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Windows 7: Random BSODs during start up


01 Jul 2013   #1

Windows 7 64 bit Home Premium
 
 
Random BSODs during start up

Laptop(acer aspire 7750g) sometimes BSODs at start up, other times it starts up normally. May be caused by my new drivers, but not sure. Im a bit scared to turn off my computer everytime because of these errors.

My System SpecsSystem Spec
.

01 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Let us know about your GPU. Is it a dual display driver compatible one?

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Let us know the results.
_________________________________________________________________
Code:
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88004eba2ee, fffff8800355a888, fffff8800355a0e0}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : igdpmd64.sys ( igdpmd64+442ee )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88004eba2ee, The address that the exception occurred at
Arg3: fffff8800355a888, Exception Record Address
Arg4: fffff8800355a0e0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
igdpmd64+442ee
fffff880`04eba2ee ff5070          call    qword ptr [rax+70h]

EXCEPTION_RECORD:  fffff8800355a888 -- (.exr 0xfffff8800355a888)
ExceptionAddress: fffff88004eba2ee (igdpmd64+0x00000000000442ee)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000000004204008c
Attempt to read from address 000000004204008c

CONTEXT:  fffff8800355a0e0 -- (.cxr 0xfffff8800355a0e0)
rax=000000004204001c rbx=fffffa8008de9440 rcx=fffffa8008d64b40
rdx=000000000234e7c0 rsi=fffffa8008d64b40 rdi=fffffa8008de9440
rip=fffff88004eba2ee rsp=fffff8800355aac0 rbp=fffff8800355ab20
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000018
r11=fffff8800355ab78 r12=fffffa8008dfad40 r13=fffffa80092eeee8
r14=fffffa8008d24190 r15=0000000000000038
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
igdpmd64+0x442ee:
fffff880`04eba2ee ff5070          call    qword ptr [rax+70h] ds:002b:00000000`4204008c=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000000004204008c

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebd100
GetUlongFromAddress: unable to read from fffff80002ebd1c0
 000000004204008c Nonpaged pool

FOLLOWUP_IP: 
igdpmd64+442ee
fffff880`04eba2ee ff5070          call    qword ptr [rax+70h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff88004eba2ee

STACK_TEXT:  
fffff880`0355aac0 00000000`00000001 : fffff880`0547c5de fffff880`00f43fe0 fffffa80`08d24190 fffffa80`c00000bb : igdpmd64+0x442ee
fffff880`0355aac8 fffff880`0547c5de : fffff880`00f43fe0 fffffa80`08d24190 fffffa80`c00000bb fffffa80`08d64b40 : 0x1
fffff880`0355aad0 fffff880`0547c6b9 : 00000000`00000000 fffffa80`09a61000 fffff880`0355ab40 fffff880`02eca9c3 : dxgkrnl!DXGADAPTER::IsSchedulerFlushable+0x5e
fffff880`0355ab00 fffff880`02ea68cb : fffffa80`08d64b40 fffff880`0355ab50 fffff880`0355ab70 fffff880`02ed256d : dxgkrnl!DXGADAPTER::FlushScheduler+0xc9
fffff880`0355ab30 fffffa80`08d64b40 : fffff880`0355ab50 fffff880`0355ab70 fffff880`02ed256d fffff880`02e9c630 : atikmpag+0xe8cb
fffff880`0355ab38 fffff880`0355ab50 : fffff880`0355ab70 fffff880`02ed256d fffff880`02e9c630 00000000`00010038 : 0xfffffa80`08d64b40
fffff880`0355ab40 fffff880`0355ab70 : fffff880`02ed256d fffff880`02e9c630 00000000`00010038 fffffa80`08de9db0 : 0xfffff880`0355ab50
fffff880`0355ab48 fffff880`02ed256d : fffff880`02e9c630 00000000`00010038 fffffa80`08de9db0 00000000`00000000 : 0xfffff880`0355ab70
fffff880`0355ab50 fffff880`02e9c630 : 00000000`00010038 fffffa80`08de9db0 00000000`00000000 fffff880`0355aba0 : atikmpag+0x3a56d
fffff880`0355ab58 00000000`00010038 : fffffa80`08de9db0 00000000`00000000 fffff880`0355aba0 fffff880`02ea78f3 : atikmpag+0x4630
fffff880`0355ab60 fffffa80`08de9db0 : 00000000`00000000 fffff880`0355aba0 fffff880`02ea78f3 fffffa80`09a4d818 : 0x10038
fffff880`0355ab68 00000000`00000000 : fffff880`0355aba0 fffff880`02ea78f3 fffffa80`09a4d818 00000000`00000000 : 0xfffffa80`08de9db0


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  igdpmd64+442ee

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdpmd64

IMAGE_NAME:  igdpmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  513a99f8

STACK_COMMAND:  .cxr 0xfffff8800355a0e0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_igdpmd64+442ee

BUCKET_ID:  X64_0x7E_igdpmd64+442ee

Followup: MachineOwner
---------
Aspire 7750G; 12/30/2011; V1.17
My System SpecsSystem Spec
01 Jul 2013   #3

Windows 7 64 bit Home Premium
 
 

Quote   Quote: Originally Posted by Arc View Post
Let us know about your GPU. Is it a dual display driver compatible one?

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Let us know the results.
My laptop runs switchable graphics (Radeon HD 6650M + Intel) with Unifl drivers.
Not sure how long I was to use Funmark, but I let it run for a minute or two (@ 1600 x 900) and the computer reached up to 66 C(I also get this temp while running games). At normal use(browsing internet/videos) I get around 55 C. I am not overclocking. I am unable to run a "memtest" due to not having a CD or USB with me right now(on vacation atm).
My System SpecsSystem Spec
.


02 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

OK, take your time. Let us know the result when done.
My System SpecsSystem Spec
07 Jul 2013   #5

Windows 7 64 bit Home Premium
 
 

Little update: Memtest should be done sooner or later. For the past few days, I have been putting my computer into hibernate/sleep instead of shutting it down. I have not experienced any BSODs while doing this.
My System SpecsSystem Spec
07 Jul 2013   #6

Windows 7 Pro. 64/SP-1
 
 

Please fill in your complete specs. It helps us help you.

System Info - See Your System Specs

Look in the lower left corner of this post and tick on My System Specs. It will show you my specs and give you a idea of what can be installed there. Information helps us help you.
My System SpecsSystem Spec
07 Jul 2013   #7

Windows 7 64 bit Home Premium
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Please fill in your complete specs. It helps us help you.

System Info - See Your System Specs

Look in the lower left corner of this post and tick on My System Specs. It will show you my specs and give you a idea of what can be installed there. Information helps us help you.
Updated a bit.
My System SpecsSystem Spec
07 Jul 2013   #8

Windows 7 Pro. 64/SP-1
 
 

Two things I notice was you are using mixed ram. (mismatched) Not a good thing.
Ram should all be matched. Same brand,speed,volts ect.
Next for some reason your not telling us what Windows 7 you are using.
If you don't don't know just press the Windows key and the Pause key on your keyboard. It will tell you there. Insert it in your specs.
Take a look at my specs in the lower left corner of this post. Tick on My System Specs.
Your laptop should have a serial number somewhere on it.
This number allows members to look up your laptop for more information that might help them help you.
My System SpecsSystem Spec
07 Jul 2013   #9

Windows 7 64 bit Home Premium
 
 

Quote   Quote: Originally Posted by Layback Bear View Post
Two things I notice was you are using mixed ram. (mismatched) Not a good thing.
Ram should all be matched. Same brand,speed,volts ect.
Next for some reason your not telling us what Windows 7 you are using.
If you don't don't know just press the Windows key and the Pause key on your keyboard. It will tell you there. Insert it in your specs.
Take a look at my specs in the lower left corner of this post. Tick on My System Specs.
Your laptop should have a serial number somewhere on it.
This number allows members to look up your laptop for more information that might help them help you.
forgot to add that part in. I am using Windows 7 64 bit Home Edition SP 1. About the ram thing, I haven't changed anything in the laptop(acer aspire 7750g).
My System SpecsSystem Spec
07 Jul 2013   #10

Windows 7 Pro. 64/SP-1
 
 

This is a good website to help with acer.
Watch the video on this page. Very helpful for serial numbers.

Acer Support - Answers, E-Mail, Chat - How do I find my serial number or SNID?

My Acer research has not found a model that came with mismatched ram. Did you buy this computer new and from where?

Do you have a Microsoft COA sticker on the bottom of the computer or in the battery compartment? If so what Windows 7 does it indicate?
My System SpecsSystem Spec
Reply

 Random BSODs during start up




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