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Windows 7: BSOD watching a video in VLC and also happened when watching a video..

03 Jul 2013   #1
cford31

Windows 7 Home Premium 64bit SP1
 
 
BSOD watching a video in VLC and also happened when watching a video..

on youtube in firefox. I've run the SF Diagnostic Tool and attached the zip file it created. Any advice or help will be much appreciated.


My System SpecsSystem Spec
.
03 Jul 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It appears that your graphics card drivers are at fault here:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800cfc64e0, fffff8800368fa2c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7a2c )

Followup: MachineOwner
---------
Driver Reference Table - atikmpag.sys

looking at the drivers we can see it is very old:

Code:
start             end                 module name
fffff880`03688000 fffff880`036d9000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Dec 22 01:12:38 2011 (4EF2CA56)
    CheckSum:         0004BAE7
    ImageSize:        00051000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update your driver from here: Support & Drivers

other thoughts:

Laptops in particular are very prone to over heating be sure you use them on a hard flat surface, or even better with a cooling pad. You may also want to try and clean the fans out as this particular BSOD can be caused by overheating which can be caused by over heating.
My System SpecsSystem Spec
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 BSOD watching a video in VLC and also happened when watching a video..




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