BSOD - IRQL Not Less Or Equal - Recent Install

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  1. Posts : 6
    Windows 7 Ultimate x64
       #1

    BSOD - IRQL Not Less Or Equal - Recent Install


    Hello, folks. I really wish I had some solid, specific information for you on this one. I'll provide what I can, although I fear it will prove a bit lacking.

    This is a reasonably fresh install of 7, made perhaps four or five days ago. Formatted partition, no risk of old data throwing a wrench in the works.

    Everything seems to be fine and running smoothly, but a few times so far I have gotten a BSOD from out of nowhere. IRQL Not Less or Equal, triggered usually while playing a game under DX9, although one occasion struck while I was simply browing a news site (no videos or the like loading on the pages.)

    Being that this has already happened a handful of times in under a week, I'm concerned that there is an issue needing to be addressed. I grabbed what were the latest drivers at the time of the install.

    I've attached the results from the diagnostic tool provided here.

    If there is any other information required, please let me know and I will endeavor to provide. Thank you for whatever assistance you may be able to render with this issue.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Crashes indicate a possible issue with the windows installation. Please post this report before we begin: Windows Genuine & Activation Issue Posting Instructions
      My Computer


  3. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Oh, lawd. An installation issue? I wish I had known that before I spent this past week reinstalling everything after the format.

    It would make a certain amount of sense though. The disc is the one that came with my brother's store-bought rig and, with past installs, I always had to call an 800 number and punch in the key, then copy over a code it gave me to activate. This time around, it started out as activated despite the partition having been clean.

    Definitely not expected, but as everything seemed to be working and I didn't see any obvious method of clearing an activation to redo it, I ran with the ball.

    At any rate, here is a copy of the report as requested.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {3B589BE1-7503-4E7B-9C87-43AA6893E352}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3B589BE1-7503-4E7B-9C87-43AA6893E352}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-1012929238-3562536865-1550196957</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP35-DS3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F4a</Version><SMBIOSVersion major="2" minor="4"/><Date>20080729000000.000000+000</Date></BIOS><HWID>DC3B3B07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-1822013
    Installation ID: 021501911476285852024504614716619040637855403941034612
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 7/6/2013 5:57:33 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: PgAAAAIABgABAAEAAQADAAAAAgABAAEAonael+5rU13iG1rZZP6I/QiFwo9m2jQIm1fyruQuVdWELTZ2zDE=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        CpuPm
      SLIC            DELL          QA09
      My Computer


  4. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #4

    What brand of motherboard are you using.
      My Computer


  5. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Layback Bear said:
    What brand of motherboard are you using.
    Gigabyte GA-EP35-DS3R
      My Computer


  6. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #6

    That makes that installation counterfeit.
    You have a Dell slic with a retail motherboard gigabyte motherboard. No can do.
    Could you post where you got your Ultimate Windows 7. There are places out there that are selling counterfeit copies. Sometimes Microsoft can help.
      My Computer


  7. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #7

    As I said above, the disc is the one that came with my brother's store-bought rig. Was it a Dell? I couldn't say without asking, which isn't an option at 1:30 AM.

    As I also said earlier, this same disc has performed flawlessly for years now, which makes me kind of quirk a brow at the thought that it might have suddenly decided to go on strike over a motherboard that it has cooperated with for so long.

    Is there something else which could be causing these BSOD after a fresh install?
      My Computer


  8. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #8

    Well I will have some others take a look at this thread and see if they can help you straighten things out. If their is a proper way of fixing this we have people that can guide you along. Just hang in there for a while it's getting late.
      My Computer


  9. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #9

    I have left a request for help with a expert on such matters. He is offline at the present time. He has analyze thousands of these types of logs. Just hang in there.
      My Computer


  10. Posts : 6
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Layback Bear said:
    Well I will have some others take a look at this thread and see if they can help you straighten things out. If their is a proper way of fixing this we have people that can guide you along. Just hang in there for a while it's getting late.
    Understood. It's not a critical emergency yet, so there's no problem in waiting to see about getting this taken care of properly.

    Thank you for your time and assistance thus far.
      My Computer


 
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