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Windows 7: Random BSOD ntoskrnl.exe mostly while browsing, or idle

26 Jun 2013   #1

Windows 7 Home x64
 
 
Random BSOD ntoskrnl.exe mostly while browsing, or idle

so I got many BSOD lately, with different bug check string.
I don't know what the cause, so pls help me, thx

My System SpecsSystem Spec
26 Jun 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition
  • For how to upload a screenshot or file, read here
Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Disk Check
For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER\Downloads\SF_26-06-2013\SF_26-06-2013\062613-30092-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`03604000 PsLoadedModuleList = 0xfffff800`03847670
Debug session time: Wed Jun 26 13:40:55.107 2013 (UTC + 6:00)
System Uptime: 0 days 0:03:56.059
Loading Kernel Symbols
...............................................................
................................................................
................................................
Loading User Symbols
Loading unloaded module list
................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa80091ebb30, fffffa80091ebe10, fffff80003980350}

----- ETW minidump data unavailable-----
Probably caused by : wininit.exe

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Jun 2013   #3

Windows 7 Home x64
 
 

This is the Crystal Disk Info Screenshot :
Attachment 274202
Attachment 274203

For HD Test I used SeaTools using Fix All and passed successfully.

Disk Check on windows I used chkdsk /r on command prompt and no error found.

For Startup I don't try because I don't know how BSOD happen, it just happened randomly, sometimes no BSOD, sometimes just idle then BSOD appear.

Info for the last BSOD, before BSOD happened, my second HDD (2nd screenshot) missing on my computer, after that BSOD happened.
My System SpecsSystem Spec
.


27 Jun 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did you have any new ones
My System SpecsSystem Spec
27 Jun 2013   #5

Windows 7 Home x64
 
 

yes today morning I boot up my computer and it freeze, my E: and F: drive went missing again, then BSOD.
But it just happen once, after that my computer run normal.
This is the latest minidump.
My System SpecsSystem Spec
27 Jun 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

F4 is a Hard drive/storage related crash. How old are the hard drives?
Please keep a back up of your files as the hard drive may fail any time.

Ps: it is the same F4 bugcheck.
My System SpecsSystem Spec
27 Jun 2013   #7

Windows 7 Home x64
 
 

hard drives already 3 years old. I know that the last 2 BSOD was caused by hard drives, but is all of the BSOD was caused by hard drives too?
And the strange thing is the hard drives which missing is healthy by crystal info, and the bad sector hard drive is never missing.
My System SpecsSystem Spec
27 Jun 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Okay, few more steps for you:

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

Virus check
Windows Defender Offline: How to Use Windows Defender Offline
My System SpecsSystem Spec
28 Jun 2013   #9

Windows 7 Home x64
 
 

question for startup, it boot fine, but how long to test if my system stable? because BSOD happen so random.

As a matter of heat, i always check for temperature with HWMonitor, it never go overheat, and BSOD sometimes happen even when idle, so I don't think it is because of the heat.

Memtest86+ already run 10 passes with no error.

Virus check : I use Kaspersky Internet Security 2013 with updated database, do i still need to use windows defender?

And my question : this morning when my computer start, again my second hard drive (e: and f not show up on my computer, only my first hard drive (c: and d, after restart it just show again. So is this because of hard drives started to fail or sata cable got damaged or motherboard issue?
My System SpecsSystem Spec
28 Jun 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP in VM)
 
 

Hello ror0n. The only thing I can tell at the moment is Crystal Disk info shows a problem with your hard drive. The majority of your BSODs have been hard drive related. It would seem that the hard drive is the issue. Crystal Disk info reports the hard drives SMART test results ( The drive's self diagnostics), So it would seem that the drive itself thinks it has a problem as well as me. The easiest way to test would be to try a clean install on another hard drive, that has been tested and you know is good. That would either confirm or disprove the hard drive being at issue. Other than that, you have tested the ram and run virus scans which show no problem. I think the reasonable expectation at this point would be the Hard drive. I would suggest that you back up all of your personal data as soon as possible to an external hard drive. As a matter of course, that should be a regular routine anyway.
My System SpecsSystem Spec
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 Random BSOD ntoskrnl.exe mostly while browsing, or idle





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