BSOD ntoskrnl.exe, dxgmms1.sys and others

canadaa · 01 Aug 2013

No BSOD since. (~two weeks of verifier).

Arc · 01 Aug 2013

OK, you may disable verifier and run the computer normally :)

canadaa · 02 Aug 2013

Arc said:

OK, you may disable verifier and run the computer normally :)

Already did, a week ago.

canadaa · 16 Aug 2013

I don't really know what to say, after one month of normal and smooth usage, I started to get BSODs again.
(I tried some AV software though, because I couldn't install MSE, but I uninstalled them already.)

Right now I am preparing a clean windows 7 install, I hope I can get rid of the problem. (I downloaded the most recent drivers already).

Arc · 16 Aug 2013

Code:

BugCheck 1000007E, {ffffffffc0000005, fffff88004820ff3, fffff8800604c698, fffff8800604bef0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+a3 )

Followup: MachineOwner
----------------------------------------------------------------------------------
BugCheck 3B, {c0000005, fffff88004968d95, fffff88008bd8750, 0}

Probably caused by : atikmdag.sys ( atikmdag+14bd95 )

Followup: MachineOwner
---------

So it is related with your Display/Graphics. Uninstall the existing display driver using AMD Catalyst Un-install Utility . Then install a fresh copy of your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

canadaa · 16 Aug 2013

If you check the previous page, you can see that I already tried this.

Arc · 16 Aug 2013

canadaa said:

If you check the previous page, you can see that I already tried this.

Yes, you have tried. I know. But if display is failing, these are the places where the reason is to be searched....

Or simply change the GPU first, and then, depending on th condition, the PSU too.

canadaa · 16 Aug 2013

I tried to boot up a Windows 7 Ultimate SP1 64bit DVD just now, to make a clean install. However, I got an error:
An unexpected I/O error has occurred when installing Windows 7- Error 0xc00000e9
No USB HDD or pen-drive was plugged in and the DVD is working on my laptop.
Possible connection?

Edit: It is working if I use an USB win7 installer (created from the same ISO image as the DVD)

Arc said:

Yes, you have tried. I know. But if display is failing, these are the places where the reason is to be searched....

Or simply change the GPU first, and then, depending on th condition, the PSU too.

I would like to, but I don't have any spare VGA/PSU.

gregrocker · 16 Aug 2013

Your specs say Enterprise, now you say you're trying install with Ultimate now? Which version do you own?

Test your HD with the maker's HD Diagnostics extended CD scan, followed by a full Disk Check.

If HD passes both, boot the installer to wipe the HD with Diskpart Clean Command, then begin install. Unplug all other HD's.

Links to these are in the Troubleshooting and Clean Reinstall tutorials in my signature below. If you'll stick with those same steps in reinstall tutorial you will get and keep a perfect install.

canadaa · 16 Aug 2013

gregrocker said:

Your specs say Enterprise, now you say you're trying install with Ultimate now? Which version do you own?

Test your HD with the maker's HD Diagnostics extended CD scan, followed by a full Disk Check.

If HD passes both, boot the installer to wipe the HD with Diskpart Clean Command, then begin install. Unplug all other HD's.

Links to these are in the Troubleshooting and Clean Reinstall tutorials in my signature below. If you'll stick with those same steps in reinstall tutorial you will get and keep a perfect install.

I already reinstalled the OS : ( (not as you suggested, but with partition formatting), I own a Win7 Professional 64bit, but I use it on my laptop, so..
I am going to run the WD HD Diag (Diag504fCD.iso).