additional Items From List" option.

Quote   Quote: Originally Posted by Yiotis82 View Post

so if i delete that file manually my pc wont be able to enter windows from what I can guess.
Where did you get this information from? The driver is not a core Windows driver, it's a third-party driver used for CD/DVD drives. I would boot into Safe Mode, and then remove it from there.
My System SpecsSystem Spec
01 Sep 2013   #50
Yiotis82

Windows 7 Professional 64bit
 
 

Repair install for what software?

the link where it says about changing the extension

Windows\System32\Drivers\PxHlpa64.sys


for deleting the file, I ask you if you know what might happen. I don't have any of the software from your list but when I used the verifier the PC got blue screen just before entering windows. So you say it's used by a CD drive? I have to ATAPI and 1 SATA dvdwriters all LG

Use the "Select Additional Items From List" option. I can't find this option in verifier.
My System SpecsSystem Spec
Reply

 BSOD Restart, Watching DVD, Incomplete Start




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