Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Bsod kmode_exception_not_handled

25 Jun 2013   #1
Drayvenn

Windows 7 Professional X64
 
 
Bsod kmode_exception_not_handled

Hi everyone,

Got a friend who has been having some issues with her computer. SHe has been getting BSOD's very randomly while she is using her computer. While i have not seen the blue screen yet, she has quite a few dump files to prove her issue. I've included the dump file along with other information in a zip file. I hope you guys can help me. It is a custom build computer

Cyberpower gaming PC

14gb of ram
Intel Core I7 3.06Ghz
AMD Radeon HD 6800 Series Gfx card
Gigabyte Technology Motherboard

IF you guys need anymore info, let me know, im in a rush and didnt have time to dl cpu-z.

Thanks again in advance. Im always second guessing myself when i see a kernal error.


My System SpecsSystem Spec
.

25 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is Gigabyte On-Off Charger.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff800031a835a, 0, 4e}

*** WARNING: Unable to verify timestamp for AppleCharger.sys
*** ERROR: Module load completed but symbols could not be loaded for AppleCharger.sys
Probably caused by : AppleCharger.sys ( AppleCharger+26c0 )

Followup: MachineOwner
---------
And the driver is too old.
Code:
fffff880`02ff7000 fffff880`02fff000   AppleCharger T (no symbols)           
    Loaded symbol image file: AppleCharger.sys
    Image path: \SystemRoot\system32\DRIVERS\AppleCharger.sys
    Image name: AppleCharger.sys
    Timestamp:        Thu Apr 22 12:35:49 2010 (4BCFF54D)
    CheckSum:         00011A72
    ImageSize:        00008000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Better you uninstall the driver, and all Gigabyte bloatware you have installed.

But if it is any emergency to use, first you may try to update it and see the situation. GIGABYTE - Support & Downloads

Also, the NEC USB 3 drivers are too old.
Code:
fffff880`02e3c000 fffff880`02e6c000   nusb3xhc   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
    Image name: nusb3xhc.sys
    Timestamp:        Fri Nov 20 15:46:01 2009 (4B066C61)
    CheckSum:         00038654
    ImageSize:        00030000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update those from RENESAS/NEC Drivers & Firmwares

Symantec Heuristics Driver is also contributing to your BSODs.
Code:
fffff880`023b5ce8  fffff880`02f2f511*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x90511
fffff880`023b5cf0  fffff880`02fdb380 BHDrvx64+0x13c380
Description here: Driver Reference Table - BHDrvx64.sys

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
My System SpecsSystem Spec
25 Jun 2013   #3
Drayvenn

Windows 7 Professional X64
 
 

Wow! thanks a lot Arc. I'm currently uninstalling the on/off charger program, and im going to reinstall it under the 2011 version.

Im also updating the NEC USB 3.0 driver as we speak so i will definitely let you know how it turns out. As far as the Symantec driver is concerned, since it is not my computer, i will ask if they want me to remove it. If its contributing to the bsod, i dont see why they wont want me to. But some people really wanna let their subscriptions run up before they get rid of it ya know?

If you dont mind my asking, what program did you use to determine all this information? I would like to know how you were able to know that these drivers were out of date and causing the bsod. Maybe this way i wont need to bother anyone here as much

I will post about what happens after ive done all you have suggested. Once again, thank you very much for the quick response.
My System SpecsSystem Spec
.


25 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Most of us use Windbg to get those info
My System SpecsSystem Spec
25 Jun 2013   #5
Drayvenn

Windows 7 Professional X64
 
 

Cool thanks, ill be sure to DL that and use it in the future. Thanks so much and btw, I should tell you that i havent experienced any BSOD's since making the changes, so im quite confident your suggestions are working. Thanks again arc. I owe you a mojito! I tried to google windbg so i can download it but i cant seem to find any legit site for it. im very cautious on the internet, even while using things like no script and other add-ons. suggestions?
My System SpecsSystem Spec
26 Jun 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Read this posts to know all about windbg:
Now observe how the computer is running for a couple of more days, and thenlet us know if there is any more BSODs or not
My System SpecsSystem Spec
Reply

 Bsod kmode_exception_not_handled




Thread Tools





Similar help and support threads
Thread Forum
Many different BSOD KMODE_EXCEPTION_NOT_HANDLED 1E
Hi guys I have recently built this new PC using my old hard drives and GPU. I have been experiencing many BSOD which I have been googling for fixes for days and new ones just keep popping up I'm out of ideas here any help would be greatly appreciated. Things I have done - Reinstalled Windows 7...
BSOD Help and Support
KMODE_EXCEPTION_NOT_HANDLED bsod
So i was playing bf4 a few minutes ago and this bsod error popped up. this is the first time seeing this bsod while playing bf4 and ive had the game since launch. i took a screenshot of bluescreen viewer right here http://i.imgur.com/6TAZ2d2.png . if any more info is needed let me know. here...
BSOD Help and Support
Bsod kmode_exception_not_handled
A few weeks ago, I started getting the BSOD. It happened not long after a windows update. I did a rollback to before the update which didn't help and I did Dell's Backup and Recovery which also didn't work. Every time I have to restart the computer, it does 2-3 BSOD on restarts and then recovers...
BSOD Help and Support
Bsod kmode_exception_not_handled
I'm New i'll try to post my problem : from bluescreenview program : KMODE_EXCEPTION_NOT_HANDLED bug check code 0x0000001e parameter 1 ffffffff`c0000005 parameter 2 fffff800`02a82d97 parameter 3 00000000`00000000
BSOD Help and Support
Bsod KMODE_EXCEPTION_NOT_HANDLED
Hi there forum. Decided it's time to start dealing with the Bsod's and lockups. My bsod issues are admittedly not as bad as others, I get them quite rarely. I experience lockups more often and cannot justify what causes them. The computer and hardware I use is about a year old. I have never...
BSOD Help and Support
BSOD - KMODE_EXCEPTION_NOT_HANDLED (1e)
Here's my latest BSOD. Seems like the last one was fixed by updating my Direct X drivers... So, the BSOD seems to continue with a new fault!
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:34.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App