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Windows 7: BSOD with Radeon HD 7850 drivers installed.


30 Jun 2013   #1

Windows 7 Home 64 bit
 
 
BSOD with Radeon HD 7850 drivers installed.

Computer was idle while I did something out of the room.
Come back to find BSOD.
BSOD says somethign about atikmpag.sys being the culprit.
I realize this has to do with video drivers.
Restart into safe mode with networking, and delete AMD display dirvers.
Reboot machine and it loads up default VGA driver. (Good enough for browsing, can't play any games)
Re-install newest AMD drivers, reboot, BSOD.
Restart to Safe mode again.
Delete drivers again, and do some online checking.
No big reports about this happening all over the world so I decide to start here.
I am attaching the info gathered by the diagnostics tool requested in the Blue Screen of Death (BSOD) Posting Instructions

My System SpecsSystem Spec
.

01 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It is a stop ox116, that is a display / graphics related issue.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe. Also let us know about the wattage of the PSU, too.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Also, dismantle the PC. Clean the inside carefully, so that it can blow the hot air out freely. Clean the air vents and fan grills, mainly. While re-seating, apply new thermal paste to the CPU.


Finally, install the latest driver again, but keep away from CCC.

Let us know the results.
________________________________________________________________
BSOD ANALYSIS:
Code:
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800680a4e0, fffff8800494d9e0, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+79e0 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800680a4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800494d9e0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+79e0
fffff880`0494d9e0 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`02566888 fffff880`0509c054 : 00000000`00000116 fffffa80`0680a4e0 fffff880`0494d9e0 00000000`00000000 : nt!KeBugCheckEx
fffff880`02566890 fffff880`0509bd5e : fffff880`0494d9e0 fffffa80`0680a4e0 fffffa80`0baafd50 fffffa80`0b805010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`025668d0 fffff880`05142f13 : fffffa80`0680a4e0 00000000`00000000 fffffa80`0baafd50 fffffa80`0b805010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`02566900 fffff880`0516ccf1 : 00000000`ffffffff 00000000`00002007 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`025669e0 fffff880`0516b437 : 00000000`00000102 00000000`00000000 00000000`00002007 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`02566a10 fffff880`0513e2d2 : ffffffff`ff676980 fffffa80`0b805010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`02566ab0 fffff880`0516aff6 : 00000000`00000000 fffffa80`0baafd50 00000000`00000080 fffffa80`0b805010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`02566bc0 fffff800`0311aede : 00000000`fffffc32 fffffa80`0b53fb50 fffffa80`066d6990 fffffa80`0b53fb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`02566c00 fffff800`02e6d906 : fffff880`033d7180 fffffa80`0b53fb50 fffff880`033e1fc0 00000000`ffffffff : nt!PspSystemThreadStartup+0x5a
fffff880`02566c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+79e0
fffff880`0494d9e0 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+79e0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f3b14b8

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------

1: kd> lmvm atikmpag
start             end                 module name
fffff880`04946000 fffff880`0499b000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Feb 15 07:43:12 2012 (4F3B14B8)
    CheckSum:         00051BFD
    ImageSize:        00055000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
1: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=3068]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = F11
BiosReleaseDate = 05/11/2012
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = To be filled by O.E.M.
SystemFamily = To be filled by O.E.M.
SystemVersion = To be filled by O.E.M.
SystemSKU = To be filled by O.E.M.
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = Z77MX-D3H
BaseBoardVersion = x.x
1: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz"
MaxSpeed:     3200
CurrentSpeed: 3203
My System SpecsSystem Spec
01 Jul 2013   #3

Windows 7 Home 64 bit
 
 

Not Overclocking as far as I know. I never told it to do that anyway.

Furmark says it wont run while I have the default VGA driver and if I load anything else the machine BSODs.

I'm including the speccy screenshot (In the same screenshot is the output from the power supply calculator.

Computer is very open on the inside. I have cleaned it out but have not applied new thermal paste to CPU.

I will download drivers again and test.
My System SpecsSystem Spec
.


01 Jul 2013   #4

Windows 7 Home 64 bit
 
 

Yep. Tried three driver sets (Newest and the two previous ones) and they all BSOD.
My System SpecsSystem Spec
02 Jul 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Have you done th furmark test? Cleaned the vents etc?
My System SpecsSystem Spec
18 Jul 2013   #6

Windows 7 Home 64 bit
 
 

Well, HD died but was able to get all of my stuff off of it.

Formatted, reinstalled windows 7 home. Nothing but Windows and Firefox on the machine. Downloaded AMD drivers for the Radeon HD 7850 card and installed and sure enough, Graphics started tweaking as soon as I reboot.

I have started the RMA for my graphics card. But it really seems like an issue with the drivers.
My System SpecsSystem Spec
19 Jul 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by cthulhuspitt View Post

I have started the RMA for my graphics card. But it really seems like an issue with the drivers.
I guess not, and here is the explanation behind my opinion. .......
Quote   Quote: Originally Posted by cthulhuspitt View Post
Yep. Tried three driver sets (Newest and the two previous ones) and they all BSOD.
Let us know the result with the replacement GPU. Hope all will be OK.
My System SpecsSystem Spec
Reply

 BSOD with Radeon HD 7850 drivers installed.




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