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Windows 7: Two BSOD while web browsing, error 1000007e

07 Jul 2013   #1

Windows 7
 
 
Two BSOD while web browsing, error 1000007e

Today I got 2 BSOD errors in pretty close succession. I wasnt doing anything out of the ordinary. I had few applications open (notepad++, chrome mainly and some background programs). Normally I would dismiss a BSOD as they dont happen very often, but that fact that this happened twice in a row is making me a bit paranoid.

Im not exactly sure what the first error was, but the details of the second time is below.

Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.256.1
  Locale ID:	1033

Additional information about the problem:
  BCCode:	1000007e
  BCP1:	FFFFFFFFC0000005
  BCP2:	FFFFF8800174DD6E
  BCP3:	FFFFF88002DD8908
  BCP4:	FFFFF88002DD8160
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\070713-29437-01.dmp
  C:\Users\Robert\AppData\Local\Temp\WER-73429-0.sysdata.xml

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My Dump from the sevenForums Diagnostics Tool is attached.

Thanks!

My System SpecsSystem Spec
.

07 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Security App
Crashes indicate Norton being a possible cause. Remove Norton and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials for Windows
MalwareBytes Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.

  • Update and make full scans with both separately.

Virus check
Scan your system with the following:

Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

ESET online scanner - Online Virus Scanner Eset

Windows Defender Offline (optional)/in case above two show infection) - Run Windows Defender Offline

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Performing a Clean Startup
Startup Programs - Change

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

For errors on your Hard drive(s): Disk Check

Daemon Tools/Alcohol %
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows 7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative many people recommend the use of Total Mounter or Magic ISO

Get the latest version of your VMware software installed. If no later version is available, please uninstall the software till your BSOD's stop.
Code:
VMNET.SYS                   Thu May 22 16:33:54 2008 (48354C12)
vmnetadapter.sys            Thu May 22 16:33:57 2008 (48354C15)
vmnetbridge.sys             Thu May 22 16:34:05 2008 (48354C1D)
vmnetuserif.sys             Wed Oct 21 03:12:04 2009 (4ADE27A4)
vmx86.sys                   Wed Oct 21 04:18:40 2009 (4ADE3740)
vpcnfltr.sys                Sat Nov 20 17:35:20 2010 (4CE7B278)
vpcusb.sys                  Sat Nov 20 17:35:31 2010 (4CE7B283)
vpchbus.sys                 Sat Nov 20 17:35:38 2010 (4CE7B28A)
vpcvmm.sys                  Sat Nov 20 17:35:48 2010 (4CE7B294)
Note   Note
Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).


SFC /scannow

1. Click Start
2. In the search box, type Command Prompt
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type
Code:
sfc /scannow
5. Hit enter
System File Checker

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
How to test and diagnose RAM issues with Memtest86+
Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.

BSOD BUGCHECK SUMMARY
Code:
Debug session time: Mon Jul  8 07:09:55.812 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:28:07.733
*** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
Probably caused by : volsnap.sys ( volsnap+19d6e )
BugCheck 1000007E, {ffffffffc0000005, fffff8800174dd6e, fffff88002dd8908, fffff88002dd8160}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800174dd6e, The address that the exception occurred at
Arg3: fffff88002dd8908, Exception Record Address
Arg4: fffff88002dd8160, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x7E_volsnap+19d6e
MaxSpeed:     2930
CurrentSpeed: 2940
BiosVersion = 0202   
BiosReleaseDate = 12/04/2008
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Debug session time: Mon Jul  8 06:40:47.054 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 8:42:28.990
*** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
Probably caused by : volsnap.sys ( volsnap+19d6e )
BugCheck 1000007E, {ffffffffc0000005, fffff8800178bd6e, fffff880067ae908, fffff880067ae160}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800178bd6e, The address that the exception occurred at
Arg3: fffff880067ae908, Exception Record Address
Arg4: fffff880067ae160, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x7E_volsnap+19d6e
MaxSpeed:     2930
CurrentSpeed: 2940
BiosVersion = 0202   
BiosReleaseDate = 12/04/2008
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Debug session time: Sun Jul  7 21:56:52.212 2013 (UTC + 6:00)
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
System Uptime: 0 days 0:11:47.149
*** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
Probably caused by : volsnap.sys ( volsnap+19d6e )
BugCheck 1000007E, {ffffffffc0000005, fffff880013bdd6e, fffff8800a966908, fffff8800a966160}
BugCheck Info: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
Bugcheck code 1000007E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880013bdd6e, The address that the exception occurred at
Arg3: fffff8800a966908, Exception Record Address
Arg4: fffff8800a966160, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
DEFAULT_BUCKET_ID:  NULL_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x7E_volsnap+19d6e
MaxSpeed:     2930
CurrentSpeed: 2940
BiosVersion = 0202   
BiosReleaseDate = 12/04/2008
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
My System SpecsSystem Spec
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 Two BSOD while web browsing, error 1000007e





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