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Windows 7: multiple BSOD all pointing towards ntkrnlmp.exe


29 Jun 2013   #1

windows 7 professional x64
 
 
multiple BSOD all pointing towards ntkrnlmp.exe

i just built my first computer and as the title says, i have had multiple Blue screens occurring at random intervals, sometimes at start up, sometimes after couple hours of use. the reason given if given one at all are the following reasons:
  1. irql_not_less_or_equal,
  2. system service exception,
  3. kmode_exception_not_handled,
  4. special_pool_detected_memory_corruption
  5. page_fault_in_nonpaged_area
  6. memory_manegement

i attached the zip of all the memory dumps along with a screenshot of blue screen viewer

any help i could get would be greatly appreciated!

My System SpecsSystem Spec
.

30 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Checked a few ....
  • SYSTEM_SERVICE_EXCEPTION (3b)
  • DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
  • DRIVER_VERIFIER_DETECTED_VIOLATION (c4) * this one is really interesting!!
  • KMODE_EXCEPTION_NOT_HANDLED (1e)
  • IRQL_NOT_LESS_OR_EQUAL (a)
Enough I think. Apparently it is a bug, a driver bug.
and the buggy driver is (apparently, my best assumption from the given data; you havent supplied all the needed data) Linksys Network Adapter Wifi driver.
Code:
fffff880`0331a1d0  fffff880`0baacc34Unable to load image \SystemRoot\system32\DRIVERS\AE2500w764.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AE2500w764.sys
*** ERROR: Module load completed but symbols could not be loaded for AE2500w764.sys
 AE2500w764+0x1bc34
And the driver is too old.
Code:
fffff880`096a0000 fffff880`097d7000   AE2500w764   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\AE2500w764.sys
    Image name: AE2500w764.sys
    Timestamp:        Tue Mar 29 05:52:08 2011 (4D912630)
    CheckSum:         0013392A
    ImageSize:        00137000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update it from Official Linksys Support Site .

Also you have a BETA of display driver installed. Install the NVIDIA DRIVERS 314.22WHQL only.
And upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Let us know the results.
My System SpecsSystem Spec
30 Jun 2013   #3

windows 7 professional x64
 
 

I have done everything you said to so far.
  • i ran the memtest overnight last night and it passed 8 tests.
  • i uninstalled the linksys driver and updated it with the one from the website.
  • i uninstalled the nvidia drivers and used the drive sweeper to go over them
  • i reinstalled the nvidia drivers the way you said to
  • i ran the furtest and got about 11fps with a max temp at 66 degrees Celsius for 20 minutes
  • also i attached the msinfo as the zip as you requested.

im not sure if the problem is fixed yet but thank you for your help so far!
My System SpecsSystem Spec
.


30 Jun 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Well done

Now we have to pay it a time and observe how it goes. If there is any further BSOD, let us see the dumps. Will check those in comparison with the uploaded MSINFO32 file.
My System SpecsSystem Spec
30 Jun 2013   #5

windows 7 professional x64
 
 

sadly i just had another BSOD

heres the minidumps again
My System SpecsSystem Spec
30 Jun 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Two consecutive crashes actually, and both are on the display driver.

I know that I havent suggested you the latest one, but an earlier one which is kinda more stable. But as it is BSODing with that very driver too, go for the latest one. NVIDIA DRIVERS 320.18WHQL

At the same time, take another stress test, NVIDIA/AMD Video Card - Test with OCCT

I guess the computer is a new one? As the BIOS date is very latest.
My System SpecsSystem Spec
30 Jun 2013   #7

windows 7 professional x64
 
 

and it happened again, but i saw i didnt include the msinfo32 last time, this rar file has all the dumps, event logs, and msinfo.
My System SpecsSystem Spec
30 Jun 2013   #8

windows 7 professional x64
 
 

oh i didnt see you replied already, but yeah i just built this pc about a week ago. i spent a few days trying to figure it out myself but i couldnt. ill try out the new driver in just a little bit
My System SpecsSystem Spec
30 Jun 2013   #9

windows 7 professional x64
 
 

i just got a video memory management bsod also
My System SpecsSystem Spec
01 Jul 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by plasma gel View Post
i just got a video memory management bsod also
Video memory management BSOD? Let us see the dumps?
My System SpecsSystem Spec
Reply

 multiple BSOD all pointing towards ntkrnlmp.exe




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