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Windows 7: BSOD process or thread crucial to system operation has ended


08 Jul 2013   #1

Windows 7 Professional SP1 64-bit
 
 
BSOD process or thread crucial to system operation has ended

I've getting occasional BSOD lately. They sometime occur only a day a part, sometimes a week. It started I'd say a month or so ago, which was also couple weeks after I had reinstalled Windows 7, which I did after an uninstall of Office 2013 seemed to have not completed correctly, and had also never gotten most of the preinstalled junk of this laptop anyways. I think I installed all the necessary drivers. All hardware functions correctly and nothing is missing in Device Manager.

Every time it is the same message "A process or thread crucial to system operation has unexpectedly ended". So far I have ran scans with MSE, MBAM Pro, and WDO, which have found no signs of viruses or other malware. I have run sfc /scannow, checkdisk and every scan that Seatools has. No problems have been detected with the harddrive, sfc found no integrity errors. Last night I had memtest86+ running off of a usb drive run for 7 passes. No errors were found. I went through Event Viewer and found nothing that seemed related. I checked and all my drivers seem to be up to date.

I hope I included all necessary information. My system specs are up to date. The three dumps I have are attached below. I had deleted the older ones with ccleaner without thinking. If I left out anything, let me know. Its been a while, since I've done much troubleshooting on a computer, so I might be overlooking something.

Attachment 275670

EDIT: Sorry, I didn't see about the diagnostic tool (which seems amazing btw) until after starting the thread. Here is the requested zip.

Attachment 275673


My System SpecsSystem Spec
.

08 Jul 2013   #2

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Your BSODs are hard drive related

bsod F4

Use the link below to test your hard drive

SeaTools for Windows | Seagate
My System SpecsSystem Spec
08 Jul 2013   #3

Windows 7 Professional SP1 64-bit
 
 

I've already run every test seatools has and found no issues, but will do so again immediately after posting this. Question: my computer has a HDD protection feature that stops the hard drive when a vibration is detected. I noticed that at least one crash happened when bumping my knee on my desk. Could that be causing it?
My System SpecsSystem Spec
.


08 Jul 2013   #4

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Could be. Also run these two things after you run the test

1st Test :

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Type the command below

chkdsk /F /R
press [ENTER]

When you type chkdsk /F /R you will get this message

Code:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

When you type " Y " and press [Enter] you get this message below

Code:
This volume will be checked the next time the system restarts.

C:\Windows\system32>
Close the command prompt window by typing exit and press [enter] Restart the PC manually .

When you're back inside Windows. Open up Powershell by clicking on type Powershell inside and press [ENTER] . Inside the Powershell paste the command below

Code:
get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
and Press [Enter] upload the CHKDSKResults.txt file

Note   Note
To paste inside the Powershell window press on the right click button on the mouse



2nd Test:

Open up an Elevated Command Prompt. Click on in type CMD . Right click on CMD under Programs (1) choose . On the User Access Control window click on the Yes button . Command Prompt opens up to C:\Windows\System32>_

Type the command below

SFC /SCANNOW and press [ENTER]

Note   Note
There is a space after the letter C in SFC
My System SpecsSystem Spec
08 Jul 2013   #5

Windows 7 Professional SP1 64-bit
 
 

Thank you for the fast and detailed replies. I've done the SMART and Short DST so far, and I'm doing the long generic, which will take a couple hours at least. I'll do the other test after that finishes. Another question: could it be a connection problem? I.E. could removing the hard drive, putting it back in, and making sure it is in securely, possibly help?
My System SpecsSystem Spec
08 Jul 2013   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Hi Petey7,

Code:
BugCheck F4, {3, fffffa8007424b30, fffffa8007424e10, fffff800031d4350}

----- ETW minidump data unavailable-----
Probably caused by : wininit.exe
This bugcheck indicates that a crucial thread or process has been terminated unexpectedly.

Code:
3: kd> !process fffffa8007424b30
GetPointerFromAddress: unable to read from fffff80003105000
PROCESS fffffa8007424b30
    SessionId: none  Cid: 0214    Peb: 7fffffd9000  ParentCid: 0174
    DirBase: 15aaff000  ObjectTable: fffff8a001ab4f90  HandleCount: <Data Not Accessible>
    Image: wininit.exe
    VadRoot fffffa8007421820 Vads 66 Clone 0 Private 535. Modified 9. Locked 2.
    DeviceMap fffff8a000008aa0
    Token                             fffff8a001ab4af0
    ReadMemory error: Cannot get nt!KeMaximumIncrement value.
fffff78000000000: Unable to get shared data
    ElapsedTime                       00:00:00.000
    UserTime                          00:00:00.000
    KernelTime                        00:00:00.000
    QuotaPoolUsage[PagedPool]         105008
    QuotaPoolUsage[NonPagedPool]      10456
    Working Set Sizes (now,min,max)  (1358, 50, 345) (5432KB, 200KB, 1380KB)
    PeakWorkingSetSize                1358
    VirtualSize                       49 Mb
    PeakVirtualSize                   53 Mb
    PageFaultCount                    1633
    MemoryPriority                    BACKGROUND
    BasePriority                      13
    CommitCharge                      651

        *** Error in reading nt!_ETHREAD @ fffffa8007428b50
Okay, what got my attention is the size of the working set, the working set is the amount of virtual memory pages currently within physical memory (RAM). These pages are used to reduce the need for a page fault.

The Minimum Working Set is the number of pages that the Memory Manager attempts to keep in physical memory for that current process, and the Maximum Working Set is the the amount of pages which it attempts to keep no more than.

Now, the current Working Set size has exceeded the maximum amount which should be used, I understand that if the maximum working set size is exceeded then it can degrade system performance. I think there may be a memory leak.

I may wrong about this though, so I'm open to any corrections by anyone.

Code:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
This exception code is usually when device drivers attempt to access and use invalid memory addresses.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
My System SpecsSystem Spec
08 Jul 2013   #7

Windows 7 Professional SP1 64-bit
 
 

Seatools found no problems, chkdsk found no bad sectors, sfc /scannow found no integrity errors again. The requested txt file is below.

Attachment 275707

The driver verifier makes me nervous, but I'll be starting it shortly. Hopefully it will reveal something. I'll be sure to upload any additional minidumps.
My System SpecsSystem Spec
08 Jul 2013   #8

Windows 7 Professional SP1 64-bit
 
 

First time it tried to start after enabling the driver verifier it crashed. Here is the mindump. Hopefully it reveals something.

Attachment 275708

It occurred to me that my graphics driver is the newest one from the Intel site, and not the Toshiba site, which is an older version, and I can't find any details on. Should I switch to the Toshiba driver?
My System SpecsSystem Spec
08 Jul 2013   #9

Windows 7 Ultimate 32-Bit & Windows 7 Ultimate 64-Bit
 
 

Try this driver . Its from the Toshiba's site for your laptop

http://cdgenp01.csd.toshiba.com/cont...C00505400A.exe
My System SpecsSystem Spec
09 Jul 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

With OEM computers, it's always best to go with their drivers, since they usually create specific modifications for the model.

Although, saying that, I've updated from AMD and haven't had any problems.

I'm having a look at your dump file now.
My System SpecsSystem Spec
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 BSOD process or thread crucial to system operation has ended




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