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Windows 7: Multiple BSOD Errors After Opening Several Chrome Tabs or at startup

08 Jul 2013   #1
joeeeyg

64 Bit Windows 7
 
 
Multiple BSOD Errors After Opening Several Chrome Tabs or at startup

I don't know what I did to my laptop, but ever since last week I've been getting BSOD every once in a while while on my laptop. Today was a System Exception Error and yesterday was an error STOP 0X00001E. I did a system restore to about two weeks ago BUT it still occurs, just not with the same frequency. Any help? I'm not sure if it's a driver issue, hardware issue, or software issue. I'm running a Dell XPS 17 Windows 7 Home. Any other info you might need please let me know. I've attached the SF Diagnostics Tool files to this thread. Thank you so much.


edit: updated BSOD error zip


My System SpecsSystem Spec
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08 Jul 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Grab all and post a updated zip please: BSOD - Posting Instructions
My System SpecsSystem Spec
09 Jul 2013   #3
joeeeyg

64 Bit Windows 7
 
 

ok - added the updated zip, hope its okay this time.
My System SpecsSystem Spec
.


09 Jul 2013   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Configure dumps

First, we want to make sure the computer is saving your dump files. Go to Control Panel -> System -> Advanced System Settings -> Startup and Recovery [Settings] Make sure that "Write Debugging Information" is set to Small Memory Dump (256kb) if it is not already. Dump Files - Configure Windows to Create on BSOD

Next, make sure that the folder C:\Windows\Minidump exists. If not, create it (allow permission if asked). Make sure any dumps you want to analyze, whether yours or others', are in this folder. You can ZIP/RAR the files and send them to someone else to analyze as well.

Start up
Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

Performing a Clean Startup
Startup Programs - Change

Security App
Remove Avast! and replace with MSE. Uninstallers (removal tools) for common antivirus software

Microsoft Security Essentials and Malwarebytes are recommended from a strict BSOD perspective. They do not cause blue screens on the system as other AV products do.

Microsoft Security Essentials for Windows
MalwareBytes Free

information   Information
  • Do not start the free trial of MalwareBytes, unselect that option when prompted.

  • Update and make full scans with both separately.

Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

Disk Check
For errors on your Hard drive(s): Disk Check

Virus check
Scan your system with the following:

Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

ESET online scanner - Online Virus Scanner Eset

Windows Defender Offline (optional)/in case above two show infection) - Run Windows Defender Offline

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Piriform - Speccy or Hardware Monitor

Daemon Tools/Alcohol %
Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

As an alternative many people recommend the use of Total Mounter or Magic ISO

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
How to test and diagnose RAM issues with Memtest86+
Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.
My System SpecsSystem Spec
13 Jul 2013   #5
joeeeyg

64 Bit Windows 7
 
 

Ok - So I followed all the steps listed regarding avast and daemon tools, etc. I also followed the steps above to create mini dump files and attached what was inside the folder. Any help? The thing just keeps bluescreening after operating for a few minutes. Please help if you have any ideas, thank you so much.
My System SpecsSystem Spec
13 Jul 2013   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Have you performed the rest of this?
Quote   Quote: Originally Posted by koolkat77 View Post
Hard Drive/Storage
Post disk summary using CrystalDiskInfo software - CrystalDiskInfo

For how to upload a screenshot or file, read here

Make a Hard Drive test from the mfg website: Hard Drive Diagnostic Procedure

Disk Check
For errors on your Hard drive(s): Disk Check

Virus check
Scan your system with the following:

Kaspersky TDSSKiller - TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US

ESET online scanner - Online Virus Scanner Eset

System Temperature

Ensure that there are no heat issues, For monitoring heat of the system use Piriform - Speccy or Hardware Monitor

Memtest86+
Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
How to test and diagnose RAM issues with Memtest86+
Note   Note
Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

Tip   Tip
Do this test overnight.
My System SpecsSystem Spec
13 Jul 2013   #7
joeeeyg

64 Bit Windows 7
 
 

I ran disk checker, still BSOD. I was also able to download crystaldiskinfo and take a shot of it when I attached, but when I run a virus check or anything else, it blue screens. Did the earlier attachments from the dump files say anything about what might be causing the BSOD? Is it safe to say my only choice is to do a fresh install of Windows 7 to fix this? This has been the longest week of my life trying to resolve this. Thanks again for your help
My System SpecsSystem Spec
13 Jul 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Well, you can start with a clean install. But I'll be here to help you if you still have problems.
Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
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