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Windows 7: BSOD occurs when computer asleep, involving ntoskrnl.exe


04 Jul 2013   #1

Windows 7 Home Premium 64bit
 
 
BSOD occurs when computer asleep, involving ntoskrnl.exe

I have an HP TouchSmart 620-1110, running Windows 7 Home Premium edition, 64bit. For the last few days, the computer has been shutting itself down overnight from sleep mode. So far, this only happens when the computer is asleep. I have attached the SF Diagnostic information. My wife's HP TouchSmart 610 was having the same problem a few weeks ago. Desprague discovered a couple of old drivers which fixed her computer's problems. I'm hoping for another miracle for my computer! Thanks for your help.

OS: Microsoft Windows 7 Home Premium, version 6.1.7601 SP 1 Build 7601
CPU: i7-2600 @3.40 GHz
RAM: 16.00 GB
Display: AMD Radeon (TM) HD 7670A Graphics

My System SpecsSystem Spec
.

04 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Welcome to the forums sboast,

Code:
BugCheck 9F, {3, fffffa800d774a10, fffff80000b9c3d8, fffffa8010d6f390}

*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
Probably caused by : bcmwl664.sys
It appears that device object has been blocking any further IRPs from being processed.

Code:
0: kd> lmvm bcmwl664
start             end                 module name
fffff880`06eba000 fffff880`07344000   bcmwl664 T (no symbols)           
    Loaded symbol image file: bcmwl664.sys
    Image path: bcmwl664.sys
    Image name: bcmwl664.sys
    Timestamp:        Tue May 08 07:50:46 2012 (4FA8C246)
    CheckSum:         004890EA
    ImageSize:        0048A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It seems your Broadcom 802.11g Network Adapter is a possible cause, please update the driver from here - Downloads | Broadcom
My System SpecsSystem Spec
05 Jul 2013   #3

Windows 7 Home Premium 64bit
 
 

I have updated the Broadcom driver as you suggested and so far everything's OK. Thanks so much for your quick response. I will wait a week to see if the problem is permanently fixed and then mark this problem as solved.

sboast
My System SpecsSystem Spec
.


06 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Welcome, glad to help, hope everything remains okay
My System SpecsSystem Spec
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 BSOD occurs when computer asleep, involving ntoskrnl.exe




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