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Windows 7: Crashing/Freezing/BSOD on Fresh Install

06 Jul 2013   #1

Windows 7 Enterprise x64
 
 
Crashing/Freezing/BSOD on Fresh Install

I have a custom build PC that i've been using since Feb 2012 and up until a few weeks ago it had been working great. Randomly I started to notice that it would crash and BSOD at random times maybe 2-3 times a week. This would happen overnight or immediately after i was finished watching a movie (streamed to my Apple TV 3 in the living room). I don't do much gaming/HD graphics on my PC. I finally had enough and decided to reimage the original drive (Corsair F60 SSD - 60GB) but it immediatly BSOD once the base Windows 7 Ent image was loaded. I purchased a new drive (SanDisk Extreme SSD - 120GB), reimaged, was able to load the MB drivers and utilities but failed halfway through the Windows Updates.

For the past week and a half I've done a TON of things to troubleshoot and determine what's wrong but the crashing and BSOD is still very random and inconsistent. I've since reimaged about 5 times, each time installing fewer drivers and applications. I've updated the BIOS to the latest version, reset to default BIOS settings, and removed the battery to clear CMOS, swapped RAM to different sockets, ran a memory test overnight (no errors), removed all extra hard drives, checked the PSU voltage, and temps are normal.

I have been using the PC for the past 30mins or so with no issues but it seems as if i open Youtube to watch a video or tutorial then it will freeze and crash. I simply can't pinpoint the issue

My System SpecsSystem Spec
.

06 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Welcome to the forums Tucker68,

Code:
BugCheck 124, {0, fffffa80078f8028, be200000, 5110a}

Probably caused by : GenuineIntel
Code:
Usual causes:  Hardware, Incompatibility, May be driver corruption
Code:
2: kd> !errrec fffffa80078f8028
===============================================================================
Common Platform Error Record @ fffffa80078f8028
-------------------------------------------------------------------------------
Record Id     : 01ce7a1a767a2da2
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 7/6/2013 7:32:33 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa80078f80a8
Section       @ fffffa80078f8180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000206a7
Processor ID  : 0x0000000000000004

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa80078f80f0
Section       @ fffffa80078f8240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000004
CPU Id        : a7 06 02 00 00 08 10 04 - bf e3 9a 1f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa80078f8240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80078f8138
Section       @ fffffa80078f82c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 2 Bank 7)
  Status      : 0xbe2000000005110a
  Address     : 0x000000014cea8880
  Misc.       : 0x0000019080004086
It seems that a error occurred within the Level 2 Cache, I would suggest running the Prime95 test with Small FFT's.Enable "Round off checking" before the test (see first post below tutorial).
My System SpecsSystem Spec
06 Jul 2013   #3

Windows 7 Enterprise x64
 
 

First of all, thank you for taking a look at this! The stress test failed after only a few mins. Of the 5 windows that were running under Prime95, i noticed that CPU#2 did say hardware error unfortunately i didn't get the whole message before it blue screened. I tried running it a second time but the whole thing just froze up and i had to reboot. During the blue screen i did see a message that said "A clock interrupt was not received on a secondary processor within the allocated time interval." Does this mean I have a faulty processor or just an incorrect configuration? Since the PC was first built i've left it at the default settings, no overclocking or anything.
My System SpecsSystem Spec
.


07 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Stop 0x101's, which is the message here: "A clock interrupt was not received on a secondary processor within the allocated time interval", are almost always related to the processor, and since it failed the test within the first few minutes and also created a BSOD, then unfortunately you most likely have a faulty CPU.

The results.txt log for Prime95 may have been saved within the Prime95 program folder, to reach this folder, follow these steps:
  1. Right-click the Prime95 program
  2. Properties
  3. Open File Location
My System SpecsSystem Spec
08 Jul 2013   #5

Windows 7 Enterprise x64
 
 

I'm not sure if this changes anything but I started to look into the warranty process with Intel and they "advised" that I run their diagnostic tool first. I ran it and of course it passed easily, but appeared to be just checking settings. After that I decided to give prime95 another go, at least until I got a results file. This time it ran for a solid 10-11 hours and passed all of the tests. I got home from work today and it was and the black BIOS loading screen with a message that said "Overclocking Failed: Press F1 to Run Setup". I found it odd that it all of a sudden ran for 10+ hours straight which makes me wonder if it was a false diagnosis. Thanks again.
My System SpecsSystem Spec
09 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Do you have any overclocking enabled? If so, I would restore the default settings within the BIOS.

I would recommend running the Intel stress test for the CPU, there's three different tests, and the longest test is only around 20 minutes long:
I still have a feeling you have a CPU related problem.
My System SpecsSystem Spec
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 Crashing/Freezing/BSOD on Fresh Install




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