Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD bugcheck 0x00000024

30 Jun 2013   #1
Jonnothin

Windows 7 Home Premium 64 bit
 
 
BSOD bugcheck 0x00000024

This error came up last night at initial boot. I believe this may have happened a few times, but I can't be sure (sometimes when I start my computer I walk away).

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff88003185878, 0xfffff880031850d0, 0xfffff88001319b13). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062913-23602-01.

I did a search and came up with your forums so I downloaded the SF diagnostic tool and ran it. I have the zip attached.

My computer still runs fine, except that it just restarts at start-up sometimes with a BSOD.

Any fixes would be greatly appreciated.

Please move post to BSOD Help and Support


My System SpecsSystem Spec
.
30 Jun 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is a stop 0x24; which is a Ntfs file system error. It may occur for various reasons like a failing HDD, failing storage controllers and cables, the file system monitoring drivers of an antivirus, or a virus.

Form your crash dumps, I got the failing modules are ...

avast! Virtualization Driver
Code:
fffff880`02911310  fffff880`03fbbcf1*** WARNING: Unable to verify timestamp for aswSnx.SYS
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.SYS
 aswSnx+0xf0cf1
Description here: Driver Reference Table - aswSnx.SYS

COMODO Firewall Pro Sandbox Driver
Code:
fffff880`02910af8  fffff880`03e0d371Unable to load image \SystemRoot\System32\DRIVERS\cmdguard.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cmdguard.sys
*** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
 cmdguard+0xd371
Description here: Driver Reference Table - cmdguard.sys

Uninstall Avast. Uninstall Comodo, too. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Now, you need to pay attention to this one ....

Drive C:
Size 97.66 GB (104,857,595,904 bytes)
Free Space 2.79 GB (2,997,383,168 bytes)

That's extremely low. No doubt that the storage will fail. Salvage some space. At first, disable hibernate. it will salvage a good space. Hibernate - Enable or Disable

Next, follow this guide: Hard Disk Space - Free Up and Recover

Let us know the situation when it is at least 12-15 GBS free.
_________________________________________________________________________
BSOD ANALYSIS:
Code:
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 24, {1904fb, fffff88003185878, fffff880031850d0, fffff88001319b13}

Probably caused by : Ntfs.sys ( Ntfs!NtfsPerformVerify+23 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

NTFS_FILE_SYSTEM (24)
    If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
    parameters are the exception record and context record. Do a .cxr
    on the 3rd parameter and then kb to obtain a more informative stack
    trace.
Arguments:
Arg1: 00000000001904fb
Arg2: fffff88003185878
Arg3: fffff880031850d0
Arg4: fffff88001319b13

Debugging Details:
------------------


EXCEPTION_RECORD:  fffff88003185878 -- (.exr 0xfffff88003185878)
ExceptionAddress: fffff88001319b13 (Ntfs!NtfsPerformVerify+0x0000000000000023)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000000b8
Attempt to read from address 00000000000000b8

CONTEXT:  fffff880031850d0 -- (.cxr 0xfffff880031850d0)
rax=fffff88003185ae8 rbx=0000000000000000 rcx=fffffa8009080010
rdx=0000000000000000 rsi=0000000000000000 rdi=fffffa8009080010
rip=fffff88001319b13 rsp=fffff88003185ab0 rbp=fffff80003680280
 r8=00000000ffffffff  r9=0000000000000727 r10=fffff88001265700
r11=fffff8a001328140 r12=fffff88001267000 r13=0000000000000000
r14=fffff88003185c48 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
Ntfs!NtfsPerformVerify+0x23:
fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h] ds:002b:00000000`000000b8=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000000b8

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003712100
GetUlongFromAddress: unable to read from fffff800037121c0
 00000000000000b8 Nonpaged pool

FOLLOWUP_IP: 
Ntfs!NtfsPerformVerify+23
fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h]

FAULTING_IP: 
Ntfs!NtfsPerformVerify+23
fffff880`01319b13 488b8ab8000000  mov     rcx,qword ptr [rdx+0B8h]

BUGCHECK_STR:  0x24

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from fffff8800122fb39 to fffff88001319b13

STACK_TEXT:  
fffff880`03185ab0 fffff880`0122fb39 : 00000000`00000000 fffff800`03680280 00000000`00000000 fffffa80`09080010 : Ntfs!NtfsPerformVerify+0x23
fffff880`03185af0 fffff880`012962f4 : fffffa80`09080010 00000000`00000000 fffff8a0`0132eb40 fffffa80`077e5180 : Ntfs! ?? ::FNODOBFM::`string'+0x6f90
fffff880`03185be0 fffff800`034e4251 : 00000000`00000000 fffff800`03680200 fffff800`036e1800 00000000`00000005 : Ntfs!NtfsFspClose+0x128
fffff880`03185cb0 fffff800`03778ede : 00000000`00000000 fffffa80`06727b50 00000000`00000080 fffffa80`0669c890 : nt!ExpWorkerThread+0x111
fffff880`03185d40 fffff800`034cb906 : fffff880`02f64180 fffffa80`06727b50 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`03185d80 00000000`00000000 : fffff880`03186000 fffff880`03180000 fffff880`031859e0 00000000`00000000 : nt!KiStartSystemThread+0x16


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  Ntfs!NtfsPerformVerify+23

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Ntfs

IMAGE_NAME:  Ntfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5167f5fc

STACK_COMMAND:  .cxr 0xfffff880031850d0 ; kb

FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsPerformVerify+23

BUCKET_ID:  X64_0x24_Ntfs!NtfsPerformVerify+23

Followup: MachineOwner
---------
My System SpecsSystem Spec
01 Jul 2013   #3
Jonnothin

Windows 7 Home Premium 64 bit
 
 

Thanks for The help I've got 21.6 GB free now and counting. Also uninstalled Comodo and Avast for MSE. Disabled Hibernate as well, but I might re-enable that in a bit.
My System SpecsSystem Spec
.

01 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now observe the situation. If ant further issue, let us know
My System SpecsSystem Spec
Reply

 BSOD bugcheck 0x00000024




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
New Intel NUC BSOD: 0x00000024
Hi guys. I have assembled new Intel NUC some days ago. It's: Intel NUC D54250WYKH Kingston 120GB SSD (SMS200S3120G) WD Black 750GB HDD (WD7500BPKX) Crucial 8GB DDR3 1.35V DELL wireless keyboard and mouse
BSOD Help and Support
bsod error 0x00000024
error 0x00000024 my computer keeps crashing this is the codes bluescreen veiwer shows dump file 031614-36644-01.dmp crash time 3/16/2014 8:19:22 PM bug check string NTFS_FILE_SYSTEM ...
BSOD Help and Support
BSOD on start, Startup Repair: Unknown Bugcheck: Bugcheck 3d
We've been getting a BSOD on one of our computers on startup recently. The exact message the BSOD gives varies but often mentions atapi.sys. Having done extensive research we've come to the conclusion that it could be a rootkit or it could be the fact that we have Daemon Tools installed on the...
BSOD Help and Support
BSOD while playng LoL. 0x00000024
Hey, here's the dump. Not much to explain, just playing and errors, thanks!
BSOD Help and Support
BSOD random and error saying "The bugcheck was: 0x00000024"
all drivers updated memtest - no errors hdd test - no errors but still getting this error and blue screen: Event: Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 2012-09-18T18:17:14.000
BSOD Help and Support
BSOD with error 0x00000024
Dear all, could someone please help me figure out what causing this DSOD? My laptop was running fine until a couple of days ago! I have attached a text file of the BSOD log Thanks in advance
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:41.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App