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Windows 7: BSOD at Login, error 0x000001e

25 Jun 2013   #1
pkohn11

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD at Login, error 0x000001e

I keep getting a blue screen when logging in. I have attached the dump file. Any ideas?


My System SpecsSystem Spec
.
25 Jun 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Please follow the instructions here to get BSOD help:

System Info - See Your System Specs

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
25 Jun 2013   #3
pkohn11

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by Golden View Post
Sorry! Here is what you asked for.
My System SpecsSystem Spec
.

25 Jun 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Recommendations

McAfee
Code:
Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
We have seen McAfee cause BSOD's on several systems and recommend uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials. How to uninstall McAfee products using the consumer Removal Tool (MCPR)

Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Virus check
Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

As well as Windows Defender Offline: How to Use Windows Defender Offline

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Atheros Driver
If its wireless, match your device from here:
ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:
ATHEROS Network drivers for Windows

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

Let us know the results.
My System SpecsSystem Spec
25 Jun 2013   #5
pkohn11

Microsoft Windows 7 Home Premium 64-bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Recommendations

McAfee
Code:
Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
We have seen McAfee cause BSOD's on several systems and recommend uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials. How to uninstall McAfee products using the consumer Removal Tool (MCPR)

Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Virus check
Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

As well as Windows Defender Offline: How to Use Windows Defender Offline

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

Atheros Driver
If its wireless, match your device from here:
ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:
ATHEROS Network drivers for Windows

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

Let us know the results.
So this issue was happening yesterday so I used the factory image option to wipe my computer. The problem is still there but I run the diagnostics and everything checks out fine.

I uninstalled McAfee but the shortcut was still there.

No malware was found.

For startup, safe mode with command prompt seem to be the only stable option.

I attached the hard drive report from CrystalDiskInfo

Heat monitoring tools aren't running in safe mode.

In regards to Atheros Driver, I'm not sure what one is installed on this computer...

For Memtest, I ran that last night and it came up with no errors.
My System SpecsSystem Spec
25 Jun 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Can you upload a picture the text is hard to read
My System SpecsSystem Spec
25 Jun 2013   #7
pkohn11

Microsoft Windows 7 Home Premium 64-bit
 
 

of the hard drive results?
My System SpecsSystem Spec
25 Jun 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes of Crystal Disk
My System SpecsSystem Spec
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 BSOD at Login, error 0x000001e




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