Random BSODs during start up


  1. Posts : 5
    Windows 7 64 bit Home Premium
       #1

    Random BSODs during start up


    Laptop(acer aspire 7750g) sometimes BSODs at start up, other times it starts up normally. May be caused by my new drivers, but not sure. Im a bit scared to turn off my computer everytime because of these errors.
    Last edited by savato; 07 Jul 2013 at 18:24. Reason: added laptop name
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Let us know about your GPU. Is it a dual display driver compatible one?

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Let us know the results.
    _________________________________________________________________
    Code:
    *** WARNING: Unable to verify timestamp for igdpmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {ffffffffc0000005, fffff88004eba2ee, fffff8800355a888, fffff8800355a0e0}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : igdpmd64.sys ( igdpmd64+442ee )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: fffff88004eba2ee, The address that the exception occurred at
    Arg3: fffff8800355a888, Exception Record Address
    Arg4: fffff8800355a0e0, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    igdpmd64+442ee
    fffff880`04eba2ee ff5070          call    qword ptr [rax+70h]
    
    EXCEPTION_RECORD:  fffff8800355a888 -- (.exr 0xfffff8800355a888)
    ExceptionAddress: fffff88004eba2ee (igdpmd64+0x00000000000442ee)
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 0000000000000000
       Parameter[1]: 000000004204008c
    Attempt to read from address 000000004204008c
    
    CONTEXT:  fffff8800355a0e0 -- (.cxr 0xfffff8800355a0e0)
    rax=000000004204001c rbx=fffffa8008de9440 rcx=fffffa8008d64b40
    rdx=000000000234e7c0 rsi=fffffa8008d64b40 rdi=fffffa8008de9440
    rip=fffff88004eba2ee rsp=fffff8800355aac0 rbp=fffff8800355ab20
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000018
    r11=fffff8800355ab78 r12=fffffa8008dfad40 r13=fffffa80092eeee8
    r14=fffffa8008d24190 r15=0000000000000038
    iopl=0         nv up ei pl zr na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
    igdpmd64+0x442ee:
    fffff880`04eba2ee ff5070          call    qword ptr [rax+70h] ds:002b:00000000`4204008c=????????????????
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  0000000000000000
    
    EXCEPTION_PARAMETER2:  000000004204008c
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ebd100
    GetUlongFromAddress: unable to read from fffff80002ebd1c0
     000000004204008c Nonpaged pool
    
    FOLLOWUP_IP: 
    igdpmd64+442ee
    fffff880`04eba2ee ff5070          call    qword ptr [rax+70h]
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from 0000000000000001 to fffff88004eba2ee
    
    STACK_TEXT:  
    fffff880`0355aac0 00000000`00000001 : fffff880`0547c5de fffff880`00f43fe0 fffffa80`08d24190 fffffa80`c00000bb : igdpmd64+0x442ee
    fffff880`0355aac8 fffff880`0547c5de : fffff880`00f43fe0 fffffa80`08d24190 fffffa80`c00000bb fffffa80`08d64b40 : 0x1
    fffff880`0355aad0 fffff880`0547c6b9 : 00000000`00000000 fffffa80`09a61000 fffff880`0355ab40 fffff880`02eca9c3 : dxgkrnl!DXGADAPTER::IsSchedulerFlushable+0x5e
    fffff880`0355ab00 fffff880`02ea68cb : fffffa80`08d64b40 fffff880`0355ab50 fffff880`0355ab70 fffff880`02ed256d : dxgkrnl!DXGADAPTER::FlushScheduler+0xc9
    fffff880`0355ab30 fffffa80`08d64b40 : fffff880`0355ab50 fffff880`0355ab70 fffff880`02ed256d fffff880`02e9c630 : atikmpag+0xe8cb
    fffff880`0355ab38 fffff880`0355ab50 : fffff880`0355ab70 fffff880`02ed256d fffff880`02e9c630 00000000`00010038 : 0xfffffa80`08d64b40
    fffff880`0355ab40 fffff880`0355ab70 : fffff880`02ed256d fffff880`02e9c630 00000000`00010038 fffffa80`08de9db0 : 0xfffff880`0355ab50
    fffff880`0355ab48 fffff880`02ed256d : fffff880`02e9c630 00000000`00010038 fffffa80`08de9db0 00000000`00000000 : 0xfffff880`0355ab70
    fffff880`0355ab50 fffff880`02e9c630 : 00000000`00010038 fffffa80`08de9db0 00000000`00000000 fffff880`0355aba0 : atikmpag+0x3a56d
    fffff880`0355ab58 00000000`00010038 : fffffa80`08de9db0 00000000`00000000 fffff880`0355aba0 fffff880`02ea78f3 : atikmpag+0x4630
    fffff880`0355ab60 fffffa80`08de9db0 : 00000000`00000000 fffff880`0355aba0 fffff880`02ea78f3 fffffa80`09a4d818 : 0x10038
    fffff880`0355ab68 00000000`00000000 : fffff880`0355aba0 fffff880`02ea78f3 fffffa80`09a4d818 00000000`00000000 : 0xfffffa80`08de9db0
    
    
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  igdpmd64+442ee
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: igdpmd64
    
    IMAGE_NAME:  igdpmd64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  513a99f8
    
    STACK_COMMAND:  .cxr 0xfffff8800355a0e0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_igdpmd64+442ee
    
    BUCKET_ID:  X64_0x7E_igdpmd64+442ee
    
    Followup: MachineOwner
    ---------
    Aspire 7750G; 12/30/2011; V1.17
      My Computer


  3. Posts : 5
    Windows 7 64 bit Home Premium
    Thread Starter
       #3

    Arc said:
    Let us know about your GPU. Is it a dual display driver compatible one?

    Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

    Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
    How To Clear CMOS (Reset BIOS)

    Let us know the results.
    My laptop runs switchable graphics (Radeon HD 6650M + Intel) with Unifl drivers.
    Not sure how long I was to use Funmark, but I let it run for a minute or two (@ 1600 x 900) and the computer reached up to 66 C(I also get this temp while running games). At normal use(browsing internet/videos) I get around 55 C. I am not overclocking. I am unable to run a "memtest" due to not having a CD or USB with me right now(on vacation atm).
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    OK, take your time. Let us know the result when done.
      My Computer


  5. Posts : 5
    Windows 7 64 bit Home Premium
    Thread Starter
       #5

    Little update: Memtest should be done sooner or later. For the past few days, I have been putting my computer into hibernate/sleep instead of shutting it down. I have not experienced any BSODs while doing this.
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    Please fill in your complete specs. It helps us help you.

    System Info - See Your System Specs

    Look in the lower left corner of this post and tick on My System Specs. It will show you my specs and give you a idea of what can be installed there. Information helps us help you.
      My Computer


  7. Posts : 5
    Windows 7 64 bit Home Premium
    Thread Starter
       #7

    Layback Bear said:
    Please fill in your complete specs. It helps us help you.

    System Info - See Your System Specs

    Look in the lower left corner of this post and tick on My System Specs. It will show you my specs and give you a idea of what can be installed there. Information helps us help you.
    Updated a bit.
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    Two things I notice was you are using mixed ram. (mismatched) Not a good thing.
    Ram should all be matched. Same brand,speed,volts ect.
    Next for some reason your not telling us what Windows 7 you are using.
    If you don't don't know just press the Windows key and the Pause key on your keyboard. It will tell you there. Insert it in your specs.
    Take a look at my specs in the lower left corner of this post. Tick on My System Specs.
    Your laptop should have a serial number somewhere on it.
    This number allows members to look up your laptop for more information that might help them help you.
      My Computer


  9. Posts : 5
    Windows 7 64 bit Home Premium
    Thread Starter
       #9

    Layback Bear said:
    Two things I notice was you are using mixed ram. (mismatched) Not a good thing.
    Ram should all be matched. Same brand,speed,volts ect.
    Next for some reason your not telling us what Windows 7 you are using.
    If you don't don't know just press the Windows key and the Pause key on your keyboard. It will tell you there. Insert it in your specs.
    Take a look at my specs in the lower left corner of this post. Tick on My System Specs.
    Your laptop should have a serial number somewhere on it.
    This number allows members to look up your laptop for more information that might help them help you.
    forgot to add that part in. I am using Windows 7 64 bit Home Edition SP 1. About the ram thing, I haven't changed anything in the laptop(acer aspire 7750g).
      My Computer


  10. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #10

    This is a good website to help with acer.
    Watch the video on this page. Very helpful for serial numbers.

    Acer Support - Answers, E-Mail, Chat - How do I find my serial number or SNID?

    My Acer research has not found a model that came with mismatched ram. Did you buy this computer new and from where?

    Do you have a Microsoft COA sticker on the bottom of the computer or in the battery compartment? If so what Windows 7 does it indicate?
    Last edited by Layback Bear; 07 Jul 2013 at 19:03. Reason: add a couple of lines.
      My Computer


 

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