BSOD at odd times, also freezes that require forced shutdown


  1. Posts : 3
    windows 7 home
       #1

    BSOD at odd times, also freezes that require forced shutdown


    The freezes started a few days ago, then shut downs at odd times with bsod info available upon reboot. I don't know if they are related but presume so. Any help is most appreciated.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Is the firmware for your SSD up-to-date?

    Check for one and see if the stability returns.

    Security App
    Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

    Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

    Microsoft Security Essentials for Windows
    MalwareBytes Free

       Information

    • Do not start the free trial of MalwareBytes, unselect that option when prompted.

    • Update and make full scans with both separately.


    Virus check
    Scan your system with the following:

    Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

    ESET online scanner - Online Virus Scanner Eset

    Windows Defender Offline (optional)/in case above two show infection) - Run Windows Defender Offline

    Hard Drive/Storage
    Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

    For how to upload a screenshot or file, read here

    Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

    For errors on your Hard drive(s): Disk Check

    Start up
    Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

    Performing a Clean Startup
    Startup Programs - Change

    SFC /scannow

    1. Click Start
    2. In the search box, type Command Prompt
    3. In the list that appears, right-click on cmd.exe and choose Run as administrator
    4. In the command window that opens, type
    Code:
    sfc /scannow
    5. Hit enter
    System File Checker

    System Temperature

    Ensure that there are no heat issues, For monitoring heat of the system use Piriform - Speccy or Hardware Monitor

    Memtest86+
    Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
    How to test and diagnose RAM issues with Memtest86+

       Note
    Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

       Tip
    Do this test overnight.

    BSOD BUGCHECK SUMMARY
    Code:
    Debug session time: Sat Jul  6 23:25:59.088 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 0:27:00.994
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
    Probably caused by : SRTSP64.SYS ( SRTSP64+40ce1 )
    BugCheck 19, {21, fffff8a00a99f000, 1010, 10000001010}
    BugCheck Info: BAD_POOL_HEADER (19)
    Bugcheck code 00000019
    Arguments: 
    Arg1: 0000000000000021, the data following the pool block being freed is corrupt.  Typically this means the consumer (call stack ) has overrun the block.
    Arg2: fffff8a00a99f000, The pool pointer being freed.
    Arg3: 0000000000001010, The number of bytes allocated for the pool block.
    Arg4: 0000010000001010, The corrupted value found following the pool block.
    BUGCHECK_STR:  0x19_21
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x19_21_SRTSP64+40ce1
    MaxSpeed:     3100
    CurrentSpeed: 3090
    BiosVersion = P03-A3
    BiosReleaseDate = 04/18/2012
    SystemManufacturer = Gateway
    SystemProductName = DX4860
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sat Jul  6 22:58:00.394 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 0:06:06.299
    *** WARNING: Unable to verify timestamp for SRTSP64.SYS
    *** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
    Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
    BugCheck 19, {3, fffffa800aeca7e0, fffffa800aeca7e0, fffffb800aeca7e0}
    BugCheck Info: BAD_POOL_HEADER (19)
    Bugcheck code 00000019
    Arguments: 
    Arg1: 0000000000000003, the pool freelist is corrupt.
    Arg2: fffffa800aeca7e0, the pool entry being checked.
    Arg3: fffffa800aeca7e0, the read back flink freelist value (should be the same as 2).
    Arg4: fffffb800aeca7e0, the read back blink freelist value (should be the same as 2).
    BUGCHECK_STR:  0x19_3
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a53
    MaxSpeed:     3100
    CurrentSpeed: 3090
    BiosVersion = P03-A3
    BiosReleaseDate = 04/18/2012
    SystemManufacturer = Gateway
    SystemProductName = DX4860
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sat Jul  6 06:45:52.554 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 0:06:46.865
    Probably caused by : Ntfs.sys ( Ntfs!NtfsFcbTableCompare+3 )
    BugCheck 24, {1904fb, fffff88002c807d8, fffff88002c80030, fffff88001904a53}
    BugCheck Info: NTFS_FILE_SYSTEM (24)
    Bugcheck code 00000024
    Arguments: 
    Arg1: 00000000001904fb
    Arg2: fffff88002c807d8
    Arg3: fffff88002c80030
    Arg4: fffff88001904a53
    PROCESS_NAME:  svchost.exe
    BUGCHECK_STR:  0x24
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsFcbTableCompare+3
    MaxSpeed:     3100
    CurrentSpeed: 3090
    BiosVersion = P03-A3
    BiosReleaseDate = 04/18/2012
    SystemManufacturer = Gateway
    SystemProductName = DX4860
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sat Jul  6 06:38:07.586 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 2:38:31.881
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by : iaStor.sys ( iaStor+7626c )
    BugCheck 7F, {8, 80050033, 406f8, fffff880012cc26c}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Bugcheck code 0000007F
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000406f8
    Arg4: fffff880012cc26c
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x7f_8_iaStor+7626c
    MaxSpeed:     3100
    CurrentSpeed: 3090
    BiosVersion = P03-A3
    BiosReleaseDate = 04/18/2012
    SystemManufacturer = Gateway
    SystemProductName = DX4860
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Sat Jul  6 03:38:50.088 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 0:04:27.009
    Probably caused by : CI.dll ( CI!I_ReloadCatalogs+14a )
    BugCheck 50, {fffffb800b4d17d0, 1, fffff80002ec7aee, 7}
    BugCheck Info: PAGE_FAULT_IN_NONPAGED_AREA (50)
    Bugcheck code 00000050
    Arguments: 
    Arg1: fffffb800b4d17d0, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff80002ec7aee, If non-zero, the instruction address which referenced the bad memory
    	address.
    Arg4: 0000000000000007, (reserved)
    BUGCHECK_STR:  0x50
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x50_CI!I_ReloadCatalogs+14a
    MaxSpeed:     3100
    CurrentSpeed: 3090
    BiosVersion = P03-A3
    BiosReleaseDate = 04/18/2012
    SystemManufacturer = Gateway
    SystemProductName = DX4860
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Debug session time: Fri Jul  5 11:20:40.147 2013 (UTC + 6:00)
    Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
    System Uptime: 0 days 7:21:18.053
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
    Probably caused by : iaStor.sys ( iaStor+7626c )
    BugCheck 7F, {8, 80050033, 406f8, fffff8800128f26c}
    BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
    Bugcheck code 0000007F
    Arguments: 
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000406f8
    Arg4: fffff8800128f26c
    BUGCHECK_STR:  0x7f_8
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x7f_8_iaStor+7626c
    MaxSpeed:     3100
    CurrentSpeed: 3090
    BiosVersion = P03-A3
    BiosReleaseDate = 04/18/2012
    SystemManufacturer = Gateway
    SystemProductName = DX4860
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


 

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