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Windows 7: Random BSOD and freezes during use

07 Jul 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Random BSOD and freezes during use

Hey everyone, I've been having some occasional BSOD's for the past month or so, and occasionally my computer will freeze on desktop or with whatever windows are open. I've updated the video drivers and even updated the BIOS safely, since I read something on here about how it could perhaps help my issue. Anyway, here is my SF Diagnostic Tool results attached to my post, help would be greatly appreciated!

My System SpecsSystem Spec
.

07 Jul 2013   #2

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

All the BSods are 101's and because a minidump won't be enough to troubleshoot them properly it leaves two options, the first option is for you to upload a kernel dump. The second option is guessing. I'm bored at the moment so lets start with option two:

1, Update the following drivers:

JMicron JMB36X Controller
fffff880`0100b000 fffff880`01029000 jraid Thu Aug 13 10:10:27 2009 (4A83CA73)

Intel(R) PCH SATA AHCI Controller
fffff880`010b1000 fffff880`011cd000 iaStor Fri Jun 05 03:53:40 2009 (4A287AA4)

NEC Electronics USB 3.0
fffff880`04200000 fffff880`04230000 nusb3xhc Fri Jan 22 04:22:21 2010 (4B5919ED)
fffff880`04501000 fffff880`04519000 nusb3hub Fri Jan 22 04:22:18 2010 (4B5919EA)

Realtek PCIe GBE Family Controller
fffff880`04a00000 fffff880`04a85000 Rt64win7 Fri Jun 10 08:33:15 2011 (4DF1BAAB)

VIA High Definition Audio Driver
fffff880`06205000 fffff880`063a4000 viahduaa Thu Sep 17 13:04:15 2009 (4AB217AF)

Asus ATK0110 ACPI Utility
fffff880`043f7000 fffff880`043ff000 ASACPI Thu Jul 16 05:31:29 2009 (4A5E9F11)

3, Use the Avast Uninstall Utility to completely uninstall Avast and then download and install Microsoft Security Essentials.

I think these are the most likely causes of the BSoDs (In order):
Asus ATK0110 ACPI Utility
JMicron JMB36X Controller
Avast
My System SpecsSystem Spec
07 Jul 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Tobias View Post
All the BSods are 101's and because a minidump won't be enough to troubleshoot them properly it leaves two options, the first option is for you to upload a kernel dump. The second option is guessing. I'm bored at the moment so lets start with option two:

1, Update the following drivers:

JMicron JMB36X Controller
fffff880`0100b000 fffff880`01029000 jraid Thu Aug 13 10:10:27 2009 (4A83CA73)

Intel(R) PCH SATA AHCI Controller
fffff880`010b1000 fffff880`011cd000 iaStor Fri Jun 05 03:53:40 2009 (4A287AA4)

NEC Electronics USB 3.0
fffff880`04200000 fffff880`04230000 nusb3xhc Fri Jan 22 04:22:21 2010 (4B5919ED)
fffff880`04501000 fffff880`04519000 nusb3hub Fri Jan 22 04:22:18 2010 (4B5919EA)

Realtek PCIe GBE Family Controller
fffff880`04a00000 fffff880`04a85000 Rt64win7 Fri Jun 10 08:33:15 2011 (4DF1BAAB)

VIA High Definition Audio Driver
fffff880`06205000 fffff880`063a4000 viahduaa Thu Sep 17 13:04:15 2009 (4AB217AF)

Asus ATK0110 ACPI Utility
fffff880`043f7000 fffff880`043ff000 ASACPI Thu Jul 16 05:31:29 2009 (4A5E9F11)

3, Use the Avast Uninstall Utility to completely uninstall Avast and then download and install Microsoft Security Essentials.

I think these are the most likely causes of the BSoDs (In order):
Asus ATK0110 ACPI Utility
JMicron JMB36X Controller
Avast

I updated the JMicron JMB36X Controller driver and switched to Microsoft Security Essentials too, but I'm finding it difficult to locate what exact drivers I need for the other things, and how to install them. Do I uninstall the driver first, then reinstall the new one? I found the same drivers I already have on the ASUS page here:

ASUSTeK Computer Inc. -Support- Drivers and Download Tools
My System SpecsSystem Spec
.


10 Jul 2013   #4

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I changed the dump to Kernel and experienced another BSOD and got the Kernel file stored. It is a pretty large file, so I don't know how I would share it with someone. Anyway, I'm a bit novice when it comes to locating and installing drivers of that sort, so if someone could help me with that, that would be much appreciated
My System SpecsSystem Spec
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