Bsod kmode_exception_not_handled

Drayvenn · 25 Jun 2013

Hi everyone,

Got a friend who has been having some issues with her computer. SHe has been getting BSOD's very randomly while she is using her computer. While i have not seen the blue screen yet, she has quite a few dump files to prove her issue. I've included the dump file along with other information in a zip file. I hope you guys can help me. It is a custom build computer

Cyberpower gaming PC

14gb of ram
Intel Core I7 3.06Ghz
AMD Radeon HD 6800 Series Gfx card
Gigabyte Technology Motherboard

IF you guys need anymore info, let me know, im in a rush and didnt have time to dl cpu-z.

Thanks again in advance. Im always second guessing myself when i see a kernal error.

Arc · 25 Jun 2013

It is Gigabyte On-Off Charger.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800031a835a, 0, 4e}

*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+26c0 )

Followup: MachineOwner
---------

And the driver is too old.

Code:

fffff880`02ff7000 fffff880`02fff000   AppleCharger T (no symbols)           
    Loaded symbol image file: AppleCharger.sys
    Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
    Image name: AppleCharger.sys
    Timestamp:        Thu Apr 22 12:35:49 2010 (4BCFF54D)
    CheckSum:         00011A72
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Better you uninstall the driver, and all Gigabyte bloatware you have installed.

But if it is any emergency to use, first you may try to update it and see the situation. GIGABYTE - Support & Downloads

Also, the NEC USB 3 drivers are too old.

Code:

fffff880`02e3c000 fffff880`02e6c000   nusb3xhc   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
    Image name: nusb3xhc.sys
    Timestamp:        Fri Nov 20 15:46:01 2009 (4B066C61)
    CheckSum:         00038654
    ImageSize:        00030000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update those from RENESAS/NEC Drivers & Firmwares

Symantec Heuristics Driver is also contributing to your BSODs.

Code:

fffff880`023b5ce8  fffff880`02f2f511*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x90511
fffff880`023b5cf0  fffff880`02fdb380 BHDrvx64+0x13c380

Description here: Driver Reference Table - BHDrvx64.sys

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.

Drayvenn · 25 Jun 2013

Wow! thanks a lot Arc. I'm currently uninstalling the on/off charger program, and im going to reinstall it under the 2011 version.

Im also updating the NEC USB 3.0 driver as we speak so i will definitely let you know how it turns out. As far as the Symantec driver is concerned, since it is not my computer, i will ask if they want me to remove it. If its contributing to the bsod, i dont see why they wont want me to. But some people really wanna let their subscriptions run up before they get rid of it ya know?

If you dont mind my asking, what program did you use to determine all this information? I would like to know how you were able to know that these drivers were out of date and causing the bsod. Maybe this way i wont need to bother anyone here as much

I will post about what happens after ive done all you have suggested. Once again, thank you very much for the quick response.

Arc · 25 Jun 2013

Most of us use Windbg to get those info :)

Drayvenn · 25 Jun 2013

Cool thanks, ill be sure to DL that and use it in the future. Thanks so much

and btw, I should tell you that i havent experienced any BSOD's since making the changes, so im quite confident your suggestions are working. Thanks again arc. I owe you a mojito!

I tried to google windbg so i can download it but i cant seem to find any legit site for it. im very cautious on the internet, even while using things like no script and other add-ons. suggestions?

Arc · 26 Jun 2013

Read this posts to know all about windbg:

Now observe how the computer is running for a couple of more days, and thenlet us know if there is any more BSODs or not :)