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Windows 7: BSOD when removing USB serial adapter


08 Jul 2013   #1

Windows 7 Ultimate x64
 
 
BSOD when removing USB serial adapter

Hi,

I was using SecureCRT with USB Serial adapter (Keyspan USA19H), then I removed the adapter with session active in SecureCRT app and the notebook crashed. This happened a couple of times.

Please, help fix this issue.

Thanks.
Rodrigo

My System SpecsSystem Spec
.

08 Jul 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did you ever see this thread
BSOD Pinnacle Studio 16
My System SpecsSystem Spec
08 Jul 2013   #3

Windows 7 Ultimate x64
 
 

Yes and I tried once, and it was unssuccesful. The board was borrowed and I dont have it anymore. I couldn't do anything then.
My System SpecsSystem Spec
.


08 Jul 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Welcome to the forums damico,

Code:
BugCheck 1000007E, {ffffffffc0000005, fffff8800def8be8, fffff880009e2788, fffff880009e1fe0}

Probably caused by : USA19Hx64p.SYS ( USA19Hx64p+2be8 )
Code:
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control
Code:
0: kd>lmvm fslx
start             end                 module name
fffff880`04221000 fffff880`042aa000   fslx     T (no symbols)           
    Loaded symbol image file: fslx.sys
    Image path: \SystemRoot\system32\drivers\fslx.sys
    Image name: fslx.sys
    Timestamp:        Fri Jul 20 10:28:56 2012 (500924D8)
    CheckSum:         00071845
    ImageSize:        00089000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Altiris FSL System driver seems to be a possible cause, please update the driver or associated program from here - Configuration Management & Computer Inventory | Symantec

Code:
0: kd> lmvm USA19Hx64p
start             end                 module name
fffff880`0def6000 fffff880`0defec00   USA19Hx64p T (no symbols)           
    Loaded symbol image file: USA19Hx64p.SYS
    Image path: \SystemRoot\system32\DRIVERS\USA19Hx64p.SYS
    Image name: USA19Hx64p.SYS
    Timestamp:        Tue Oct 23 22:19:44 2007 (471E6570)
    CheckSum:         0001274E
    ImageSize:        00008C00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Your Keyspan USB Serial Adapter driver seems to be a possible cause, and is very outdated, please check for any driver updates from the Keyspan support page. The driver is dated before the release of Windows 7, and thereby may not be compatible with the operating system.
My System SpecsSystem Spec
10 Jul 2013   #5

Windows 7 Ultimate x64
 
 

Thanks for your support. I tried to find newer drivers for this 2 application/hardware, but I have the latest installed.

For the driver of USB Serial Adapter, I sent an email to the company, and I'm waiting an answer.
My System SpecsSystem Spec
10 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Okay, that's good to know, please post back if you make any progress with the company
My System SpecsSystem Spec
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 BSOD when removing USB serial adapter




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