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#41
After 12 days
30-8-13 BSOD while using firefox, with the PC on for less than 5 minutes. No dump, as you can see in the photo of the screen it couldn't even collect the data.
After 12 days
30-8-13 BSOD while using firefox, with the PC on for less than 5 minutes. No dump, as you can see in the photo of the screen it couldn't even collect the data.
What is the warranty or return policy for your motherboard?
Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
InformationAdditional Help - Using Driver Verifier to identify issues with Drivers
Enable the Special Pool option too.
I bought my PC in 2008, but I wouldn't bother try to return it, it would be better to get a newer one
what makes you certain that is my motherboard?
I just noticed you edited your post
2 more blue screens again when the Pc was cold
After doing the verifier thing. My PC didn't even entered windows desktop. 3 failed starts same blue screen but only 1 was recorded from what I can see.
pxhlpa64.sys, what is this driver? I don't remember installing anything from sonic solutions
It shows that it was installed the second day after installing win7, 22-12-13
Last edited by Yiotis82; 31 Aug 2013 at 00:45.
I didn't edit my post, it would have shown last edited like yours
The motherboard may potentially be a problem, I never said I was certain about it.
Code:BugCheck C9, {228, fffff88001216d64, fffff980026fed30, 0} *** WARNING: Unable to verify timestamp for PxHlpa64.sys *** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys Unable to load image \SystemRoot\system32\DRIVERS\cdrblock.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for cdrblock.sys *** ERROR: Module load completed but symbols could not be loaded for cdrblock.sys Probably caused by : PxHlpa64.sys ( PxHlpa64+2d64 )Please remove any programs listed below:Code:1: kd> lmvm PxHlpa64 start end module name fffff880`01214000 fffff880`0121f380 PxHlpa64 T (no symbols) Loaded symbol image file: PxHlpa64.sys Image path: \SystemRoot\System32\Drivers\PxHlpa64.sys Image name: PxHlpa64.sys Timestamp: Fri Feb 02 21:24:22 2007 (45C3AC06) CheckSum: 0001320C ImageSize: 0000B380 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
RecordNow!
ESSSONIC
Sonic RecordNow!/Sonic_PrimoSDK
Dell Media Experience
Pioneer RecordNow DX
Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
Microsoft Plus! Digital Media/Digital Image Suite
Corel Photo Album
HP RecordNow/DigitalMedia Archive
IBM RecordNow!
Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
Adobe Photoshop Lightroom
Yahoo! Music Jukebox or Roxio
Napster Burn Engine
1CLICK DivxToDVD
OLYMPUS muvee theaterPack
by Sonic Solutions (Sonic.net | Broadband ISP, Phone, TV & Hosting - DSL, Fusion, FlexLink Ethernet & T1) or VERITAS Software, Inc (Storage Management & High Availability: Resilient Private Cloud |Symantec).Your Canopus CD-ROM driver seems to be a possible cause, and very outdated like the other driver (predating Windows 7), do you know which device it is associated with?Code:1: kd> lmvm cdrblock start end module name fffff880`03d85000 fffff880`03d92000 cdrblock T (no symbols) Loaded symbol image file: cdrblock.sys Image path: \SystemRoot\system32\DRIVERS\cdrblock.sys Image name: cdrblock.sys Timestamp: Fri May 30 06:12:23 2008 (483F8CB7) CheckSum: 0000FA68 ImageSize: 0000D000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
1) I couldn't find Special Pool option.
2) I don't have any of this software installed, and I have never install any of them.
so if i delete that file manually my pc wont be able to enter windows from what I can guess.
I found in microsoft forum a rename for that file to PxHlpa64.old, the extension of the file to old. What do you think of that?
Others say that is a virus
1-9-13 Turned on the PC, haven’t done anything, after coming back to check it the PC didn’t send any signal to the monitor as a result for the monitor to go standby mode. Restarted went to action center and got the blue screen, dump was completed up to 95%.
What I figured so far is that BSOD occur when the PC is cold, but my room temp is 27 Celcius
I would say, that the 0x3D bugcheck is more related to drivers in my opinion, producing exceptions which do not have the appropriate exception handler routine and interrupt number within the IDT. However, we seem to have another flipped bit situation with this dump file.Code:BugCheck 3D, {fffff80000b9bc40, 0, 0, fffff88004a5e12a} Probably caused by : ntkrnlmp.exe ( nt!KiInterruptHandler+29 )
Code:fffff80000b9bc40 -- (.cxr 0xfffff80000b9bc40) rax=bffffa8007baf000 rbx=fffffa8007351480 rcx=fffffa80073515d0 rdx=fffff80000b9c860 rsi=fffffa8007bdb010 rdi=fffff80000b9c860 rip=fffff88004a5e12a rsp=fffff80000b9c620 rbp=0000000000000000 r8=0000000000000000 r9=0000000000000000 r10=0000000000000001 r11=0000000000000003 r12=0000000000000000 r13=0000000000000006 r14=0000000000000000 r15=0000000000000045 iopl=0 nv up ei ng nz na po nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286 fffff880`04a5e12a 488b8010080000 mov rax,qword ptr [rax+810h] ds:002b:bffffa80`07baf810=????????????????The .old extension is usually related to drivers or files which were present with a repair install, have you performed a repair install?Code:0: kd> .formats bffffa8007baf000; .formats fffffa8007351480 Evaluate expression: Hex: bffffa80`07baf000 Decimal: -4611692065611649024 Octal: 1377777650000756570000 Binary: 10111111 11111111 11111010 10000000 00000111 10111010 11110000 00000000 Chars: ........ Time: ***** Invalid FILETIME Float: low 2.81272e-034 high -1.99983 Double: -1.99866 Evaluate expression: Hex: fffffa80`07351480 Decimal: -6047193033600 Octal: 1777777650000715212200 Binary: 11111111 11111111 11111010 10000000 00000111 00110101 00010100 10000000 Chars: .....5.. Time: ***** Invalid FILETIME Float: low 1.3623e-034 high -1.#QNAN Double: -1.#QNAN
Driver Verifier - Enable and Disable
Use the "Select Additional Items From List" option.
Where did you get this information from? The driver is not a core Windows driver, it's a third-party driver used for CD/DVD drives. I would boot into Safe Mode, and then remove it from there.
Repair install for what software?
the link where it says about changing the extension
Windows\System32\Drivers\PxHlpa64.sys
for deleting the file, I ask you if you know what might happen. I don't have any of the software from your list but when I used the verifier the PC got blue screen just before entering windows. So you say it's used by a CD drive? I have to ATAPI and 1 SATA dvdwriters all LG
Use the "Select Additional Items From List" option. I can't find this option in verifier.