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Windows 7: BSOD everytime on surfing the web with Google chorme

25 Jun 2013   #1
eric3231559

Windows 7 Ultimate x64
 
 
BSOD everytime on surfing the web with Google chorme

I already attached the Dmp file for reference.
The error on TCPIP.sys means network driver is it ?

so i just have to reinstall the network driver to fix the prob ? or Reinstall the whole driver.

The problem starts when I reinstall a fresh win7 into a acer that comes with winxp pc.


My System SpecsSystem Spec
.
25 Jun 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like your BSOD is being caused by Kaspersky:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {800003a0, 2, 0, 87e88482}

*** WARNING: Unable to verify timestamp for kl1.sys
*** ERROR: Module load completed but symbols could not be loaded for kl1.sys
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
Probably caused by : tdx.sys ( tdx!TdxActivateTransportAddress+3b5 )

Followup: MachineOwner
---------
Driver Reference Table - kl1.sys

Driver Reference Table - klif.sys

Please uninstall Kaspersky using the Kaspersky removal tool, then replace it with a combination of Microsoft Security Essentials and Malwarebytes Anti-malware. Tip when installing Malwarebytes be sure to uncheck the box asking you to start a free trial.
My System SpecsSystem Spec
26 Jun 2013   #3
eric3231559

Windows 7 Ultimate x64
 
 
Thanks for your suggestion

I will try it and see the BSOD will still occur or not.
Thanks Dsprague , you are really my savior =D
My System SpecsSystem Spec
.

26 Jun 2013   #4
eric3231559

Windows 7 Ultimate x64
 
 
Check it again tomorrow

i will check it tomorrow
My System SpecsSystem Spec
26 Jun 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Are you kidding me

Msinfo32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter > Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post. Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
My System SpecsSystem Spec
06 Jul 2013   #6
eric3231559

Windows 7 Ultimate x64
 
 

tq guys. I finally fixed the prob. uninstall the karpersky already. The bSOD didn't come back for the moment.

but guys. can i know how to analyse the prob ? do you use special software or cmd ?
My System SpecsSystem Spec
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 BSOD everytime on surfing the web with Google chorme




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