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Windows 7: BSOD - BUGCODE_USB_Driver, 0x000000FE

02 Jul 2013   #1
JaneG

Windows 7 Home Premium 64bit
 
 
BSOD - BUGCODE_USB_Driver, 0x000000FE

I've owned my HP Pavilion g6-1d60us operating under windows 7 home premium 64bit for a little over a year now. When I first got it I had no problems. When I set up my wireless mouse (via usb) as well as my external hard drive, it still ran fine. I purchased a M-audio fast track audio interface that connects via usb and suddenly I started experiencing BSOD Bugcode_Usb_Driver errors. These errors don't happen all of the time, though. They only happen when the M-audio device is plugged in and the computer is left idling, or I try to shutdown/restart the computer while the device is still plugged in.

I've tried HP support, all they did was update my BIOS. I've tried updating the drivers (I have the most up to date), nothing. I've tried completely uninstalling and then reinstalling the device drives, and still nothing has changed. Please, if anyone can help me it would be greatly appreciated.


My System SpecsSystem Spec
.
02 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi JaneG and welcome to seven forums

Security App
Code:
BHDrvx64.sys                Tue May 21 02:47:31 2013 (519A8BE3)
ENG64.SYS                   Fri Apr 26 12:10:48 2013 (517A1A68)
EX64.SYS                    Fri Apr 26 12:08:58 2013 (517A19FA)
EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 (50186C12)
SRTSP64.SYS                 Tue Apr 23 04:26:52 2013 (5175B92C)
SRTSPX64.SYS                Sat Jan 26 03:30:05 2013 (5102F95D)
SYMDS64.SYS                 Fri Apr 26 05:19:47 2013 (5179BA13)
SYMEFA64.SYS                Sat Jan 19 06:31:37 2013 (50F9E969)
SYMEVENT64x86.SYS           Wed Aug 22 11:33:18 2012 (50346F1E)
SYMNETS.SYS                 Wed Apr 10 05:24:13 2013 (5164A31D)
eeCtrl64.sys                Wed Aug  1 05:36:51 2012 (50186C13)
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Scan your system with the following:

Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

ESET online scanner - One-time virus scanner free with ESET online scanner

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

Disk Check
For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

This tutorial USB Selective Suspend - Turn On or Off may help you:

To Disable Selective Suspend:
1. open the control panel
2. go to power options (you may have to set view to small icons)
3. click change plan settings
4. in the window that opens:
5. click change plan settings
6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

You are also having 7F error codes which has a lot of usual causes:
  • STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
    Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050033, 6f8, fffff80002ed2e80}

*** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
Probably caused by : MAudioFastTrack.sys ( MAudioFastTrack+138f8 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050033
Arg3: 00000000000006f8
Arg4: fffff80002ed2e80

Debugging Details:
------------------


OVERLAPPED_MODULE: Address regions for 'BHDrvx64' and 'BHDrvx64.sys' overlap

BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002e931a9 to fffff80002e93c00

STACK_COMMAND:  kb

FOLLOWUP_IP: 
MAudioFastTrack+138f8
fffff880`0b4878f8 ??              ???

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  MAudioFastTrack+138f8

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: MAudioFastTrack

IMAGE_NAME:  MAudioFastTrack.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4cfecbdd

FAILURE_BUCKET_ID:  X64_0x7f_8_MAudioFastTrack+138f8

BUCKET_ID:  X64_0x7f_8_MAudioFastTrack+138f8

Followup: MachineOwner
---------

1: kd> lmvm MAudioFastTrack
start             end                 module name
fffff880`0b474000 fffff880`0b4a4000   MAudioFastTrack T (no symbols)           
    Loaded symbol image file: MAudioFastTrack.sys
    Image path: \SystemRoot\system32\DRIVERS\MAudioFastTrack.sys
    Image name: MAudioFastTrack.sys
    Timestamp:        Wed Dec 08 06:05:49 2010 (4CFECBDD)
    CheckSum:         00037FFF
    ImageSize:        00030000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please download the latest Win7 driver from here: M-AUDIO - Drivers and Software Search
Then uninstall the current drivers that are on the system
Then install the freshly downloaded drivers and monitor for further BSOD's.

Update your video card drivers:
atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmpag.sys

atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
Driver Reference Table - atikmdag.sys

AMD Driver Autodetect

Update this driver as well to its latest version available:
PxHlpa64.sys Thu Mar 13 07:58:17 2008 (47D88A39)
Sonic CD/DVD driver (used by many different CD/DVD programs)
Driver Reference Table - PxHlpa64.sys


Tip   Tip
How to clean left over drivers
Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
  • Click on the Start
  • Control Panel
  • Programs
  • Uninstall a program
  • Uninstall everything related to the software
Delete remnants of its drivers/older drivers using Driver Sweeper

BSOD BUGCHECK SUMMARY
Code:
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jul  3 09:18:32.243 2013 (UTC + 6:00)
System Uptime: 0 days 0:18:39.897
BugCheck FE, {8, 6, 6, fffffa80060a5000}
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : usbfilter.sys ( usbfilter+668c )
BUGCHECK_STR:  0xFE
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Wed Jul  3 03:34:22.293 2013 (UTC + 6:00)
System Uptime: 1 days 16:24:04.963
BugCheck 7F, {8, 80050033, 6f8, fffff80002ed2e80}
*** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
Probably caused by : MAudioFastTrack.sys ( MAudioFastTrack+138f8 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Mon Jul  1 09:20:56.219 2013 (UTC + 6:00)
System Uptime: 2 days 0:14:42.617
BugCheck 7F, {8, 80050033, 6f8, fffff80002f0ae80}
*** WARNING: Unable to verify timestamp for usbfilter.sys
*** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
Probably caused by : usbfilter.sys ( usbfilter+2156 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  svchost.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Debug session time: Sat Jun 29 08:25:57.981 2013 (UTC + 6:00)
System Uptime: 0 days 1:55:27.636
BugCheck 7F, {8, 80050033, 6f8, fffff80002f07e80}
*** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
*** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
Probably caused by : usbfilter.sys ( usbfilter+2156 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
02 Jul 2013   #3
JaneG

Windows 7 Home Premium 64bit
 
 

Thank You so much. I will try some of this out and see what happens...Is there anyway I can keep my Norton's 360, though? I just re-did my subscription, so that loss of money would suck
My System SpecsSystem Spec
.

02 Jul 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by JaneG View Post
Thank You so much. I will try some of this out and see what happens...Is there anyway I can keep my Norton's 360, though? I just re-did my subscription, so that loss of money would suck
Uninstall it for the time being but you can always install it back once your system stabilizes.
My System SpecsSystem Spec
03 Jul 2013   #5
JaneG

Windows 7 Home Premium 64bit
 
 

Great Thanks.

So far I have I have disabled selective suspend, erased all start up programs, and scanned for corruptions - Windows Resource Protection did not find any integrity violations

I will disabled the Norton's and try those other steps in the morning.
Thank You
My System SpecsSystem Spec
03 Jul 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

See you, good luck!
My System SpecsSystem Spec
29 Jul 2013   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Were your problems solved?
My System SpecsSystem Spec
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