BSOD error 0x000005c

JimmyScott · 02 Jul 2013

Recently bought new hardware because my old motherboard has faulty ram sockets.

So i changed my cpu and the motherboard with the result of a pc that does not freeze up all the time.
So it has worked for around a week now and then this issue started.

i have attached the logs and so on the SF diagnostic that was provided in the guide thread.

I found on some forum that it could have been caused by the driver to my graphics card. Tried uninstalling the old and catalyst control center and install the driver and only driver for catalyst 13.1 instead of 13.4. Still ended up with the same issue.

The issue mainly begins when the GPU has to work. I don't get any BSOD when i start windows normally. Just a black screen. I got that error message when in safe mode and the pc crashed.

So it would be cool if you guys coud look over it and help me find a solution.

Dsprague · 02 Jul 2013

Looks like your issue is being caused by your network driver:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa80089ef300, fffffa80089ef420, 4120030}

*** WARNING: Unable to verify timestamp for e1c62x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e1c62x64.sys
Probably caused by : e1c62x64.sys ( e1c62x64+1fb23 )

Followup: MachineOwner
---------

Driver Reference Table - e1c62x64.sys

Please update the driver from here: https://downloadcenter.intel.com/default.aspx

JimmyScott · 02 Jul 2013

the driver was very outdated. So that has been updated.
However, my problem remains the same.

attached are new logs

Dsprague · 02 Jul 2013

There does not appear that ta crash dump was generated by this latest crash please ensure your computer is configured ot create small memory dumps upon crashing:

Dump Files - Configure Windows to Create on BSOD

JimmyScott · 02 Jul 2013

ok, so i'm not getting any BSOD's now. LIke before only a black screen. This time tho, the screen was blue with darker blue lines on it. And nothing else happened. It didnt restart or anything like that. I retarted it with the button on my case, and checked if any dump files was created. There wasn't any.

From the tool i got this, this time

Dsprague · 02 Jul 2013

a couple of things to try:

Run the system file checker

SFC.EXE /SCANNOW
Go to Start and type in "cmd.exe" (without the quotes)
At the top of the search box, right click on the cmd.exe and select "Run as adminstrator"
In the black window that opens, type "SFC.EXE /SCANNOW" (without the quotes) and press Enter.
If the program finishes with anything other than "no integrity violations" run the command two more times
If after the third run there are still issues run the command at boot: SFC /SCANNOW : Run in Command Prompt at Boot

next from another elevated command prompt run the following command and then reboot:

Code:

chkdsk /f /r

JimmyScott · 02 Jul 2013

i have one problem with using those commands.
My windows installation is on an SSD and from what i have researched the fs scan will only check around 75% of my disk.

Dsprague · 02 Jul 2013

So then don't run the command i guess?

JimmyScott · 02 Jul 2013

ok, so i have run the fs scan now, 3timer.

Within windows i could run it, no errors found. I am, however, not able to run it from my windows install disk. As it cannot find my windows installation?

Did the checkdisk aswell. No errors found.

x BlueRobot · 02 Jul 2013

Code:

BugCheck C5, {39, 2, 0, fffff80001fb0b05}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )

Code:

Usual causes:  Device driver, Memory

Code:

3: kd> !poolval fffff80001fb0000 
Pool page fffff80001fb0000 region is Nonpaged pool

Validating Pool headers for pool page: fffff80001fb0000

Pool page [ fffff80001fb0000 ] is __inVALID.

Analyzing linked list...
[ fffff80001fb0000 ]: invalid previous size [ 0x48 ] should be [ 0x0 ]
[ fffff80001fb0000 --> fffff80001fb0400 (size = 0x400 bytes)]: Corrupt region


Scanning for single bit errors...

None found -> Pool Tag

We can clearly see that a device driver has corrupted the pool, however, I can't match the pool tag to to the corresponding driver. A device driver may have overrun this allocation, therefore changing the expected size.

The none pool tag is used to call the ExAllocatePool function.

Code:

None - <unknown>    - call to ExAllocatePool

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

Driver Verifier - Enable and Disable

Information

Additional Help - Using Driver Verifier to identify issues with Drivers