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Windows 7: BSOD when browsing or idle

04 Jul 2013   #21
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

No, if the battery is 99% it should be fine. I was thinking maybe it was falling below the required volts to maintain the power on.


My System SpecsSystem Spec
.
05 Jul 2013   #22
espica

Windows 7 Home Premium 64bit
 
 

Video crashed. I attached the error notification capture.
I'm going to turn the laptop ON in the morning with a Clean Startup, only antivirus running.
My System SpecsSystem Spec
05 Jul 2013   #23
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Roll back to an older video driver version: Device Manager - Roll Back Driver
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8012306010, fffff8800598b010, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+13b010 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8012306010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800598b010, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+13b010
fffff880`0598b010 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06d94928 fffff880`04ec1054 : 00000000`00000116 fffffa80`12306010 fffff880`0598b010 00000000`00000000 : nt!KeBugCheckEx
fffff880`06d94930 fffff880`04ec0ddb : fffff880`0598b010 fffffa80`12306010 00000000`00000000 fffffa80`0ebcf010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06d94970 fffff880`04f67f13 : fffffa80`12306010 00000000`00000000 00000000`00000000 fffffa80`0ebcf010 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`06d949a0 fffff880`04f91d50 : fffffa80`00000000 00000000`004a3fca 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`06d94a80 fffff880`04f632e1 : fffffa80`0ebcf010 fffffa80`00000000 00000000`004a3fca 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0xd0
fffff880`06d94ab0 fffff880`04f8fff6 : 00000000`00000000 fffffa80`0ea9a7f0 00000000`00000080 fffffa80`0ebcf010 : dxgmms1!VidSchiScheduleCommandToRun+0x1e9
fffff880`06d94bc0 fffff800`03730ede : 00000000`fffffc32 fffffa80`0ec08060 fffffa80`096c66f0 fffffa80`0ec08060 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`06d94c00 fffff800`03483906 : fffff880`032a5180 fffffa80`0ec08060 fffff880`032b00c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`06d94c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+13b010
fffff880`0598b010 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+13b010

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  518fe8f9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

5: kd> lmvm nvlddmkm
start             end                 module name
fffff880`05850000 fffff880`06331000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon May 13 01:09:45 2013 (518FE8F9)
    CheckSum:         00AB6DED
    ImageSize:        00AE1000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Run Furmark as recommended here: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

When Furmark fails - there are still several possibilities. The most common ones:

- Faulty Graphics Card
- Underpowered/Faulty PSU (what is your PSU? Brand? Model?)
- Faulty RAM (this is unlikely as you say the Prime95 Blend test and Memtest didn't show errors?)
- Faulty Motherboard (unlikely - as it's been replaced)
- Faulty CPU (very unlikely - anyway, Prime95 passed)
My System SpecsSystem Spec
.

05 Jul 2013   #24
espica

Windows 7 Home Premium 64bit
 
 

I rolled back the drivers but it loaded the default VGA drivers. I picked them up manually, it installed drivers from May 12th 2013. The newest installer I have is from May 29th 2013, those are the drivers I had before.
My System SpecsSystem Spec
05 Jul 2013   #25
espica

Windows 7 Home Premium 64bit
 
 

Video crashed again, right after rebooting the laptop.
My System SpecsSystem Spec
05 Jul 2013   #26
espica

Windows 7 Home Premium 64bit
 
 

I ran a System File Checker, verify only though.
It says:
Windows Resource Protection found integrity violations.

I can't access the log file, it says access denied.
My System SpecsSystem Spec
05 Jul 2013   #27
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Run sfc /scannow without any switches, reboot.
You'll need to copy the cbs.log to the desktop to access it.
My System SpecsSystem Spec
05 Jul 2013   #28
espica

Windows 7 Home Premium 64bit
 
 

It says:
Windows Resource Protection found corrupt files but was unable to fix some of them.

Want me to upload the log file?
My System SpecsSystem Spec
05 Jul 2013   #29
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Personally at this point I would start with a Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
06 Jul 2013   #30
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Personally at this point I would start with a Clean Reinstall - Factory OEM Windows 7
Agreed.
My System SpecsSystem Spec
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 BSOD when browsing or idle




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