Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD ntoskrnl.exe, dxgmms1.sys and others

07 Jul 2013   #1

Windows 7 Enterprise 64-bit SP1
 
 
BSOD ntoskrnl.exe, dxgmms1.sys and others

Hi!

I had a tons of various BSOD, still can't figure out the cause. It happens randomly (but I get most frequently when I play, for example Battlefied 3), got some when I was away from my PC.
I tried already:
- Memtest86: 8 hours run, no error
- Windows Memory Diag, no error
- Windows 7 Reinstall
- Newer ATi driver (and after the win reinstall, I installed the newest drivers I can get)
- Uninstall Avast!
- Installing Microsoft driver to my sound card
- Disable my onboard soundcard and use my USB one (C-Media)

When I first tried driver verifier It got a problem with daemon tools's driver, had to disable it, I didn't try it since.

I had some problem with the SF tool, got an exception when it tried to copy the update log.
I lost half of my memory dumps, becouse I ran CCleaner recently and forgot to turn off the dump clean.

Thank you in advance for your help!

Edit:
- Never overlocked anything.
- Ran Check disk on my drivers, got no error
- Sea Tools, short drive self test, all Pass
My Power Supply: HKC USP5565 ver2.2 (Maximum power: 565 W )


My System SpecsSystem Spec
.

07 Jul 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Disabling it is not enough. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
Two avast drivers viz aswrdr2.sys and aswtdi.sys are causing huge problems there. You are saying that you have uninstalled Avast? Its required. Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Some game specific crashes are there, caused by battlefield.
Code:
FAILURE_BUCKET_ID:  X64_RAISED_IRQL_FAULT_bf3.exe_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_RAISED_IRQL_FAULT_bf3.exe_nt!KiSystemServiceExit+245
Contract the game developer. There must be some settings or latest patches to run that game good on your system.

Always try use the up-to-date display driver, unless it is a faulty one.
Code:
fffff880`07228000 fffff880`07d3e000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Dec 20 02:08:55 2012 (50D225DF)
    CheckSum:         00AC6529
    ImageSize:        00B16000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
At least 30% extra is safe. Also let us know the wattage of your PSU.
__________________________________________________________________________
BSOD ANALYSIS:
Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800813ecee, fffff88003cbb6a8, fffff88003cbaf00}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForPreparation+22 )

Followup: MachineOwner
--------------------------------------------------------------------
BugCheck 4A, {76d0167a, 2, 0, fffff88009345ca0}

Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )

Followup: MachineOwner
-----------------------------------------------------------------------
BugCheck 1000007E, {ffffffffc0000005, fffff88006b107e1, fffff880031bcb78, fffff880031bc3d0}

Probably caused by : aswrdr2.sys ( aswrdr2+27e1 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
07 Jul 2013   #3

Windows 7 Enterprise 64-bit SP1
 
 

Thank you for your reply, now I am working on it, I will keep you updated.

I uninstalled Avast! a week ago, reinstalled when I got BSODs despite I had no Antivirus.
I had no SPTD to begin with, but I uninstalled daemon tools now. (What should I use instead? I always used daemon.)

My PSU: HKC USP5565 ver2.2 (Maximum power: 565 W )
I calculated ~388W

My Speccy, without heavy load, but I never experienced high values:
My System SpecsSystem Spec
.


07 Jul 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Speccy looks good. It is not overheating.

With or without SPTD, Daemon tools is a crasher. I would suggest you to use 7-zip or winrar instead. They can extract any ISO file.

If you have avast .... uninstall it.
My System SpecsSystem Spec
07 Jul 2013   #5

Windows 7 Enterprise 64-bit SP1
 
 

I uninstalled Avast!, it is not like I am stick to it. Right now I am installing the vga driver as you suggested (driver only).

Sometimes I can play a day without a BSOD, so maybe this discussion will be drawn out.
My System SpecsSystem Spec
08 Jul 2013   #6

Windows 7 Enterprise 64-bit SP1
 
 

I got no BSOD since the daemon/avast uninstall and the vga driver reinstall. I will mark the thread as solved in a few days.

Thanks.

Edit:
I am using Virtual CloneDrive as an alternative to Daemon. (http://virtual-clonedrive.en.softonic.com/)
My System SpecsSystem Spec
09 Jul 2013   #7

Windows 7 Enterprise 64-bit SP1
 
 

Right when I thought everything is ok.
IRQL_GT_ZERO_AT_SYSTEM_SERVICE 0x0000004a ntoskrnl.exe+7f1c0

My System SpecsSystem Spec
09 Jul 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
13 Jul 2013   #9

Windows 7 Enterprise 64-bit SP1
 
 

I didn't got a BSOD since I enabled driver verifier (enabled it right after your answer).
Interesting.
My System SpecsSystem Spec
13 Jul 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

First make it sure that the verifier is actually running. Run the following command in a command prompt ....
  • verifier /query
If the DV is actually running and the PC is being normally used, and still there is no BSOD, it at least somehow minimizes the chance of a driver caused BSOD. So disable DV in that situation, and let us know how the computer is running.


BTW, I will not go with VirtualCloneDrive or any other program as an alternative of Daemon tools; as it works at the same way. It puts a similar SCSI adapter like SPTD. Better I'd use either 7-zip or winrar, which can extract any iso image file, and thus does the job. Moreover, for a desktop PC, it is good to use a real ODD, not any emaluator one. Those are thoughts of netbooks.
My System SpecsSystem Spec
Reply

 BSOD ntoskrnl.exe, dxgmms1.sys and others




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:01 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33