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BSOD while browsing sina websites
My laptop often displays a BSOD after browsing sina.com.cn websites, I have uploaded the dump files, please help!
My laptop often displays a BSOD after browsing sina.com.cn websites, I have uploaded the dump files, please help!
On the BSOD screen, there is a message on top that says "worker_thread_returned_at_bad_iqrl"
McAfee
fffff880`07800000 fffff880`0784a000 mfeavfk01.sy
We have seen McAfee cause BSOD's on several systems and recommend uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials. How to uninstall McAfee products using the consumer Removal Tool (MCPR). It comes with this E1 worker thread returned at bad IRQL most of the time.
Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.
Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free
Information
- Do not start the free trial of MalwareBytes, unselect that option when prompted.
- Update and make full scans with both separately.
Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7
SFC /scannow to check windows for corruption:
How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, typesfc /scannowand hit enter.
Disk Check
For errors on your Hard drive(s): How to Run Disk Check in Windows 7
Hopefully this will solve your problem!
BSOD BUGCHECK SUMMARY
Code:******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck E1, {fffff8000337bd50, 2, fffffa800935fac0, fffffa800935fac0} Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 ) Followup: MachineOwner --------- 2: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1) Arguments: Arg1: fffff8000337bd50, address of worker routine (do ln on this to find guilty driver) Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't). Arg3: fffffa800935fac0, workitem parameter Arg4: fffffa800935fac0, workitem address Debugging Details: ------------------ FAULTING_IP: nt!IopProcessWorkItem+0 fffff800`0337bd50 fff3 push rbx CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT BUGCHECK_STR: 0xE1 PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from fffff8000310bef8 to fffff80003083c00 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: nt!IopProcessWorkItem+0 fffff800`0337bd50 fff3 push rbx SYMBOL_NAME: nt!IopProcessWorkItem+0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrnlmp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 5147d9c6 FAILURE_BUCKET_ID: X64_0xE1_nt!IopProcessWorkItem+0 BUCKET_ID: X64_0xE1_nt!IopProcessWorkItem+0 Followup: MachineOwner ---------
Thank you for your reply, I will try this solution.