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Windows 7: BSOD can only boot in safe mode using onscreen k/b Exception code: 0xc


04 Jul 2013   #1

Windows 7 Ultimate x64
 
 
BSOD can only boot in safe mode using onscreen k/b Exception code: 0xc

hi guys i am using onboard keyboard, i cannot boot normally and collected this data as requested in safe mode with networking.zip file is attached. thanks for your assistance,it is very slow using screen keyboard.

Code:
<Time><![CDATA[5/07/2013 2:11 AM]]></Time>
<Type><![CDATA[Application Error]]></Type>
<Details><![CDATA[Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: infekt-nfo-shell.dll, version: 0.7.9.0, time stamp: 0x4d7124c0
Exception code: 0xc0000005
Fault offset: 0x000000000001147e
Faulting process id: 0xaa8
Faulting application start time: 0x01ce7924f9fb3974
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Program Files\iNFekt\infekt-nfo-shell.dll
Report Id: 40c1c88e-e518-11e2-8a52-08002700fc7d]]></Details>



My System SpecsSystem Spec
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05 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please post this report before we begin: Windows Genuine and Activation Issue Posting Instructions
My System SpecsSystem Spec
05 Jul 2013   #3

Windows 7 Ultimate x64
 
 

Hi thanks for replying, here is the MGADT report.
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-Q6MMK-KYK6X-VKM6G
Windows Product Key Hash: 289NoAWl2ZoVfuieux/315WkDIc=
Windows Product ID: 00426-OEM-8992662-00173
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {6B9DD3F3-444A-46EC-80A9-CFAC6D14286A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_rtm.101119-1850
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{6B9DD3F3-444A-46EC-80A9-CFAC6D14286A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-VKM6G</PKey><PID>00426-OEM-8992662-00173</PID><PIDType>2</PIDType><SID>S-1-5-21-1517446388-825067806-3771934456</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0515   </Version><SMBIOSVersion major="2" minor="5"/><Date>20080909000000.000000+000</Date></BIOS><HWID>EDAC3607018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
Error: 0x8007043C 

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070424
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEABAABAAEAAAAAAAAAAgABAAEA6GFuhQx6SOQeHVr/qnagnx4ZwrY4Z0bK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            A_M_I_        OEMAPIC 
  FACP            A_M_I_        OEMFACP 
  HPET            A_M_I_        OEMHPET 
  MCFG            A_M_I_        OEMMCFG 
  OEMB            A_M_I_        AMI_OEM 
  GSCI            A_M_I_        GMCHSCI 
  SLIC            _ASUS_        Notebook
My System SpecsSystem Spec
.


07 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Hi,
Unfortunately the installation is non-genuine.
The Key used to activate Windows is that of a OEM SLP (System locked Pre-installation) computer - and the motherboard is a retail one with a 2008 BIOS pre-dating Windows 7.



The best course of action is to:
  • Purchase a legitimate Windows 7 licence.
  • Format the HDD.
  • Reinstall Windows and activate.
My System SpecsSystem Spec
07 Jul 2013   #5

Windows 7 Ultimate x64
 
 

Hi thanks for letting me know. What has that got to do with keyboard not working though? Is it related, as i have been using this system and Windows 7 for several years relatively trouble free.

My priority is getting the keyboard working so the computer is usable first then worry about genuine key. I have hundreds of gigs of data i need to move then do i?

i have already allocated a new 50gb partition on c drive in case i need/can do a fresh install JUST for a new Windows 7 o/s. and have all my user data etc and backups on other drives.

Currently my c drive is a 1tb with about 310gb free plus 2 x 50gb empty partitions.all up i have this

Hard Drives
932GB Disk drive (SATA)
466GB Disk drive (SATA)
149GB Disk drive (SATA)
My System SpecsSystem Spec
07 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

Your quite correct, It doesn't have anything to do with the keyboard not working,
but unfortunately no help can be offered with a counterfeit installation, it is the site rules.
My System SpecsSystem Spec
07 Jul 2013   #7

Windows 7 Ultimate x64
 
 

gee ok that's no good then thanks for your time thus far...this leaves me stumped about what to do now though, cheers
My System SpecsSystem Spec
07 Jul 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Professional 64bit
 
 

No problem.
My System SpecsSystem Spec
Reply

 BSOD can only boot in safe mode using onscreen k/b Exception code: 0xc




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