Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD and crashing on fresh install

13 Jul 2013   #21
legoegoman

Windows 7 Ultimate x64
 
 

Well im back.

The freezing got worse so I did a format and re-installed a different windows 7 than what i used before to see if the install was the problem.

I only installed the drivers from acer's website for my laptop, but i didn't install the sound driver because that was causing the issues last time. After all the updates finished installing, and installing a few programs, there was no problems at all, everything was good.

It was running for a for hours idling then went black and unresponsive and i had to hold the power button to turn it off.
It happened a second time. I turned on driver verifier and it found no buggy drivers, but after the second reboot right when the desktop popped up, I got a system_service_exception BSOD.

I ran all the test in earlier posts, memtest, seagate, prime95, and driver verifier so it can't be hardware, but the crashes stick with each format I do. The BSOD is attached


My System SpecsSystem Spec
.
13 Jul 2013   #22
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, its a stop 0x3B, hough the probably caused by line says that it is a hardware issue, it also appears that you installed the display driver that is too old.
Code:
fffff880`02d6d000 fffff880`02db8000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Oct 28 20:33:39 2010 (4CC990CB)
    CheckSum:         0004E21D
    ImageSize:        0004B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try AMD Driver Autodetect . Also another option to try is the AMD Mobility Radeon™ Notebook Drivers in AMD Graphics Drivers & Software .

And all the teats you have planned is good. Let us know the results.
My System SpecsSystem Spec
13 Jul 2013   #23
legoegoman

Windows 7 Ultimate x64
 
 

I ran the seagate test and at 4% it froze and these weird green letters appeared at the top of the screen.

I also updated the video card drivers and the synaptic touch pad driver.
My System SpecsSystem Spec
.

14 Jul 2013   #24
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Try to take a WinDFT test: Downloads
My System SpecsSystem Spec
14 Jul 2013   #25
legoegoman

Windows 7 Ultimate x64
 
 

It doesn't detect my hard drive at all.

After all this hassle and the continuous crashes, I should have assumed it was a HDD failure. Even though sometimes the tests pass, some of them freeze or fail. If it isn't a driver or software that keeps on being installed that's causing the issue, I'm going to take it into a computer store and see if they can say 100% that the HDD is the cause of all these problems.
Or is there a way I can make sure its the HDD before I buy a new one?
My System SpecsSystem Spec
14 Jul 2013   #26
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Before deciding that it is the HDD that is failing, take the following steps.
  • Plug the SATA cable in another port on the motherboard.
  • Change the SATA/Power cables.
  • Use the HDD on another computer you have access to. See if it is detected there or not.
If the HDD is failing, at least the test should detect the HDD. As it is not being detected, it may be not the HDD itself, but the cables ... or even something worst ... better it is not what I am thinking.
My System SpecsSystem Spec
14 Jul 2013   #27
legoegoman

Windows 7 Ultimate x64
 
 

Its a laptop so I took out and put the hard drive back in but it still didn't show up in the program. My external USB shows up so the program works at least.
I dont have another laptop to use the hard drive in, what's my best option here?
My System SpecsSystem Spec
14 Jul 2013   #28
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The external HDDs are connected to the USB ports, so they are rightly visible. We need to know that if the HDD is being detected when connected to another SATA port on the motherboard. But as it is a laptop, it is difficult to do these tests personally. Specially if it is within warranty, those stuff may nullify the warranty. Better you take it to a servicing center, and get those tests done.

If it is within warranty, it is all good. Even it is out of warranty, take it to some ACER repair shop only, as the sata ports are motherboard element, and laptops usually have OEM licenses tagged with the motherboard. So the vendor should be concerned about your issue, that will be the best for you.

It will be good if you inform us about their findings.
My System SpecsSystem Spec
Reply

 BSOD and crashing on fresh install




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD, fresh install crashing
I started getting BSOD 2 days ago. It would happen within a few minutes of boot and came frequently. I did a few things and finally said the hell with it, I'll reinstall windows 7. I did so and well during install my new friend BSOD, came to see me. So now I have nothing. When I try installing...
BSOD Help and Support
Crashing/Freezing/BSOD on Fresh Install
I have a custom build PC that i've been using since Feb 2012 and up until a few weeks ago it had been working great. Randomly I started to notice that it would crash and BSOD at random times maybe 2-3 times a week. This would happen overnight or immediately after i was finished watching a movie...
BSOD Help and Support
Fresh install new Motherboard all new drivers crashing?
I just installed a ASRock A770DE+ that I got new yesterday. I have all the screws secured no chance of arching. I get these crashes mainly on startup. I tested the C: drive which is a Velociraptor 160gb with some good diag software. I completely erased it and reformatted with Western Digital Data...
BSOD Help and Support
Windows 7 (almost fresh install) keeps on crashing
Hello guys, Im so glad, that I found this board. Looks like, there are some pros doing the crash-debugging, so youre my final hope. Since aboud end of 2009 the computer of a friend keeps on crashing with a BSOD. What weve done so far: - Memtest: RAM was tested OK -...
BSOD Help and Support
Windows Explorer & IE crashing constantly on a fresh install?
Hello everyone, I just reformatted a Dell Inspiron 530S Desktop with Windows 7 Home Premium 64-bit. It's coming from Vista 64, but this is not an upgrade but rather a full reformat/reinstall. Once installed, I noticed that IE was crashing immediately every time I opened it. Next, I tried...
BSOD Help and Support
Random BSOD - Fresh install, fresh system
Hi. I have installed a whole new windows 7 pro x64. My new mobo an ASus p5e3 pro along with new ram pc12800 gskill 2x2 ddr3 (running in 1066mhz due to my q6600) Everythingi s running perfectly...except some random BSOD. 4 total this week. I have posted a pack of dump file in here, the last 4...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:29.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App