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Windows 7: BSOD while browsing sina websites

03 Jul 2013   #1
cba321

Windows 7 Home Premium 64bit
 
 
BSOD while browsing sina websites

My laptop often displays a BSOD after browsing sina.com.cn websites, I have uploaded the dump files, please help!


My System SpecsSystem Spec
.
03 Jul 2013   #2
cba321

Windows 7 Home Premium 64bit
 
 

On the BSOD screen, there is a message on top that says "worker_thread_returned_at_bad_iqrl"
My System SpecsSystem Spec
03 Jul 2013   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

McAfee

fffff880`07800000 fffff880`0784a000 mfeavfk01.sy

We have seen McAfee cause BSOD's on several systems and recommend uninstalling it with the McAfee Removal Tool and replace with Microsoft Security Essentials. How to uninstall McAfee products using the consumer Removal Tool (MCPR). It comes with this E1 worker thread returned at bad IRQL most of the time.

Uninstallers (removal tools) for common antivirus software. Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.


  • Update and make full scans with both separately.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
How to Change, Add, or Remove Startup Programs in Windows 7

SFC /scannow to check windows for corruption:

How to Repair Windows 7 System Files with System File Checker
1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
sfc /scannow
and hit enter.

Disk Check
For errors on your Hard drive(s): How to Run Disk Check in Windows 7

Hopefully this will solve your problem!

BSOD BUGCHECK SUMMARY
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E1, {fffff8000337bd50, 2, fffffa800935fac0, fffffa800935fac0}

Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
Arguments:
Arg1: fffff8000337bd50, address of worker routine (do ln on this to find guilty driver)
Arg2: 0000000000000002, IRQL returned at (should have been 0, but isn't).
Arg3: fffffa800935fac0, workitem parameter
Arg4: fffffa800935fac0, workitem address

Debugging Details:
------------------


FAULTING_IP: 
nt!IopProcessWorkItem+0
fffff800`0337bd50 fff3            push    rbx

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xE1

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000310bef8 to fffff80003083c00

STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nt!IopProcessWorkItem+0
fffff800`0337bd50 fff3            push    rbx

SYMBOL_NAME:  nt!IopProcessWorkItem+0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

FAILURE_BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0

BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0

Followup: MachineOwner
---------



My System SpecsSystem Spec
.

03 Jul 2013   #4
cba321

Windows 7 Home Premium 64bit
 
 

Thank you for your reply, I will try this solution.
My System SpecsSystem Spec
03 Jul 2013   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good luck.
My System SpecsSystem Spec
16 Jul 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any update?
My System SpecsSystem Spec
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 BSOD while browsing sina websites




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