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Windows 7: Crashing every night while computer / monitors are asleep.

02 Jul 2013   #1
street1030

Windows 7 Professional 64 bit
 
 
Crashing every night while computer / monitors are asleep.

I started crashing a few months ago. It always happens at night while I'm asleep. The crash dump files point to atikmdag.sys and ntkrnlmp.exe. I even reinstalled windows but the problem still persists. I ran the SF Diagnostic Tool and have attached the results of that to this post.


My System SpecsSystem Spec
.
02 Jul 2013   #2
x BlueRobot

 

Welcome to the forums street1030,

Code:
BugCheck 9F, {3, fffffa800c907060, fffff8000401a748, fffffa800fd24100}

Probably caused by : pci.sys
This bugcheck indicates that a Device Object has been blocking any further IRPs from being processed for too long.

Looking into the IRP, we can see that:

Code:
0: kd> !irp fffffa800fd24100
Irp is active with 3 stacks 2 is current (= 0xfffffa800fd24218)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800d3a7040 00000000 00000000-00000000    pending
	      *** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
 \Driver\amdkmdap
			Args: 00016600 00000001 00000004 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800ee95120
We can see from the IRP Stack trace, that the request to the AMD driver is still pending.

Code:
0: kd> lmvm atikmpag
start             end                 module name
fffff880`03efe000 fffff880`03f92000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Fri Mar 29 01:09:45 2013 (5154E9D9)
    CheckSum:         00091A60
    ImageSize:        00094000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update to latest WHQL version of your AMD graphics card, using this method:
  1. Download Driver
  2. Start Type: Device Manager
  3. Expand Display Adapters
  4. Right-Click Driver Name, Uninstall
  5. Reboot
  6. Run Driver Sweeper
  7. Reboot
  8. Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:
Quote:
WHQL
Release Date: April 24th 2013
Version: 13.4
In Device Manager: 12.104
Code:
!DevNode fffffa800c9066e0 :
  DeviceInst is "PCI\VEN_1002&DEV_6818&SUBSYS_32501682&REV_00\4&15001d53&0&0008"
  ServiceName is "amdkmdap"
The DevNode output indicates that the device is the AMD graphics card.

Remove:

Code:
DAEMON Tools Lite "c:\program files (x86)\daemon tools lite\dtlite.exe"
Quote   Quote: Originally Posted by Arc View Post
Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Daemon Tools uses a driver called sptd.sys, which is known to cause BSODs with Windows 7. It is recommend you remove this program, and use Windows own in-built features or ImgBurn.

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
02 Jul 2013   #3
street1030

Windows 7 Professional 64 bit
 
 

Hi xBlueRobot. Thanks for the feedback. The video card drivers I have installed are the latest non-beta drivers available. I have also just formatted my harddrive and reinstalled windows so I don't believe it's a virus. As for Daemon Tools, I will try uninstalling it and see if it persists. Any other ideas of what could be causing this?
My System SpecsSystem Spec
.

02 Jul 2013   #4
x BlueRobot

 

The main cause is that drivers aren't responding well during Sleep/Hibernation Mode, do you have a laptop or desktop? If a desktop, then you can disable Sleep Mode since it's only really used to save battery power for devices which run with batteries.

The bugcheck is entirely related to drivers setting themselves during changes of power states, for example setting the computer to sleep.

Dump File -

The Major and Minor function codes [16, 2] for the IRP related to the graphics card driver, show that a request for sent to the Power Manager, to change the power state of the selected device and notify the drivers of a change in the power state.
My System SpecsSystem Spec
02 Jul 2013   #5
street1030

Windows 7 Professional 64 bit
 
 

Thanks again for the quick reply. I've tried turning off sleep mode. I haven't tried turning off the option that sleeps the display only. Turning off sleep mode may have fixed the crashes but the monitors will not display after waking up. Maybe turning them both off will fix the problem. Although this is not a fix but a work around.
My System SpecsSystem Spec
02 Jul 2013   #6
x BlueRobot

 

Have you tried rolling back to an older WHQL version driver? The graphics card drivers do seem to be the main problem.
My System SpecsSystem Spec
02 Jul 2013   #7
street1030

Windows 7 Professional 64 bit
 
 

I have not tried that yet. Would you recommend trying an older driver or a beta driver?
My System SpecsSystem Spec
02 Jul 2013   #8
x BlueRobot

 

An older driver, don't install Beta drivers, they haven't been tested properly.

WHQL = Windows Hardware Quality Labs

WHQL means that Microsoft has tested the driver for compatibility.
My System SpecsSystem Spec
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 Crashing every night while computer / monitors are asleep.




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