BSOD - BUGCODE_USB_Driver, 0x000000FE


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSOD - BUGCODE_USB_Driver, 0x000000FE


    I've owned my HP Pavilion g6-1d60us operating under windows 7 home premium 64bit for a little over a year now. When I first got it I had no problems. When I set up my wireless mouse (via usb) as well as my external hard drive, it still ran fine. I purchased a M-audio fast track audio interface that connects via usb and suddenly I started experiencing BSOD Bugcode_Usb_Driver errors. These errors don't happen all of the time, though. They only happen when the M-audio device is plugged in and the computer is left idling, or I try to shutdown/restart the computer while the device is still plugged in.

    I've tried HP support, all they did was update my BIOS. I've tried updating the drivers (I have the most up to date), nothing. I've tried completely uninstalling and then reinstalling the device drives, and still nothing has changed. Please, if anyone can help me it would be greatly appreciated.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Hi JaneG and welcome to seven forums

    Security App
    Code:
    BHDrvx64.sys                Tue May 21 02:47:31 2013 (519A8BE3)
    ENG64.SYS                   Fri Apr 26 12:10:48 2013 (517A1A68)
    EX64.SYS                    Fri Apr 26 12:08:58 2013 (517A19FA)
    EraserUtilRebootDrv.sys     Wed Aug  1 05:36:50 2012 (50186C12)
    SRTSP64.SYS                 Tue Apr 23 04:26:52 2013 (5175B92C)
    SRTSPX64.SYS                Sat Jan 26 03:30:05 2013 (5102F95D)
    SYMDS64.SYS                 Fri Apr 26 05:19:47 2013 (5179BA13)
    SYMEFA64.SYS                Sat Jan 19 06:31:37 2013 (50F9E969)
    SYMEVENT64x86.SYS           Wed Aug 22 11:33:18 2012 (50346F1E)
    SYMNETS.SYS                 Wed Apr 10 05:24:13 2013 (5164A31D)
    eeCtrl64.sys                Wed Aug  1 05:36:51 2012 (50186C13)
    Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

       Information
    • Do not start the free trial of MalwareBytes, unselect that option when prompted.


    • Update and make full scans with both separately.

    Scan your system with the following:

    Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

    ESET online scanner - One-time virus scanner free with ESET online scanner

    Heat:
    -Only use the laptop on a hard surface with nothing blocking any of the vents.
    -Use a laptop cooling pad if possible
    -Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
    -Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

    System Temperature

    Ensure that there are no heat issues, For monitoring heat of the system use Speccy or HWMonitor

    Disk Check
    For errors on your Hard drive(s): How to Run Disk Check in Windows 7

    Start up
    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
    Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    How to Change, Add, or Remove Startup Programs in Windows 7

    This tutorial USB Selective Suspend - Turn On or Off may help you:

    To Disable Selective Suspend:
    1. open the control panel
    2. go to power options (you may have to set view to small icons)
    3. click change plan settings
    4. in the window that opens:
    5. click change plan settings
    6. click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

    SFC /scannow to check windows for corruption:

    How to Repair Windows 7 System Files with System File Checker
    1. Click Start
    2. In the search box, type Command Prompt
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type
    sfc /scannow
    and hit enter.

    You are also having 7F error codes which has a lot of usual causes:
    • STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP
      Usual causes: Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050033, 6f8, fffff80002ed2e80}
    
    *** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
    *** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
    Probably caused by : MAudioFastTrack.sys ( MAudioFastTrack+138f8 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000006f8
    Arg4: fffff80002ed2e80
    
    Debugging Details:
    ------------------
    
    
    OVERLAPPED_MODULE: Address regions for 'BHDrvx64' and 'BHDrvx64.sys' overlap
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002e931a9 to fffff80002e93c00
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    MAudioFastTrack+138f8
    fffff880`0b4878f8 ??              ???
    
    SYMBOL_STACK_INDEX:  9
    
    SYMBOL_NAME:  MAudioFastTrack+138f8
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: MAudioFastTrack
    
    IMAGE_NAME:  MAudioFastTrack.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4cfecbdd
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_MAudioFastTrack+138f8
    
    BUCKET_ID:  X64_0x7f_8_MAudioFastTrack+138f8
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm MAudioFastTrack
    start             end                 module name
    fffff880`0b474000 fffff880`0b4a4000   MAudioFastTrack T (no symbols)           
        Loaded symbol image file: MAudioFastTrack.sys
        Image path: \SystemRoot\system32\DRIVERS\MAudioFastTrack.sys
        Image name: MAudioFastTrack.sys
        Timestamp:        Wed Dec 08 06:05:49 2010 (4CFECBDD)
        CheckSum:         00037FFF
        ImageSize:        00030000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please download the latest Win7 driver from here: M-AUDIO - Drivers and Software Search
    Then uninstall the current drivers that are on the system
    Then install the freshly downloaded drivers and monitor for further BSOD's.

    Update your video card drivers:
    atikmpag.sys Thu Sep 15 23:38:41 2011 (4E723821)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmpag.sys

    atikmdag.sys Fri Sep 16 00:07:36 2011 (4E723EE8)
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    Driver Reference Table - atikmdag.sys

    AMD Driver Autodetect

    Update this driver as well to its latest version available:
    PxHlpa64.sys Thu Mar 13 07:58:17 2008 (47D88A39)
    Sonic CD/DVD driver (used by many different CD/DVD programs)
    Driver Reference Table - PxHlpa64.sys


       Tip
    How to clean left over drivers
    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program: How to Clean Left Over Driver Files with Driver Sweeper
    • Click on the Start
    • Control Panel
    • Programs
    • Uninstall a program
    • Uninstall everything related to the software

    Delete remnants of its drivers/older drivers using Driver Sweeper

    BSOD BUGCHECK SUMMARY
    Code:
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Wed Jul  3 09:18:32.243 2013 (UTC + 6:00)
    System Uptime: 0 days 0:18:39.897
    BugCheck FE, {8, 6, 6, fffffa80060a5000}
    *** WARNING: Unable to verify timestamp for usbfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
    Probably caused by : usbfilter.sys ( usbfilter+668c )
    BUGCHECK_STR:  0xFE
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Wed Jul  3 03:34:22.293 2013 (UTC + 6:00)
    System Uptime: 1 days 16:24:04.963
    BugCheck 7F, {8, 80050033, 6f8, fffff80002ed2e80}
    *** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
    *** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
    Probably caused by : MAudioFastTrack.sys ( MAudioFastTrack+138f8 )
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Mon Jul  1 09:20:56.219 2013 (UTC + 6:00)
    System Uptime: 2 days 0:14:42.617
    BugCheck 7F, {8, 80050033, 6f8, fffff80002f0ae80}
    *** WARNING: Unable to verify timestamp for usbfilter.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
    Probably caused by : usbfilter.sys ( usbfilter+2156 )
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  svchost.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    Debug session time: Sat Jun 29 08:25:57.981 2013 (UTC + 6:00)
    System Uptime: 0 days 1:55:27.636
    BugCheck 7F, {8, 80050033, 6f8, fffff80002f07e80}
    *** WARNING: Unable to verify timestamp for MAudioFastTrack.sys
    *** ERROR: Module load completed but symbols could not be loaded for MAudioFastTrack.sys
    Probably caused by : usbfilter.sys ( usbfilter+2156 )
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Thank You so much. I will try some of this out and see what happens...Is there anyway I can keep my Norton's 360, though? I just re-did my subscription, so that loss of money would suck
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    JaneG said:
    Thank You so much. I will try some of this out and see what happens...Is there anyway I can keep my Norton's 360, though? I just re-did my subscription, so that loss of money would suck
    Uninstall it for the time being but you can always install it back once your system stabilizes. :)
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Great Thanks.

    So far I have I have disabled selective suspend, erased all start up programs, and scanned for corruptions - Windows Resource Protection did not find any integrity violations

    I will disabled the Norton's and try those other steps in the morning.
    Thank You
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    See you, good luck!
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Were your problems solved?
      My Computer


 

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