BSOD and crashing on fresh install

legoegoman · 13 Jul 2013

Well im back.

The freezing got worse so I did a format and re-installed a different windows 7 than what i used before to see if the install was the problem.

I only installed the drivers from acer's website for my laptop, but i didn't install the sound driver because that was causing the issues last time. After all the updates finished installing, and installing a few programs, there was no problems at all, everything was good.

It was running for a for hours idling then went black and unresponsive and i had to hold the power button to turn it off.
It happened a second time. I turned on driver verifier and it found no buggy drivers, but after the second reboot right when the desktop popped up, I got a system_service_exception BSOD.

I ran all the test in earlier posts, memtest, seagate, prime95, and driver verifier so it can't be hardware, but the crashes stick with each format I do. The BSOD is attached

Arc · 13 Jul 2013

Well, its a stop 0x3B, hough the probably caused by line says that it is a hardware issue, it also appears that you installed the display driver that is too old.

Code:

fffff880`02d6d000 fffff880`02db8000   atikmpag   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Thu Oct 28 20:33:39 2010 (4CC990CB)
    CheckSum:         0004E21D
    ImageSize:        0004B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try AMD Driver Autodetect . Also another option to try is the AMD Mobility Radeon™ Notebook Drivers in AMD Graphics Drivers & Software .

And all the teats you have planned is good. Let us know the results.

legoegoman · 13 Jul 2013

I ran the seagate test and at 4% it froze and these weird green letters appeared at the top of the screen.

I also updated the video card drivers and the synaptic touch pad driver.

Arc · 14 Jul 2013

Try to take a WinDFT test: Downloads

legoegoman · 14 Jul 2013

It doesn't detect my hard drive at all.

After all this hassle and the continuous crashes, I should have assumed it was a HDD failure. Even though sometimes the tests pass, some of them freeze or fail. If it isn't a driver or software that keeps on being installed that's causing the issue, I'm going to take it into a computer store and see if they can say 100% that the HDD is the cause of all these problems.
Or is there a way I can make sure its the HDD before I buy a new one?

Arc · 14 Jul 2013

Before deciding that it is the HDD that is failing, take the following steps.

Plug the SATA cable in another port on the motherboard.
Change the SATA/Power cables.
Use the HDD on another computer you have access to. See if it is detected there or not.

If the HDD is failing, at least the test should detect the HDD. As it is not being detected, it may be not the HDD itself, but the cables ... or even something worst ... better it is not what I am thinking.

legoegoman · 14 Jul 2013

Its a laptop so I took out and put the hard drive back in but it still didn't show up in the program. My external USB shows up so the program works at least.
I dont have another laptop to use the hard drive in, what's my best option here?

Arc · 14 Jul 2013

The external HDDs are connected to the USB ports, so they are rightly visible. We need to know that if the HDD is being detected when connected to another SATA port on the motherboard. But as it is a laptop, it is difficult to do these tests personally. Specially if it is within warranty, those stuff may nullify the warranty. Better you take it to a servicing center, and get those tests done.

If it is within warranty, it is all good. Even it is out of warranty, take it to some ACER repair shop only, as the sata ports are motherboard element, and laptops usually have OEM licenses tagged with the motherboard. So the vendor should be concerned about your issue, that will be the best for you.

It will be good if you inform us about their findings.