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Windows 7: Multiple Blue Screens Appearing Randomly


08 Jul 2013   #1
pumear

Windows XP 32 bit
 
 
Multiple Blue Screens Appearing Randomly

I've been getting blue screens for a while now. They appear sometimes while I am opening the League of Legends game client and even while I am surfing the web. There does not seem to be an apparent reason for these blue screens, though I have run BlueScreenViewer and it has identified the cause of many of the blue screens to be ntoskrnl.exe. I am pretty bad with computers and need help desperately. I've tried looking up everywhere for solutions to this problem, but none of them have helped. I followed the instructions and uploaded the SF diagnostic tool information.


My System SpecsSystem Spec
08 Jul 2013   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by pumear View Post
I've been getting blue screens for a while now. They appear sometimes while I am opening the League of Legends game client and even while I am surfing the web. There does not seem to be an apparent reason for these blue screens, though I have run BlueScreenViewer and it has identified the cause of many of the blue screens to be ntoskrnl.exe. I am pretty bad with computers and need help desperately. I've tried looking up everywhere for solutions to this problem, but none of them have helped. I followed the instructions and uploaded the SF diagnostic tool information.
Hello there!

Seems like the few files are missing. Make sure you right click and run as administrator. If still it won't work go to C:\Windows\Minidump and upload the files here
My System SpecsSystem Spec
08 Jul 2013   #3
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Welcome to the forums pumear,

Unfortunately, only two files have been uploaded with the folder you attached, please follow these again - Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
08 Jul 2013   #4
pumear

Windows XP 32 bit
 
 

I ran the tool as administrator, but it didn't make a file on my desktop. Will this file work?
My System SpecsSystem Spec
08 Jul 2013   #5
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Please upload the Minidumps manually -

Code:
C:\Windows\Minidump or %systemroot%\Minidump
Please also upload these two files:

MSINFO32:
  1. Start
  2. Run and then type: msinfo32
  3. File, Save
  4. Place the file into a zipped folder
  5. Screenshots and Files - Upload and Post in Seven Forums
Systeminfo.txt
  1. Start
  2. Run and then type: cmd
  3. Right-Click cmd, and then Run as Administrator
  4. Type: systeminfo.exe>C:\systeminfo.txt
The systeminfo file will be located within C:\ directory, please upload using the same instructions as seen in Step #5 for MSINFO32 file.
My System SpecsSystem Spec
08 Jul 2013   #6
pumear

Windows XP 32 bit
 
 

I changed the original file that I uploaded. It has all the minidumps in there.
My System SpecsSystem Spec
08 Jul 2013   #7
pumear

Windows XP 32 bit
 
 

Here is everything, including the minidump files.
My System SpecsSystem Spec
08 Jul 2013   #8
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Thanks for the files, and what AV are you running?

Code:
BugCheck 19, {20, e116f000, e116f340, c680400}

GetUlongFromAddress: unable to read from 805589f0
Probably caused by : ntkrnlpa.exe ( nt!ExFreePoolWithTag+2a0 )
Code:
Usual causes:  Device driver
This bugcheck indicates that a pool header size has become corrupt, the pool header contains information such as the size of allocation by the Memory Manager and any associated pool tags.

Code:
kd> !pool e116f000
Pool page e116f000 region is Unknown
*e116f000 size:  340 previous size:    0  (Allocated) *Ntff
        Pooltag Ntff : FCB_DATA, Binary : ntfs.sys

e116f340 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from 8055c7f0
e116f340 is not a valid small pool allocation, checking large pool...
unable to get pool big page table - either wrong symbols or pool tagging is disabled
e116f340 is freed (or corrupt) pool
Bad previous allocation size @e116f340, last size was 68

***
*** An error (or corruption) in the pool was detected;
*** Pool Region unknown (0xFFFFFFFFE116F340)
Code:
kd> !poolval e116f000
Pool page e116f000 region is Unknown

Validating Pool headers for pool page: e116f000

Pool page [ e116f000 ] is __inVALID.

Analyzing linked list...
[ e116f340 ]: invalid previous size [ 0x48 ] should be [ 0x68 ]


Scanning for single bit errors...
[ e116f340 ]: previous size [ 0x48 ] should be [ 0x68 ]
Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:
information   Information
My System SpecsSystem Spec
08 Jul 2013   #9
pumear

Windows XP 32 bit
 
 

I am now running driver verifier, but the options Force pending I/O requests and IRP Logging did not appear. I was only able to select Standard Settings. What is an AV?
My System SpecsSystem Spec
08 Jul 2013   #10
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Quote   Quote: Originally Posted by pumear View Post
I am now running driver verifier, but the options Force pending I/O requests and IRP Logging did not appear. I was only able to select Standard Settings.
That's interesting, have you tried disabling Driver Verifier and then checking if the settings appear?

If not, then just run Driver Verifier with the settings provided. We could set the settings from a command prompt, however, I don't think there is any option of selecting which drivers to test.
My System SpecsSystem Spec
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 Multiple Blue Screens Appearing Randomly




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