BSOD everytime computer wakes from sleep, error 0x0000007a


  1. Posts : 6
    windows 64bit
       #1

    BSOD everytime computer wakes from sleep, error 0x0000007a


    Hi,
    Every time I turn the computer from sleep i get the blue screen, and it reboots. But if I shutdown works fine. I have tried cleaning my registry, updating windows, and have norton but im sure its not the drivers because the computer was bought in 2012. I hope I attached the right files containing my drivers, computer specs, and bsod errors.
    Thank you
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Error F4 and 7A are both storage related. How old is your hard drive?
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa8005569b30, fffffa8005569e10, fffff80002fc5350}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7A, {20, ffffffffc000009d, fffffa80074427c8, 0}
    
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+50080 )
    
    Followup: MachineOwner
    ---------
    System Optimisers

    Please remove the following software:
    Code:
    Start Menu\Programs\TuneUp Utilities 2012	Public:Start Menu\Programs\TuneUp Utilities 2012	Public
    Start Menu\Programs\TuneUp Utilities 2012\All functions	Public:Start Menu\Programs\TuneUp Utilities 2012\All functions	Public
    Start Menu\Programs\Little Registry Cleaner	Faisal-HP\Faisal:Start Menu\Programs\Little Registry Cleaner	Faisal-HP\Faisal
    This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

    If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.10 Tips on How to Properly Maintain Your Computer

    Norton
    Code:
    Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
    Norton tends to cause BSOD-s and seen it create several issues for users. Recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials. See if this stops the BSOD-s. Download and run the Norton Removal Tool to remove the Norton Product

    Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials, Free antivirus for windows and Malwarebytes Anti-Malware Free

       Information
    • Do not start the free trial of MalwareBytes, unselect that option when prompted.


    • Update and make full scans with both separately.


    Kaspersky TDSSKiller - How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)

    ESET online scanner - One-time virus scanner free with ESET online scanner

    Hard Drive/Storage
    Post disk summary using CrystalDiskInfo software: CrystalDiskInfo Standard Edition

    • For how to upload a screenshot or file, read here

    Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

    For errors on your Hard drive(s): How to Run Disk Check in Windows 7

    Start up
    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.
    Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    How to Change, Add, or Remove Startup Programs in Windows 7

    Memtest86+
    Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

       Note
    Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

       Tip
    Do this test overnight.
      My Computer


  3. Posts : 6
    windows 64bit
    Thread Starter
       #3

    thank you


    Hi,
    Thank you for quick reply. I have fixed the problem by resetting battery saving mode to its default settings. I did hear tuneup and norton does cause this problem but i have laptop that has 4gigs of ram running both of these programs and commodo firewall.
    thank you again
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

       Tip
    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner.

      My Computer


 

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